we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Leggi di più
L'azienda ha risposto
Sede
Cambia sedeRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
•Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Leggi di più
L'azienda ha risposto
All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Leggi di più
L'azienda ha risposto
I have visited with my family and we had a really good experience. We all enjoyed our time there. The booking process was very smooth, easy and the staff were friendly and welcoming. We ordered a meal... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Bowling
- Bar
- Escape room
- Centro per combattimenti con pistole laser
- Centro per il tempo libero
- Sala giochi
Scritti dall'azienda
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Informazioni di contatto
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Regno Unito
- 0333 034 6100
4,2
Molto buono
266 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
It's very nice and the staff they are…
It's very nice and the staff they are very very nice
7 luglio 2026
Risposta di Tenpin - Acton
Hello there, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to us! We do hope to see you again very soon. Many Thanks - Kimberley
The venue is well maintained and has a…
The venue is well maintained and has a great selection of games and activities. However the toilets were not very well attended.
7 luglio 2026
Risposta di Tenpin - Acton
Hi Sara, thank you for the 4* rating of Tenpin Acton. We are delighted to hear that you enjoyed the games and activities. We're sorry to hear this feedback regarding the toilets and will be sure to pass your comments on! Best wishes, Jade
It was fantastic
It was fantastic, but the place was incredibly warm and no aircon on made it a bit of a sweatfest
7 luglio 2026
Risposta di Tenpin - Acton
Hi David, thank you for the 3* review of Tenpin Acton! We are pleased to see you had a great time. However, we are very sorry to hear that the venue felt uncomfortably warm! We will be certain to pass your feedback on and in the meantime, we do hope you will still consider visiting us in the future! Best wishes - Mel
Terrible experience Disorganized Short…
Terrible experience Disorganized Short staffed,and ruined my Son's birthday.
I am incredibly disappointed with how my son's 11th Birthday Party was handled. I specifically booked this party face to face in advance to ensure everything would be perfect. I paid and booked for 16 children,explicitly requesting that the notes reflect this exact number.
Despite this the day was complet disaster due to double booking and poor management:
Overbooking and missing Equipment:
When we arrived they told me they double booked the slot and did not have enough laser tag guns for 16 children. They claimed my booking was only 10 kids,which was completely untrue.
Mixed age groups and fighting:Because of their error, they forced maximum limit of 12 players from our group beacouse 8 older unknown children from another party were mixed into same game ,Mixing 11 years old with much older kids caused arguments and fighting during the match. My son's guests come out crying which is entirely unacceptable. The staff were not vigilant and failed to supervise the game properly.
Beacouse of the players limits and the fact that we were waiting for late arrivals ,only 11 of our children could actually play.
2 refused beacouse they were intimidated by the other group.
However I was still forced to pay for the full game and food package for 16 children,even thought 5 kids only eat the food and never get to play.
Terrible food and service: The food was ridiculous for the price.The pizzas were tiny barely larger than egg and come with a pathetic portion of chips.
To make matters worse the staff completely forgot ice cream i ordered for after meal, and I had to go to remind them myself.
7 luglio 2026
Risposta di Tenpin - Acton
Hi Lejla, thank you for taking the time to leave a review of Tenpin Acton. We're sorry to hear that the party was not as expected. We appreciate your honest feedback. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk. Please include as much detail as possible. Once again, we're sorry for the disappointment caused and we do hope to see you in the future for a much better experience.
Take care,
Kirsty
Risposta di Tenpin - Acton
Hello Dorota,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you had a nice Birthday party at the venue and we look forward for the opportunity to welcome you back again soon. All the best ~ Laura
everything was good but no ac at the…
everything was good but no ac at the bowling alley so it gets extremely hot
7 luglio 2026
Risposta di Tenpin - Acton
Hello Shina,
Thank you for taking the time to rate Tenpin Acton 3 stars. We appreciate your feedback regarding the temperature in our bowling alley. We are actively looking into this. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
the temperature was hot so a little bit…
the temperature was hot so a little bit uncomfortable but we could have a nice time, thank you :)
7 luglio 2026
Risposta di Tenpin - Acton
Hello S Chan,
Thank you for taking the time to rate Tenpin Acton 3 stars. We're glad to hear you had a nice time despite the temperature being a bit uncomfortable. We appreciate you bringing this to our attention and will look into ways to improve the comfort for our guests. All the best ~ Laura
Risposta di Tenpin - Acton
Hi there, thank you for the 3* rating of Tenpin Acton. We're glad the bowling was easy your recent visit. However, we are sorry to hear your found the staff to be unfriendly. We will pass your feedback on to the correct teams for future improvements. We are sorry for any inconvenience this may have caused. Best wishes, Jade
The service really needs to improve as…
The service really needs to improve as we had to go constantly to the reception to ask for refills plus clearing tables and enter the games room.
The game leader wasn’t engaging or interested to lead the birthday party. Not did he made sure that everyone understands the game or how the equipment works
I would not recommend this place to anyone and don’t want go back either. Paid £400 for the party and it was not worth it at all.
1 luglio 2026
Risposta di Tenpin - Acton
Hello, thank you very much for taking the time to leave a review of Tenpin Acton! We very much appreciate the time taken to make us aware and we will certainly be passing this on to the relevant team. In the meantime, if you would like to provide further details and discuss your recent visit further please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' Best wishes, Jade
Risposta di Tenpin - Acton
Hello Shirley,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you enjoyed the great atmosphere and that fun was had by all. We hope to welcome you back again very soon! All the best ~ Laura
Risposta di Tenpin - Acton
Hello Pam,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you enjoy your stay and found the staff friendly and the venue a nice place to visit. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
Risposta di Tenpin - Acton
Hello Emma,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that our staff made such a positive impression and that you had a great experience with us. We look forward to welcoming you back again soon. All the best ~ Laura
Excellent customer service. Staff was very helpful.
Support of received from the staff, especially Stephanie.
1 luglio 2026
Risposta di Tenpin - Acton
Hello Mr Wieslaw Gospodarek,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you received such great support from our staff during your visit. We hope to welcome you back again very soon for another 5 star experience. All the best ~ Laura
Bowling is really a lot of fun
Bowling is really a lot of fun. The online booking process is really easy, and I was running late and was able to change the time of my booking, which was really great. There is food and drink available for purchase but unfortunately the QR code wasn't working which means you had to leave the lane and go to the bar to order food & drink, which interrupted the game....hence the 4 stars.
23 giugno 2026
Risposta di Tenpin - Acton
Hi Arlene
We're so glad to hear you enjoyed the bowling and found our online booking process easy, especially being able to adjust your time! We appreciate you bringing the QR code issue to our attention. We will certainly look into this to prevent future interruptions. Best wishes - Clare
Risposta di Tenpin - Acton
Hello Aman,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are delighted to hear that you received great service and that the staff were friendly. We are delighted with this review and look forward to welcoming you back again soon. All the best ~ Laura
Booked Karaoke room for my daughters…
Booked Karaoke room for my daughters 10th birthday and it was lovely. The room is cosy and there is a large choice of music. The staff is also super nice and always accommodating amd helpful even in crazy weekends.
24 giugno 2026
Risposta di Tenpin - Acton
Hi Mounira, thank you for the 5* review for Tenpin Acton! We're so pleased to hear that you had a lovely birthday celebration for your daughter and that you enjoyed the karaoke experience. We hope to welcome you back again soon! Best wishes - Adelaide
Risposta di Tenpin - Acton
Hi Alex
We're glad you had a fun family day! We appreciate your 5-star rating. Best wishes - Clare
Coustomer service is very bad.
24 giugno 2026
Risposta di Tenpin - Acton
Hi Ushalini, thank you for taking the time to review Tenpin Acton! We're sorry to hear that there had been issues with the customer service during your visit. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' and we can pass this to the correct team to be looked into. Best wishes - Adelaide
Risposta di Tenpin - Acton
Hi Rosu, thank you for the excellent 5* rating and review for Tenpin Acton! We're pleased to hear that you enjoyed the service and the pricing. We really appreciate your feedback which we will ensure is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
Problems with pins and game
24 giugno 2026
Risposta di Tenpin - Acton
Hi Mohammed, thank you for taking the time to review Tenpin Acton! We're very sorry to hear that there had been technical issues during your games. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Acton', and we can pass this on to be looked into. We hope to see you again soon for a better experience. Best wishes - Adelaide
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.