Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... Leggi di più
L'azienda ha risposto
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Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... Leggi di più
L'azienda ha risposto
The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... Leggi di più
L'azienda ha risposto
Excellent customer service from the team. Clear and transparent process, very smooth from the initial test drive, ordering the new vehicle to collection. Oscar and Guy supported us throughout!
Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, Regno Unito
- 01905459600
4,5
Eccellente
292 recensioni
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BMW first classVery happy with our service
Very happy with our service , we had lovely lad called Ben and then a young lady called Courtney and a little help from Louis all lovely
1 settembre 2026
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Excellent customer service from the…
Excellent customer service from the team. Clear and transparent process, very smooth from the initial test drive, ordering the new vehicle to collection. Oscar and Guy supported us throughout!
3 settembre 2026
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Needed car to be ready for a certain…
Needed car to be ready for a certain time and it was
2 settembre 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Really good service from mini and bmw
2 settembre 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear Emily, Thank you ever so much for your kind words and for taking the time to share your positive experience with both MINI and BMW at Sytner Worcester. We are delighted to hear that you found the service to be really good. Your feedback is greatly appreciated and truly motivates our team to continue delivering the highest standards. It’s always wonderful to know our efforts are making a difference. We look forward to welcoming you back again soon. Best wishes, The Sytner Worcester BMW Team
All the Staff I dealt with were…
All the Staff I dealt with were courteous and efficient, I was kept informed of the work to the car, and it was carried out within the advised timescale.
1 settembre 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear Ian, thank you very much for your kind words and positive feedback. We are delighted to hear that our team were courteous and efficient throughout your experience, and that you were kept well informed during the process. It’s always our aim to complete all work within the advised timescale, so it’s wonderful to know we met your expectations. Your support means a great deal to us, and we look forward to assisting you with your BMW in the future. Warm regards from everyone at Sytner Worcester BMW.
Risposta di Sytner Group - Sytner Worcester BMW
Dear Rosie, Thank you ever so much for your kind words and for taking the time to leave us a five-star review. We’re delighted to hear that you found the entire experience super easy and enjoyed the friendly nature of our team. It’s always our aim to provide excellent service and a welcoming atmosphere, so your feedback truly means a great deal to us. We very much look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
First class communication throughout…
First class communication throughout the process and given sensible advice on what was required to improve the vehicle. Plus the care and attention shown by the technicians.
27 agosto 2026
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Excellent service from Peter.
27 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear Miss Pearson, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Peter provided you with excellent service during your visit to Sytner Worcester BMW. It is always our aim to ensure that every customer feels valued and well looked after. Your positive feedback truly means a lot to us and encourages the whole team to continue delivering the best possible service. We look forward to welcoming you again in the future. Kind regards, Sytner Worcester BMW Team
Team really helpful
Team really helpful, got the car I wanted with minimal fuss. If I need customer support I now I’ll get the level of service I expect.
28 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear John, Thank you very much for your kind words and positive feedback. We are delighted to hear that our team made the process straightforward and helped you secure the car you wanted with minimal fuss. It is wonderful to know you feel confident in the level of customer support we provide. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Best regards, Sytner Worcester BMW Team
Good customer service.
Booking the service was straightforward and the service advisor kept me fully informed as to the cars' health check and when the car was ready for collection.
Happy to accommodate my changed requirements for car drop off and collection times. Car sparkled, following its complimentary wash and vacuum.
26 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that the booking process was straightforward and that our service advisor kept you well informed throughout. It’s great to know we could accommodate your changed requirements and that you were pleased with the care taken during your car’s health check and complimentary wash and vacuum. Your satisfaction is very important to us, and we look forward to welcoming you back at Sytner Worcester BMW in the future.
Don't use the MyBmw app to book a service
I booked the service online using the MyBmw app. I received a confirmation email. When I arrived at reception they had no trace of the booking. Although the service was carried out, it was at the end of the day. You had the car for over 7 hours to carry out a half an hour oil change .
25 agosto 2026
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Michaela @ Worcester
Michaela was the lady that dealt with everything from start to finish with my new car. She was professional, attentive & kind from the moment I walked in. Thank you Michaela.
7 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear Vicky, Thank you ever so much for your lovely review. We are thrilled to hear that Michaela provided a professional, attentive, and kind service from start to finish. It’s always our aim to ensure every customer feels valued and well looked after throughout their experience with us. We truly appreciate you taking the time to share your positive feedback and are delighted that your new car purchase was a pleasant one. Wishing you many happy miles ahead! Kind regards, Sytner Worcester BMW Team
Straightforward MOT while I waited
Straightforward MOT while I waited - nothing more, nothing less. Tom his usual self: efficient, cheerful and helpful. Complimentary wash appreciated. Found the background music mildly intrusive - would prefer Classic FM to Radio 1 (?) on the speakers but I suppose you're aiming for a young, 'with-it' ambience.
25 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Thank you, Mike, for your kind words and for taking the time to share your experience. We’re delighted to hear that Tom was as efficient and cheerful as ever during your MOT, and that you appreciated the complimentary wash. We also appreciate your feedback regarding the background music; it’s always helpful to understand our customers’ preferences. It’s great to know that overall you found the service straightforward and satisfactory. We look forward to welcoming you back to Sytner Worcester BMW in the future.
Excellent service as usual
Excellent service as usual. Pete was great at handling my issue and kept me updated throughout. Really happy with the service.
Thanks!
24 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear Yasser, Thank you very much for your kind words and positive feedback. We’re delighted to hear that Pete was able to assist you effectively and keep you informed throughout. It’s always wonderful to know our customers feel well looked after and valued. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Exemplary Service from Sytner BMW Worcester
Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything was as I expect. From the moment I was greeted by the lady at reception to the moment I drove away in a car now hand-washed and waxed, all the staff were friendly, helpful and professional. My Service agent Ash went the extra mile to make sure everything was done properly and Richard in Sales updated me on the current appraisal on my car. Well done Sytner Worcester.
14 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words, Ian. We’re delighted to hear that you continue to receive excellent service from our team at Sytner Worcester. It’s wonderful that Ash and Richard were able to assist you so professionally and thoroughly during your inspection and appraisal. Your recognition of the entire team's efforts means a great deal to us. We truly appreciate your continued loyalty and hope your car continues to bring you many enjoyable drives. Warm regards from all of us.
Fantastic experience at Sytner…
Fantastic experience at Sytner Worcester today. All of the staff were friendly and polite. Jack was very helpful in the workshop and nothing was too much trouble.
24 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear Thom, thank you very much for taking the time to leave such a wonderful review. We are delighted to hear that you found all our staff friendly and polite during your visit. It’s great to know that Jack was particularly helpful in the workshop and ensured everything was handled with care. Your kind words are greatly appreciated and serve as a real encouragement to the whole team here at Sytner Worcester BMW. We look forward to welcoming you back in the future.
Booked in online
Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom was helpful and polite . Immaculate showrooms with complementary coffee etc
19 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Thank you, Pat, for your wonderful review. We’re delighted to hear that the online booking process was straightforward and that you found the video report clear and precise. It’s great to know that the tracking app enhanced your experience and that Tom provided polite and helpful service. We’re also pleased you enjoyed our immaculate showroom and the complimentary coffee. Your kind words mean a lot to the whole team here at Sytner Worcester BMW. We look forward to welcoming you again soon.
Our sales person was excellent a real…
Our sales person was excellent a real customer focused problem solving sort of person This would have been a 5 star review except for your finance person who demonstrated a complete lack of empathy and made us feel like we were the supplier and he was the customer we decided to walk out as the proposals were totally unacceptable. Fortunately the salesperson was able to come back with in 24 hours with a much more sensible proposition, which enabled the sale to proceed.
22 agosto 2026
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Easy to book service
Easy to book service, kept well informed of progress.
11 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear Malcolm, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you found our booking process easy and appreciated being kept well informed throughout. Providing a smooth and transparent service is very important to us, and it is great to know this made your experience a positive one. We truly value your feedback and look forward to welcoming you back to Sytner Worcester BMW in the future. Kind regards, The Sytner Worcester BMW Team
Thomas was really helpful and cleared…
Thomas was really helpful and cleared up the confusion about my warranty cover. Very impressive customer service
19 agosto 2026
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Risposta di Sytner Group - Sytner Worcester BMW
Dear David, Thank you very much for your kind words. We are delighted to hear that Thomas was able to assist you and clarify the details regarding your warranty cover. Providing excellent customer service is extremely important to us, and it’s wonderful to know that our efforts have made a positive impression. Should you require any further assistance in the future, please do not hesitate to get in touch. We truly appreciate your feedback and your support of Sytner Worcester BMW. Best regards, The Sytner Worcester BMW Team
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