Sytner Group - Sytner Wolverhampton BMW Recensioni 

I have taken my car in for servicing today as I have been experiencing problems, Aisha was very helpful and made the process super easy and the handover of hire vehicle was quick no issues.
Great service from Aisha !

The staff at Sytner were exceptionally supportive in my new car purchase.

"Absolutely phenomenal service from start to finish. My recall work was handled perfectly — everything was arranged in advance, ran exactly on time, and I was kept fully informed at every step. Jay was amazing — great communication, really helpful, and kept me updated throughout. Every single member of the team was polite, friendly, and made me feel genuinely welcome. It's so refreshing to find a dealership that actually delivers on every level. Couldn't ask for better — 10/10!" DANNY BMW 640D

Salesman, Ashley Raju, went out of his way to ensure the car was prepared to my requirements.

I collected my new BMW from Sytner BMW Wolverhampton yesterday and couldn’t be happier with the whole experience. Everything went so smoothly, from the paperwork and part-exchange of my old car to collecting my new one. The whole process was straightforward, stress-free and really well handled.

A special mention to Jason Westbury, who was an absolute pleasure to deal with. He’s a genuinely great guy, friendly, professional and approachable, making the whole experience feel personal rather than just another car sale. Nothing was too much trouble, and he made sure everything went perfectly from beginning to end.

First rate experience buying a used vehicle. Would thoroughly recommend.

Not a reflection on person dealing with our issue as matters are beyond his remit however there is a general incompetence at Sytner for resolving problems and results in lengthy time, repeat visits etc however on this occasion jay managed to get the part in a few days even though initially it was expected to take over a month. Then there’s never a courtesy car even for warranty work unless you book a few months in advance however even that’s irrelevant if it’s a breakdown then BMW breakdown uses companies where insurance excesses are extortionate hence you’re out of pocket for waiver cover

Stafford were pleasant and helpful. Communication was great throughout whilst they were servicing my car.

Good, reliable servicing every time I have used Sytner Wolverhampton. The staff are always professional and helpful. The only issue during my visits was with the car wash, particularly the alloy wheels, which were not cleaned thoroughly. I mentioned this to the Service Manager, who promptly arranged for the vehicle to be cleaned again. Overall, a positive experience.

Jason, our salesperson was wonderful , he took great care of us and our requirements . He was very attentive and knowledgeable.

Took my car in for a Recall and MOT, I was looked after by Jake who was friendly and efficient.

Had car booked in today MOT, booked over 2-3weeks ago which took just over 3 hours to do, and multiple messages left to book as you can no longer speak to a person you have to leave message for everything but they never call you back that was bad enough, despite my car being taken off road when I say I want it done on site due to previously having a speeding ticket which was done by one of their employees not me, they apparently have 2 ramps for the multiple cars that are booked in at the same time still not the problem however I've never in all my years of having cars MOT'd had to wait 3 hours never even 2 for an MOT even a break fluid top up took hours a few weeks ago, the car returned to site and was spotted parked up for 20 minutes before chasing my keys to be told still not done complimentary vehicle inspection nothing to do with MOT which took even longer, despite twice advising the time I had to leave yet still not THE problem, however despite being in wheelchair they parked my car in normal space making it impossible to get into car - this is the second time this happened in a matter of weeks, so having to go back in again asked if someone could pull my car out only to be accosted by such an arrogant hard done to service person called AMY who made me feel I was inconveniencing her told me she was helping me not the other way round, kept sneering and pulling faces at me as though I was dog muck on her shoe, on the carpark I asked her what is wrong with you and asked for my car keys back, she refused to give me back my car keys, she lifted them so I couldn't reach and cupped them in her hands to her chest so I couldn't reach WHO DOES THAT TO SOMEONE IN A WHEELCHAIR, she was vile nobody should behave that way. Yet the two lads that helped before and after this were very pleasant very nice and extremely helpful, even if they felt disgusted they didn't show it, and the second lad kept apologising, he had nothing to apologise for, but AMY did. 5 stars to the two lads. I know others and one family member who have cars from this dealer, they were disgusted by this and want rid. This experience has affected me badly to be treated like this. I've been advised to report this to disability charities that deal with how disabled people are treated which should no longer be happening like this, and speak to my MP. Reporting this to a BMW manager, they only tell you want they think you want to hear, and defend their empolyees conduct no matter how bad. No one should treat anybody as bad as this. Her behaviour was disgusting and cruel. Zero star given purely because of AMY, but had to give one star.

Also when I bought my car in few weeks earlier, they scratched my car albeit it was a small scratch but I noticed it immediately, they offered to buff it out, but you can never speak to anyone.

Fully informed through the service process of booking, confirming, updates and follow up, thank you

All staff at Sytner Wolverhampton were extremely helpful.

Waiting a little while for handover

Excellent service at the Wolverhampton branch. They kindly rescheduled my appointment as I had the school run later in the day.

When I left, I noticed an issue with the engine oil levels, which was frustrating — so I turned back. Jay from the service department addressed it immediately and swiftly; it turned out to be a software glitch, so no one was at fault.

I was well attended to and staff kept me well informed throughout. Can't fault the service — well done!

Speedy and efficient
Friendly staff

Staff was very helpful and happy to solve eny queries you may have about a car

My BMW 320D E90 was subject to a recall so I booked it into Sytner service department and on arrival was greeted by very pleasant staff and was offered a complementary car wash & vacuum once the safety check was completed i was also offered free refreshments. The service engineer replaced the part subject to the safety check and also carried out a health check on my car free of charge. I received excellent service from receptionist to engineer 👌

I was surprised a "While U Wait" appointment takes up to 3 hours. My brake fluid service prompted a recall on the starter motor. This was the first I'd heard of it. Work finally done, I got the vehicle health check document with a completely incorrect vehicle model, but my reg. The document didn't note the crack in my windscreen. or any issues at all. I received a video that suggested replacing 2 tyres.