Both Andrew and Tom were very helpful and explained everything to me beforehand. The car was beautifully presented and buying it was so easy as Andrew did everything for me. He took lots of time sho... Leggi di più
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This is the first time I have ever purchased a used car on line without physically seeing it; although I had the same model before and felt comfortable with the quality of the mini countryman.... Leggi di più
Generally good sales experience, in the sense they sold us a car they had for sale. All smiles and quick replies to questions. Salesman asked for a 10 star review for thier internal processes. Nic... Leggi di più
I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Informazioni di contatto
50 Penarth Road, CF10 5RS, Cardiff, Wales, Regno Unito
- 029 2055 8970
4,1
Molto buono
356 recensioni
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Don’t deal with Sytner Mini Cardiff
Popped into Sytner Mini Cardiff to buy a used Mini Countyman, they did not have anything we liked in stock but did have exactly what we were looking for at their Leicester store so we paid our £500 deposit. We were told it would be ready in two weeks? Two weeks went by with no communication from Sytner Cardiff, when we chased we found it very difficult to get anyone to speak to us.In frustration I eventually got hold of the dealership manager who apologised profusely and said he would sort things out. Two weeks later we were told the car had finally arrived in Cardiff but unfortunately it was under a recall and could not be released for safety reasons??? We were also told they could not give us a date for the recall being carried out as there was a shortage of the parts required. What a shambles I would never use or recommend Sytner Cardiff. We then called into Sytner Newport who had the same spec and colour car. It was under the same recall but they said they would release the car but it would have to go back to them when the part became available. We called Cardiff to ask how this was possible and all of a sudden we had a call from Newport saying there was a misunderstanding and that car was no longer available. Staff at both Sytner Mini centres continually lied to us about the cars and the situation
As you can see below Nick at Sytner Cardiff has tried to justify their lack of professionalism. The recall was known from August, two months before they took our deposit. Nick was personally involved with our complaint and did nothing to resolve our complaint other than blame the young salesman Connor who had been great throughout the process.
4 novembre 2024
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Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for taking the time to share your experience with us, David. We are deeply sorry to hear about the difficulties you faced. We pride ourselves on providing exceptional customer service and it is disappointing to hear that we fell short of your expectations. Whilst there was an element of uncertainty at the time you placed a reservation fee, it was later clarified that the model in question was subject to a recall and the vehicles could not be delivered until this was resolved. I respectfully disagree that anyone lied to you, it was an evolving situation over a period of a few days whilst MINI UK communicated the circumstances of the recall, we provided the information we had available to us at the time. I'm sorry that you remain disappointed, the recall has now been completed on all affected vehicles but I understand you had made alternative arrangements. Regards, Nick Styles, MINI Brand Manager
Excellent Service from Katy at Syntner…
I enjoyed my experience at Sytner Harold Wood and felt that Katy delivered excellent service. I also enjoyed our informal chats about family and Upminster which made the whole thing seem more personal. My car is just what I wanted and so far has reached my expectation. I would shop again at Sytner and hope that Katy served me.
7 novembre 2024
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Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Christine. We are delighted to hear that you had a positive experience and that Katy provided excellent service. We are glad that you found your perfect car and we hope to see you again in the future. Regards, Dean James, Head of Business
Chris Mannion was extremely helpful
Chris Mannion was extremely helpful, polite and informative on my purchases and had great technical knowledge on Mini products. Thank you.
15 settembre 2024
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Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Julie! We are delighted to hear that Chris provided you with excellent service and knowledge during your visit to Sytner Cardiff MINI. We appreciate your feedback and hope to see you again soon. Regards, Dean James, Head of Business
Excellent AAAAAA+
Had to visit mini Cardiff last week to get the car serviced,all the staff were very friendly and very helpful
The manager was excellent and Chloe was awesome
Chloe was extremely helpful and kind she has great potential for a management job and a pay rise
Thank you Mini Cardiff from Mark and Cath
5 settembre 2024
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Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your positive review, Mark. We are glad to hear that you had a great experience at our MINI Cardiff location. Our team takes pride in providing excellent service and we will be sure to pass on your kind words to the manager and Chloe. Thank you for choosing us! Regards, Dean James, Head of Business
Excellent
Excellent service and a very pleasurable
experience purchasing my new car with the lovely Amelia and Rachel.
They went above and beyond to please on every single detail.
Thanks to all staff for being polite, courteous and professional.
22 luglio 2024
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Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Mirain! We are delighted to hear that you had an excellent experience purchasing your new MINI with Amelia and Rachel. Our team at Sytner Cardiff MINI always strives to provide exceptional service and we are glad to have met your expectations. Enjoy your new car! Regards, Dean James, Head of Business
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had an excellent experience at Sytner Cardiff MINI. Our team takes great pride in providing top-notch communication and service to our customers. We appreciate your kind words and look forward to continuing to exceed your expectations in the future. Thank you for choosing Sytner Cardiff MINI. Regards, Dean James, Head of Business
A fine mini electric customer service experience.
I had a great overall customer service experience when purchasing a mini electric: the Sytner staff in Cardiff were very knowledgable, helpful, friendly and enthusiastic throughout the purchasing and handover process.
29 luglio 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Mr Hardwick. We are delighted to hear that you had a great experience at Sytner Cardiff MINI. Our team takes pride in providing excellent customer service and we are glad that our knowledge, helpfulness, and enthusiasm made your purchasing and handover process smooth and enjoyable. We hope you are enjoying your new MINI Electric and we look forward to seeing you again in the future. Thank you for choosing Sytner Cardiff MINI. Regards, Dean James, Head of Business
Amazing Customer Service
I recently purchased a used mini from Synter Cardiff Mini. From start to finish, their customer service was exceptional. You would have thought I was buying a top of the range brand new model, not a 10 year old Countryman. Their service is absolutely faultless. Having dealt with both Audi and Mercedes dealers in the past, I feel the service from Sytner Cardiff Mini surpasses them all. Thanks to Chris and everyone we spoke to there for making the purchase so easy. I’ll definitely be returning when I need to upgrade.
2 luglio 2024
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Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your glowing review, Mumofthree! We are delighted to hear that you had a positive experience at Sytner Cardiff MINI. Our team takes great pride in providing exceptional customer service, regardless of the age or model of the car. We are thrilled to have surpassed your expectations and we look forward to welcoming you back when it's time for an upgrade. Thank you for choosing Sytner Cardiff MINI. Regards, Dean James, Head of Business
I had a great experience with mini and…
I had a great experience with mini and have been happy to fill out the numerous surveys but I am at a loss as to why I never received any surveys when I had a repair done at Sytner bmw and had a dreadful experience
23 luglio 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Dear Chris Hill, Thank you for taking the time to leave a 5 star review for Sytner Cardiff MINI. We are delighted to hear that you had a great experience with us! Regards, Nick Styles, MINI Brand Manager.
Tom Williams Mini Cardiff
Tom Williams, Executive Salesman was brilliant from start to finish. He was very professional during and after the sale of our new mini countryman. He went above and beyond to help us.
28 giugno 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your glowing review, Jacqueline! We are delighted to hear that Tom Williams provided you with exceptional service throughout your purchase of a new MINI Countryman at Sytner Cardiff. Our team takes great pride in going above and beyond for our customers, and we are thrilled that Tom did just that for you. We appreciate your business and look forward to serving you again in the future. Enjoy your new MINI! Regards, Dean James, Head of Business
The sales man Chris was very helpful…
The sales man Chris was very helpful and patient with us
20 giugno 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your positive review, Sheree! We are delighted to hear that Chris provided you with excellent service during your visit to Sytner Cardiff MINI. Our team takes pride in being helpful and patient with our customers, and we are glad that this was reflected in your experience. We appreciate your support and hope to see you again in the future. Thank you for choosing Sytner Cardiff MINI! Regards, Dean James, Head of Business
What a turn around
Today I went to Sytner mini in Cardiff for my annual MOT. The experience today was amazing. From the welcome right through to the MOT and valeting of the car. I felt that I needed to share this experience after previously writing a very disappointing review a few weeks ago. Keep it up Synter. Thank you. What a turn around.
14 giugno 2024
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Risposta di Sytner Group - Sytner Cardiff MINI
Thank you so much for taking the time to share your positive experience at Sytner Cardiff MINI. We are thrilled to hear that your recent visit for your MOT was amazing, from the warm welcome to the thorough MOT and valeting of your car. We are constantly striving to provide exceptional service and we are delighted that we were able to turn your previous disappointing experience around. Thank you for your support and we look forward to seeing you again in the future. Regards, Dean James, Head of Business
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Katrina! We are thrilled to hear that you had an excellent experience with our team at Sytner Cardiff MINI. Providing professional and top-notch service is our top priority, and we are delighted that you are loving your new car. We hope it brings you many miles of joy and we look forward to seeing you again in the future. Thank you for choosing Sytner Cardiff MINI. Regards, Dean James, Head of Business
Professional but relaxed
Professional but relaxed. No hard selling or on your shoulder continually. There when you want them but respect your time in looking and choosing.Excellent communication everything was just a breeze. More than pleased and would recommend to anyone!
21 maggio 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, Mrs Claire Lloyd. We are delighted to hear that you had a positive experience at Sytner Cardiff MINI. Our team strives to provide a professional yet relaxed atmosphere for our customers, without any pressure to make a purchase. We are glad that our communication and service met your expectations. Thank you for recommending us to others. We look forward to serving you again in the future. Regards, Dean James, Head of Business
Kyle & Rachel
Our contacts with the dealer (Kyle & Rachel) made the entire experience of purchasing our new Countryman with John Cooper Works uncomplicated and well-informed.
14 maggio 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind words, David. We are delighted to hear that Kale and Rachel made your experience of purchasing your new Countryman with John Cooper Works so straightforward and informative. At Sytner Cardiff MINI, we strive to provide the highest level of customer service and satisfaction, and it is wonderful to hear that we have achieved this. We hope you enjoy your new car and look forward to seeing you again soon. Regards, Dean James, Head of Business
Purchase of new Mini Convertible. Polite and prompt service in the sales…
Polite and prompt service in the sales room. Kept well informed by phone and email from date of sale to date of handover.
6 maggio 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind words about our service at Sytner Cardiff MINI. We strive to provide the best customer service possible and are delighted to hear that we have achieved this with you. We understand how important it is to keep our customers informed throughout the sales process and we are glad that you felt well looked after. We hope you enjoy your new MINI and look forward to seeing you again soon. Regards, Dean James, Head of Business
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your 5 star review, Mrs Morris. We are delighted to hear that you had a great experience with our staff at Sytner Cardiff MINI. We strive to provide the best customer service and it's great to hear that we have achieved this. We hope that you will continue to recommend us to your friends and family. If there is anything else we can do to make your experience even better, please do not hesitate to get in touch. Thank you again for your kind words. Regards, Dean James, Head of Business
Were told that they had serviced the car when it transpired they hadn't....
When viewing the car we were told that as its next service was due in less than 6 months it would be done prior to delivery. Checked this with Sales Manager whilst closing sale and again told it would be serviced. Salesperson was due to call us on the following Monday to arrange collection date - no contact by 4pm so called garage - again when arranging date checked that service and Autoglym treatment would be done before collection - told that it was. Collected car at arranged time on Thursday - as part of general chat my wife asked whether it had been serviced and treated - told by salesman that both had been done. Whilst salesman was demonstrating the car on handover I asked if he could show the service history - it hadn't been serviced.
Back in the showroom he conferred with his manager who said that their policy was to undertake services due in 4 months - not 6. This failed to explain why we were promised it on 3 occasions and worse still actually told that it had been done..... Manager then agreed that Sytner would meet the costs of the next service and that she would e-mail that afternoon to confirm. No e-mail received, so following day e-mailed the salesman asking for the confirmation. No response. Had to contact the garage a third time to speak with the manager before we finally had the written confirmation.
Extremely poor customer experience.
Addendum: Contrary to the response from Sytner dated 21/5/24 there has been no contact following the posting of this review
11 aprile 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Dear Owen, thank you for your feedback, I understand that following your review our MINI Sales Team were able to reach out and provide a satisfactory outcome for you. If there is anything further you need moving forward, please don't hesitate to ask. Regards, Stuart Padmore, Head of Sales
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your kind review, Mr Simpson. We are delighted to hear that you had a positive experience with us at Sytner Cardiff MINI. Our team strives to provide the best service possible and we are pleased that you found them to be helpful. We value your feedback and we hope that you will continue to choose us for all your MINI needs. Thank you for your support and we look forward to seeing you again soon. Regards, Dean James, Head of Business
Disappointed that after spending £26500…
Disappointed that after spending £26500 on a Mini there was no petrol in the car even though I returned my car that was being part ex with half a tank. Within 7 days of having my new car I have had to put air in all tyres as pressure was low on all tyres.
12 aprile 2024
Risposta di Sytner Group - Sytner Cardiff MINI
Thank you for your review, Mrs Lewis. We are sorry to hear that you were disappointed with your experience. We take customer satisfaction very seriously and would like to invite you to contact our Head of Sales, Stuart Padmore, at stuartpadmore@sytner.co.uk to find a resolution. Kind Regards, Sytner Customer Experience Team.
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