From the moment we arrived, we were well treated by reception staff and members off staff in catering, We will rebook again for next Sunday and bring a few more family to enjoy the hospitality of xsc... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeXscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA Castleford, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Quick check in, albeit we were slightly late due to an unexpected overrun of time on the Karting experience. Easy to set up players & lanes Food can be ordered directly from lane QR code. Prompt... Leggi di più
L'azienda ha risposto
Good day out at Castleford. Staff helpful and accommodating as we were 10 minutes late due to traffic. Fun game of bowling and the arcade games. Grandchildren very happy. Easy to book online and good... Leggi di più
L'azienda ha risposto
One member of staff was left on her own at 5pm when we came to do check ins, take food out and do drinks. The drinks we ordered took 40mins to come because of this which wasnt her fault. The areas we... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Bowling
- Bar
- Escape room
- Centro per combattimenti con pistole laser
- Centro per il tempo libero
- Sala giochi
Scritti dall'azienda
Tenpin Castleford is easy reach from all over West Yorkshire — a proper local bowling spot with big group energy. With modern bowling lanes and lane lighting, there’s room for families, groups and walk-ins throughout the week. And it’s not just bowling. Hit the pool tables, take on the arcade and settle scores the old-fashioned way. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Castleford, sorted.
Informazioni di contatto
Xscape Yorkshire, Colorado Way, Glasshoughton, West Yorks, WF10 4TA, Castleford, Regno Unito
- 0333 034 6100
4,2
Molto buono
141 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Tenpin - Castleford
Hi Nicola, thank you for your 5* review of Tenpin Castleford! It's wonderful to hear that you found our staff so helpful and the prices so great. See you again soon! Best wishes-Leila
Fantastic package deal and party host
Fantastic package deal and party host. Very attentive and great with the kids and explaining the process to us.
1 luglio 2026
Risposta di Tenpin - Castleford
Hi there, thank you so much for the excellent 5* review of Tenpin Castleford! We are really pleased to hear that you liked our party package and service from our team! We hope to see you again soon. Best wishes, Jade
We all enjoyed our experience at Tenpin…
We all enjoyed our experience at Tenpin at Xscape in Castleford. Will definitely return
27 giugno 2026
Risposta di Tenpin - Castleford
Hello Del,
Thank you for taking the time to rate Tenpin Castleford 5 stars. We are so pleased to hear that everyone enjoyed their experience at Tenpin at Xscape in Castleford. We look forward to welcoming you back again soon! All the best ~ Laura
Best Bowling for deals
My son and I love this bowling alley the deals are great and the staff are helpful , the aisles and area you are assigned is always well maintained and I always recommend Tenpin to friends and family
8 aprile 2026
Risposta di Tenpin - Castleford
Hi Stephen, thank you for the fab 5* review! We're delighted to hear that you have great visits to Tenpin Castleford with your son, and that you enjoy the deals, service and venue. We look forward to seeing you again soon! Best wishes - Adelaide
From the moment we arrived
From the moment we arrived, we were well treated by reception staff and members off staff in catering,
We will rebook again for next Sunday and bring a few more family to enjoy the hospitality of xscape..x
24 giugno 2026
Risposta di Tenpin - Castleford
Hi Alan
We are so happy to hear you enjoyed your visit and felt well-treated by our team. We look forward to welcoming you and your family next Sunday! Best wishes - Clare
Risposta di Tenpin - Castleford
Hi Sian
We are so pleased your family enjoys bowling with us. We hope to see you again soon! Best wishes - Clare
Was able to move our booking to…
Was able to move our booking to earlier, assisted with lane issues. All a great experience
24 giugno 2026
Risposta di Tenpin - Castleford
Hi Vicki, thank you very much for the fabulous 5* review of Tenpin Castleford! We are so happy you had the best time as we were able to reschedule your booking! We hope this means you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel
very over priced busy did not take a…
very over priced busy did not take a hour only had 1 ball that 2 people could use
24 giugno 2026
Risposta di Tenpin - Castleford
Hello, thank you for taking the time to leave a review of Tenpin Castleford! We are sorry to hear your visit was not as much fun as we would have liked. We will be certain to pass all of your feedback onto the relevant team and in the meantime, we would advise taking a look at the deals section on our website here https://www.tenpin.co.uk/deals/ for some great deals we have throughout the week. Best wishes - Mel
Fab experience
Fab experience! Staff were lovely and adapted the party to child’s needs! Would definitely recommend to other
17 giugno 2026
Risposta di Tenpin - Castleford
Hi Lauren, thank you so much for this amazing 5* review of Tenpin Castleford! We are delighted to hear that you received excellent customer service for the party. We will be sure to pass your kind comments on to our team. We can't wait to welcome you back soon! Best wishes, Jade
Risposta di Tenpin - Castleford
Hello, Thank you for taking your time to leave us some feedback. We are sorry to hear that you found our location expensive. We will pass your thoughts onto our team. Best Wishes - Kimberley
Risposta di Tenpin - Castleford
Hi Samantha, thanks for your 4-star review for Tenpin Castleford! We're so glad you enjoyed your experience and found our place clean and well-priced. We appreciate your positive feedback and look forward to seeing you again in the future! Best wishes - Rosie
Friendly reception staff and excellent…
Friendly reception staff and excellent facilities overall
10 giugno 2026
Risposta di Tenpin - Castleford
Hi Dave, thank you very much for the fabulous 5* review of Tenpin Castleford! It is wonderful to see you had such an enjoyable visit and found the team very friendly and we can't wait to see you again soon! Best wishes - Mel
Risposta di Tenpin - Castleford
Hi Ian,
Thank you for your fantastic 5* review at Tenpin Castleford! We are delighted you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
How casual & fun it was
How casual & fun it was, for the kids & adults alike. Great idea having the midday dance routine done by staff, to keep the kids engaged. Well done Prem.
6 giugno 2026
Risposta di Tenpin - Castleford
Hi Victoria, thanks for leaving Tenpin Castleford a fabulous 5* rating! We are so glad you and the kids had a fun experience! We appreciate your kind words about our staff's midday dance routine. We strive to keep everyone engaged and we're pleased to hear the children enjoyed this too! We can't wait to see you again soon! Best wishes - Rosie
Risposta di Tenpin - Castleford
Hi Jeff, thank you for leaving Tenpin Castleford a fantastic 5* rating and review! We are so pleased everyone had a fun time! Thank you for the wonderful 5-star review and we hope to see you again in the future! Best wishes - Rosie
Booked a Sunday afternoon for 6 adults…
Booked a Sunday afternoon for 6 adults and 1 child. Staff very friendly and helpful checking us in. We booked for food too; burgers / fries and food was nice & tasty.
Bowling area was very clean.
Overall very happy & would recommend.
10 giugno 2026
Risposta di Tenpin - Castleford
Hi there
Thank you for your wonderful 4-star review! We are so pleased to hear that you and your family had such a positive experience with us, enjoying the friendly staff, tasty food, and clean bowling area. We appreciate your recommendation and look forward to welcoming you back soon! Best wishes - Clare
Poor customer service
We arrived 5 minutes early for our pre-booked bowling. It was clear to see that they were short staffed, as the were only 2 staff members that we saw. It took 10 minutes for us to be booked in, due to the amount of people queuing in front of us at reception, and the bar area. There were other customers coming to the bar as the ticket counter machines were out of order (we found out later that this was because the ticket hubs inside were full and needed to be emptied, but the staff had prioritised responding to customers at the bar and reception).
We had a great time bowling, and enjoyed the drinks and snacks.
Myself and 2 children went to the arcade afterwards and won tickets. The 3 ticket counters weren’t working, all showing error codes and there were 2 families in front of us who had let staff know about the problem. It took 15 minutes for someone to cover over (who emptied the bin inside, and this solved the problem). Due to one of my children being bored due to the wait, they had been playing on one of the machines, and the tickets had come to the end of the roll, so again, this showed an error message. We went to the bar twice, asking for some assistance. We waited 20 minutes for someone to come over. The gentleman was apologetic for the wait, and when asked the reasons for staff shortages, he said hours had been cut. I asked to speak to the manager, as we were late for a table we had reserved for lunch. I was told they were in the office doing paperwork, and I said I wanted to express my dissatisfaction. A female to speak with me 5 minutes later. She presented with an uncaring attitude towards our experience, stating that she was only the supervisor, and that if I was unhappy, I should leave a review. She gave me a card with a qr code on it.
I will not be rushing back to go bowling again due to the poor experience I encountered. It is expensive to go bowling and the arcade and I would have expected a higher level of customer care than what I received, especially given that it was school holidays.
28 maggio 2026
Risposta di Tenpin - Castleford
Hello Sam, First off thanks for sharing your feedback. We're glad to hear that you had a great time bowling and enjoyed the drinks/snacks. However, we're really sorry to hear of the disappointment caused at your recent visit. The last thing we want to do is let our customers down, and moving forward we're going to do everything in our power to hold ourselves to that standard. Again, we're sorry, but we hope you'll consider giving us another chance. Feel free to reach out to us at customer.feedback@tenpin.co.uk with the subject 'Review-Castleford' if you would like to discuss this matter further. Best wishes, Jade
It was my daughters birthday and she…
It was my daughters birthday and she throughly enjoyed it although it was very busy and they were very short staffed, the 2 ladies at reception were working their backs off and still had a smile and were very helpful and chatting, they deserve a medal for the work they were doing.
3 giugno 2026
Risposta di Tenpin - Castleford
Hello Michelle, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin at Castleford. We are thrilled to hear that your daughter had a great time celebrating her birthday with us. We will pass your lovely feedback onto our staff! We do hope to see you again very soon, Best Wishes - Kimberley
Risposta di Tenpin - Castleford
Hi Matthew, thank you for leaving Tenpin Castleford a fab 5* rating! We're delighted you enjoyed the atmosphere. Thank you for your positive feedback; it means a lot to us. We can't wait to see you again soon! Best wishes - Rosie
Not enough staff
Had a great time, the staff that was there only 2 members were very helpful once we waited in a long queue for them to come out of back room.
27 maggio 2026
Risposta di Tenpin - Castleford
Hi BB, thank you for leaving Tenpin Castleford a lovely 4* rating and review! We're happy to hear you had a great time! We appreciate your feedback regarding the wait and staffing, and we'll certainly pass this to the correct teams for future improvements to be made. We hope to see you again soon! Best wishes - Rosie
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.