Celebrated daughter’s 13th birthday and staff were very helpful and polite. The facilities were great and the kids and adults really enjoyed themselves. We did two games and had drinks & crisps as we... Leggi di più
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Celebrated daughter’s 13th birthday and staff were very helpful and polite. The facilities were great and the kids and adults really enjoyed themselves. We did two games and had drinks & crisps as we... Leggi di più
L'azienda ha risposto
Since Covid they have made the bowling seating area so small that it’s not fun or comfortable to enjoy the time with the group your with A new design where groups can sit opposite each other to full... Leggi di più
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Very efficient service, quickly onto lane with drinks being served in a timely manner. Very clean with great atmosphere in the place .good quantity of screens to watch when seated ,nice choice of dish... Leggi di più
L'azienda ha risposto
Good service but need to be more deals in the summer holidays at a sensible time for kids very expensive. I know other places do half price before a certain time
L'azienda ha risposto
Tenpin Bexleyheath in southeast London is a short walk from the Broadway and easy reach from Welling, Sidcup, Dartford and Crayford. With 28 bowling lanes kitted out in dynamic LED lighting, there’s space for spontaneous strikes, big group take-overs and everything in between. Lighter balls and bumpers for the little ones. Bragging rights for everyone else. And it’s not just bowling. Rack ’em up on the pool tables, settle scores on air hockey, get competitive at table tennis and lose yourself in a full arcade. Hungry? Our kitchen serves burgers, loaded fries and pizzas, with a fully licensed bar pouring cocktails and pints while Sky Sports and TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — fun for kids big and small. Bowling in Bexleyheath, sorted.
Albion Road, Bexleyhealth, Kent, DA6 7LS, Bexleyheath, Regno Unito
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Risposta di Tenpin - Bexleyheath
Staff were friendly bowling was set up quickly and it was easy to add names

Risposta di Tenpin - Bexleyheath
The waiting time was far too long, especially considering we had pre-booked. When we arrived, the queue at reception was already very long. Once our name was finally called, we were sent to the wrong lane and had to return to reception to be redirected to the correct one.
After we started our game, a member of staff approached us halfway through to ask if we would move lanes because they had double-booked ours. There was no offer of a complimentary game or any form of compensation for the inconvenience.
They were clearly short-staffed, and the food we ordered took around 30–45 minutes to arrive. When it did, it was freezing cold, so I had to return it and request it to be remade.
After finishing our bowling game, we went to the arcade. The cost of the prizes was extremely high, and I spent over £50 on arcade games. When we redeemed our tickets, we discovered that the prizes were overpriced and poor quality. We were offered a toy that was broken, exchanged it for another, only to find that one was also broken. After leaving the arcade, my son removed the tag from the toy, and the head snapped off completely.

Risposta di Tenpin - Bexleyheath
Took my daughter and a couple of her friends for her birthday.
Check in was quick and all girls were soon have fun bowling .
After the games had finished my daughter and her friends went into the arcade and spent
Far too much money on the machines 😬 a couple of the machines broke while we was there taking our money then not providing the game so we asked for assistance, one team member was great but the other was quite stroppy like it was too much effort and how dare we’ ask her for help.
Overall though it was a good trip and my daughter and her friends had a great time.

Risposta di Tenpin - Bexleyheath
Generally the experience was good. There seemed to be plenty of staff who were helpful and friendly. Everything went smoothly from check in, we played 2 games of bowling and then some arcade games.
A small niggle would be the way they allocate prizes from the arcade. Obviously my daughter wanted to play games for tickets. She won enough to get the prize she wanted and had already seen in the display cabinet at the reception desk. There were 4 styles to choose from but they only had 2 styles in the cupboard and she was told she couldn't have the one off display. To a child, this is devastating news! 😂What is the point of having something on display they can't give a child after they've spent half an hour choosing. Not to mention the parent who has to deal with the fallout and then has to wait another half an hour whilst they choose again! 🙄

Risposta di Tenpin - Bexleyheath
Very friendly and helpful staff. Quick checking in and getting lane. Drink order was quick.

Risposta di Tenpin - Bexleyheath
Me and the whole family went, the experience was epic we could have fun and also listen to music had. A lovely birthday!

Risposta di Tenpin - Bexleyheath
Took the grandchildren bowling booked in and was told they would call over the tannoy when the lane was ready - 20 mins later went to ask no one on the desk lots of people waiting. Told to go to our lane people still on it so waited another 10 mins for them to leave it was full of dirty food containers and cups etc asked for it to be cleaned but nobody came so had to clean ourselves. Disappointing visit.

Risposta di Tenpin - Bexleyheath
I was extremely disappointed with our visit at Christmas. Following this complaint I have received an apology and a refund: Bowling is an expensive outing for our family, something we usually reserve for special occasions. I visited with my two sons and had booked two games.
While playing, we took a few cans of cola out of our bag, unaware that this was an issue. Without warning, the situation escalated dramatically. A security guard suddenly stood directly in front of me, with a member of staff behind him, shouting at me about the drinks. Their behaviour was aggressive, confrontational, and completely inappropriate.
The incident was shocking and ruined what should have been an enjoyable experience. My son, who is autistic, became very distressed, and understandably so. I was also extremely upset by how we were treated.
Had there been clear signage at the table, an announcement over the tannoy, or if a member of staff had approached us politely to explain the policy, we would of course have complied. Instead, the response was unnecessarily hostile and disproportionate to the situation.
This experience overshadowed the entire visit and left us feeling embarrassed and unwelcome. Sadly, as a result, we will not be returning.

Risposta di Tenpin - Bexleyheath

Risposta di Tenpin - Bexleyheath
Amazing stuff and lots of fun. Quick service, reasonable prices.

Risposta di Tenpin - Bexleyheath
Staff all polite & friendly, good value for money. Food is good too.

Risposta di Tenpin - Bexleyheath

Risposta di Tenpin - Bexleyheath
Great activity in the winter when you have kids, place was busy but staff were very good in keeping everything moving particularly in the restaurant

Risposta di Tenpin - Bexleyheath
Staff were very helpful no queues food came quick

Risposta di Tenpin - Bexleyheath
Reception staff very helpful, lane was ready about on time. Food was pretty decent, if a bit over priced.

Risposta di Tenpin - Bexleyheath
Stuff at reception was very helpful 5/5👌
The drinks were as well ok but food took way too long and kids got hungry other than that was a nice experience

Risposta di Tenpin - Bexleyheath
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