Borderline sconsigliato!
Non posso parlare della crema perché è arrivata due giorni fa e non so se funzioni o meno. Ma posso parlare della poca serietà dell azienda, che non specifica che ci saranno spese doganali in un secondo momento, ups mi ha richiesto 23 euro per sdoganare il pacco che già avevo pagato ben 65 euro la crema. Mi dicono che avrebbero rimborsato questa spesa ma non lo hanno fatto e non mi hanno più risposto. In più la crema è arrivata spaccata, come tagliata da taglierino. Ho segnalato anche questo ma nessuno li ha risposto.
Risposta di Inkology
We appreciate all feedback — but this review is completely misleading and factually incorrect.
Let’s set the record straight:
We do not currently ship to your country. Your name and order details do not appear in our customer database, and your location is not supported on our checkout. This alone raises serious doubts about the authenticity of your review.
Customs fees: We clearly state during checkout and in our shipping policy that we only ship within the UK. Therefore, claims about unexpected import fees or customs charges from UPS simply don’t apply — because we didn’t ship to you.
No record of communication: You mention we “didn’t reply” — however, we’ve found no support ticket, email, or message from you regarding any broken product or refund request. We always respond to genuine customer concerns — quickly and fairly.
Damaged packaging: Again, this appears to be fabricated. If a parcel had arrived damaged and was within the UK, we would have resolved it immediately — as we’ve done for others.
We take false reviews very seriously. If you are a real customer (and not someone trying to discredit a growing brand).
Until then, your review remains flagged for investigation — and potential removal — due to clear misinformation.
— The Inkology Team