Sytner Mercedes Benz Recensioni 

I never bought the Mercedes in the end but I wanted to say a thank you to Igors for making the viewing experience so positive. He was friendly and kind, spent a long time discussing the options together, and a good hour for the test drive. Maybe next car will be from Sytner.

Horrible customer service. The car itself had multiple scratches but only realized it once I brought it home! I asked to have someone contact me regarding a roof rail installation for my roof box which I already have! After the purchase no one eve contacted me! Will never buy again from the and also complained to Mercedes Benz in Sindelfingen! They were not happy!

Even 1 star is too high, most horrible and bad experience I had at Mercedes Loughton and treated like rubbish, no customer service at all, I had my car booked for its first mot, I was served by Ali Ilyas and Ali phoned to confirm my car is ready for collection. Upon arrival at the dealership I was told to take a seat after me telling them I am here for collection, after waiting for 40 mins and nobody turned up I had to search around for Ali and knocked on his office window to tell him I am here.finally when Ali came with the paper work I paid the invoice and when I questioned where is my car, Ali was very rude and said that the receptionist will get my car, so I asked the young girl at the reception where is my car and she also rudely said just find it yourself in the front of the dealership. I have the Mercedes app and showed her that it’s in your restricted area where access is controlled by electric barrier. The receptionist did not seem to be bothered in any way and just said I don’t know, I then in the rain went hunting for my car and as expected my car was in the restricted area and I also used my remote to confirm. I went back again to the receptionist and the original receptionist was not there and I spoke to another person who finally got my car. Probably the most rudest and unprofessional service I got from a main Mercedes dealer and I have been driving their cars for a long time, think it’s time to go to another dealer for next car as it can’t be worse than this.

Reference Sytner Mercedes in Cheltenham. These guys are a disaster. I was unfortunate to use them to buy a second hand car 10 months ago. While the car has been great, the cosmetic damage policy they sold was not. These things happen, but their communication is simply disgraceful. Time after time, they say they'll sort things out but never do. Similarly, they say they'll call back, but they hardly ever do. Umpteen times, I've asked to speak to the principal dealer as I'm that hacked off, the person is never there so I get put through to someone who says they will sort my issues, but they don't call me back, usually giving it to some low level head instead. It's so poor is laughable. Avoid if you can

Please, give me back my £699 refund asap.

So after a wonderful experience buying a 10month old car from the northampton dealership, I can confirm that they dont care post sales and gaslight the customer.

My wife purchased a 2025 model 2 weeks ago with low milage, this morning after filling up at the petrol station, it just had a error message and to revert to user manual. The car couldn't be taken out of the P brake so was stuck with a line of cars behind. After leaving the car for a few minutes locked, we tried again and it worked with no explanation as what happened. I contacted the dealership who initially made noises like they wanted to help but then decided to gaslight when asking about a refund due to us not being able to trust this car (we have a child)
Initially all i wanted was them to collect the car and provide a reliable car i can use for my job while my wife has had to use my own car for work.

But instead they have had me chasing rac and the mercedes breakdown team. Finally got a race guy here who confirmed the fault was there, yet car is still here and I have no way to drive to work tomorrow costing me another 250 in lost wages.

This is a shocking service, I will keep updating the thread on this.

AVOID - DO NOT BUY MERCEDES
out of all the cars we had, this is the most terrible one.
we have a 5-year-old GLC bought from one of the London dealers (the car was 2 years old when we bought it), which by the way are franchises and not taking any responsibility for the product they sell.
the differential was leaking after 2 years from out of the factory and has been replaced after nearly 3 months of the claim plus other minor failures.
now the driver seat has torn off from one side to the other exactly on the stitch and have been told by these guys that is not covered by the warranty. it is so shameful for someone like Mercedes to state this and try to charge me nearly £1000 to replace it.

I’ve never experienced such poor service from the initial viewing to the end of purchase. Mercedes prides themselves on being prestige however there is nothing prestige about the service we recieved at their west London location. From sheer lies to empty promises which now has tainted an event that should have been exciting and enjoyable. I would record everything if you intend on visiting this site and also write events down. The after sales is even worse not they’ve got our money they can’t be bothered to return emails or promises

I took my car in for an mot and also a tyre replacement which I told them when I booked the mot. I also added new wipers and an air conditioning refresh when I filled in their booking confirmation email. It was only supposed to take an hour and a half and I allowed for 2 hours. It ended up being a 5 hour wait as they forgot firstly to change the tyre and then forgot to change the wiper blades and do the conditioning check. The staff were not helpful and kept making excuses for their mistakes. This is the second time I have not received decent service from this garage and not received an apology from them.

I purchased a Mercedes C200 AMG in September last year from Sytner Mercedes Gloucester with just 12000 miles on the clock, so it was a used vehicle with a one year warranty.
I did not renew the warranty when it expired.
Within days of the warranty expiring, a windscreen motor failed leaving me unable to use the vehicle.
I contacted Sytner Mercedes, both at the Gloucester dealership and the Northampton dealership. To be told by both, that the part is on back order and may be available in December. At least three months to wait without the use of my car.
I expressed my concern and disappointment, that a prestige car manufacturer could not repair one of their vehicles as the parts are not available.
As my car is no longer under warranty, then of course I have to pay for it, which I understand.
But Mercedes and Sytner have failed me and have abandoned me not knowing when the part will be in stock.
The only advice I was given by the Salesman at the Gloucester dealership, was to try and purchase the part from eBay and find someone to fit it. I was shocked. It wouldn’t be a Mercedes part

Very appalling service.
My car is only in for tyre pressure. Although being told that its only going to be a couple hours, still NO response form site, have left numerous messages for service to call me, not one calls been returned. Absolutely diabolical. Not the same standard as before.

Mercedes Benz Sytner in Loughton are the worst dealership I have been too. We booked a new car back in March 2025 for it to be delivered in August. We did everything right on our side. In June, upon us contacting them, they advised that the car we had booked - that model was no longer available (lies as we found out later since Mercedez Benz has not discontinued any model in 2025!) hence we had to choose another car. Then they lied further to say they had contacted us to advise of this but we have no calls, texts or emails from them. When we went to the show room, we had to make so many compromises as most of the features from our original car were unavailable. We said we needed a courtesy car since the 2nd car we choose for the was not going to be available till some point in September and we needed a car in August when we had to return our current one. After all the mess up on their side, Mercedes Ben Sytner Loughton said first they would give us £2,000 but then said they would only give £1,000 off. For a company like Mercedes Benz or anyone representing them to be arguing over £1,000 that too when it is their fault is shocking. The courtesy car, they could only give for one week so we would be left without a car for over 3 weeks despite Mercedes Sytner Loughton messing up. Majid and Vishal at Synter Loughton - Mercedes Benz were shouting on the phone at me when Sytner Loughton Mercedes messed up. Their attitude was take or go to hell!. If you want to be treated like a door mat despite paying so much then go to Sytner Loughton - Mercedes Benz.

Had a terrible experience. Bought a starter battery with a 2-year warranty; months later, the car wouldn’t start. They charged £235 for diagnostics, found "nothing wrong," and never sent the promised report. Consultant Aneesa Moghal kept the original battery invoice and never returned it—now I have no proof of purchase. Follow-up calls were ignored. They also pushed unnecessary work like replacing 4mm tyres and 6mm brake pads. Dishonest, unprofessional, and uninterested if your car is over 5 years old. Avoid Aneesa and always demand your paperwork on the spot.

Left this dealer after I booked the car in for a "B" type service but only got an "a" type service, apparantly the computer reccommends what needs doing based on age and mileage....not what the customer actually wants, ....brake fluid and oil change after telling them the last known service was 2017....8 years ago, I would of expected all the filters would be changed and a full check of the plugs / timing / tuning..... feeling very let down and ripped off. Will not be back to ANY Mercedes main dealer....EVER

am writing to express my extreme disappointment with my experience as a Mercedes-Benz customer. After multiple issues with my vehicle, I strongly believe that your company prioritizes profit over integrity. The recurring problems and the high costs of repairs suggest either deliberate negligence or a business model designed to exploit customers.

Whether this is the result of poor engineering, planned obsolescence, or unethical practices, it is unacceptable for a brand that claims prestige and reliability. The way customers are treated—especially when forced to pay exorbitant fees for repairs—feels deceptive and predatory. I urge Mercedes-Benz to reevaluate its policies and take accountability for these practices.

This is not just a complaint; it is a warning to potential buyers. A company that disrespects its customers cannot expect loyalty. I will share my experience widely to ensure others are aware of these issues.

We went to test drive an E-Class Mercedes estate (used car) at their Bedford branch. The customer care that we received from Jessie Secker was excellent. Her manager was kind enough to estimate our part exchange too on the same day. The whole environment was was very friendly. Would definitely recommend and would go there again.

The garage in Loughton Essex is an absolute waste of space and time. Luciano called me to see a car after I registered my interest on there web siteThe car had just come in no pictures not even prepped,He said id be fist to see it at 10.30 the next day, i travelled 1.5 hours to get there only to be told its been sold !! No communication passed between them as he even showed me round the car

REVIEW FOR SYTNER MERCEDES-BENZ OF BEDFORD. Anyone wishing to see what top class customer care looks like should visit Bedford Mercedes. Such a charming welcome both on the phone, in reception and - most of all - Matt the bodyshop boss who made me feel such a valued and respected customer. I have a number of other cars including Range Rover, Aston Martin, Bentley and Jaguar and some of these brands offer pretty patchy customer service, but Mercedes Bedford are a shining example of what it should be like...so much so that we shall now be buying a GLC instead of an Evoque