Sytner Group - Sytner Warwick BMW Recensioni 

At my nearest BMW dealership in Warwick the staff are generally very helpful once you are talking to the right person.

The problem part is getting hold of them for service-related queries. If you're at the dealership it's fine. Otherwise, when contacting the service area because you can't just book what you need online for some reason then you bump up against a defensive wall which is very effective at keeping you out. You get the choice of a call-back (at a time that suits them, not you) via SMS, WhatsApp or phone. I opted for phone since I needed to discuss something. Some while later my phone rang with their number, and rang off again in about a second. At that point I realised that I was now unlikely to get the call-back that I had requested.

I then tried to get through on one of the other channels which is answered by a human - the car sales lines. The person who answered didn't seem surprised about why I was calling them and asking to be put through to another area. He then transferred my call to a queue which just rang and rang and wasn't answered.

How on earth is one supposed to get hold of the relevant service person given that arrangement? I give up.

Service was done quickly and efficiently thanks to the service desk and Cameron

I had a polished welcome by reception who clearly knew about my walk in appointment.It was carefully explained how the walk in appointment would work by Hollis who was also welcoming whilst maintaining a polished professional attitude.
I enjoyed the video that was presented, it confirmed my confidence on how my vehicle was checked.
A very positive visit which I will pass on to colleagues.
Thank-you Sytner Warwick 🤩🤩

I had a great experience with this Sytner car shop. My parking sensor malfunctioned, and the did not charge me before they could find a reason. That required an order of a new one from Germany as I have an individual colour. But everything was arranged in the best way and some other issues were fixed as well under the guarantee. Cameron did a great job organising everything on short notice and I will definitely trust any future issues to him as well

Nick was great as always

Having booked my service while I waited and complementary clean online as requested, on arrival the person I had been allocated to could not be found. I was quickly reassign to someone elses which was good but they seemed unaware that I had booked everything online asking all tge questions I had previously answered online. The particular concern was that I had arranged to wait. From a telephone call the previous evening I asked if all the work could be completed while I waited and was told it would not be a problem and given the impression it would be a couple of hours.
Although additional work was required, having already waited 3 hours, I declined and arrange another day for the work but still took another 3/4 of an hour before I could leave. If it had been made clear that it would take at least 4 hours, I could have made alternative arrangements.
All staff were very polite and helpful.
I have been told the additional work will take about 1 1/2 hours so I will hope that to be true.

The staff were very professional, from the friendly welcome from Becky, to striking a deal with Jack and Joe. This is my forth Mini from this garage, and there is a reason I travel to get to this garage.
Great customer service is paramount.

Staff were helpful and friendly. Video they posted of the MOT showed the attention they give to the car. Would recommend.

From the moment you arrive you are in the hands of a friendly and efficient team. The proposed work is fully explained and costed, and progress is tracked and updates given. We were greeted and passed on to Cameron who gave excellent service and information.
The beautiful air conditioned showroom with complimentary refreshments is appreciated by anyone waiting or conducting business.

I was disappointed with the service I received. I was allocated a van as a loan car (this was changed), my 'on line' check in hadn't worked, I felt abandoned during the collection process, and I was charged twice for the work that was done.

We went into Warwick looking a car. We explained to Sean what we need. He offered us all the choices and searched for a car to our requirement. we felt listened to and had excellent customer service.

Max and Paolo gave great service when buying my new car. They were friendly and had great knowledge. Thank you both!

Awful experience with Sytner BMW Warwick and their service department.

I initially contacted Warwick BMW for a quote to have some work carried out on my X5. We discussed the works in detail, and I accepted the quotation of approximately £1,600 and booked the car in.

Three days prior to my appointment. I received the check-in email and noticed that some of the agreed works was missing from the job list.

I raised this with the dealership via the check-in system as you can’t directly speak with anyone at the dealership via phone due to their automated system.

Then, at around 6pm the evening before my appointment, I received a phone call from Ronan in the service department who gave me a break down of the agreed works and costings. It quickly became apparent that the total had increased by over £500 compared with the original quotation.

One of the agreed jobs was a gearbox service. Before booking, I specifically asked what this included and was told it would involve replacing the gearbox sump (incorporating the filter) and renewing the gearbox oil.

However, Ronan then told me that the original quote only covered the replacement of the gearbox oil and not the sump/filter, which is why an additional £500 had been added onto the quote.

I then asked to speak with the service manager as I was very unhappy with this, but was bluntly told that nothing could be done today as the service manager had just finished their shift.

I struggle to understand how any competent BMW technician or service advisor would consider any engine or gearbox oil replacement without renewing the associated filters which is standard procedure for any vehicle.

The timing of this was particularly frustrating, with the significant price increase only being raised the evening before my appointment.

In the end, I cancelled the booking as it wasn’t worth the hassle. It was a very disappointing experience, with poor communication.

STAY AWAY from this circus of a franchise.

Great Customer service

Simple, did the work and cleaned the car too! Great job BMW

After sales is awful and you cannot get hold of the service or parts department and when you do they dont call you back shocking service

Sorry b.m w ...had a great first experience with ur garage but sadly ....the second time part of car parts missing waited 7 week xxfor car parts and three visits to the garage after they rang me and to arrange to drop car there to no avail...not impressed b.m.w

Great people, very knowledgeable, everything worked like clockwork

Great communication, everything went to plan. Ben the salesman gave the sale the importance it warranted

I called up to enquire about a car. From the minute I spoke to Sean McDonnell and Frankie to the completion of sale the communication and engagement was excellent! I would really recommend this dealership