Sytner Group - Geely Swindon Recensioni 

Not the greatest experience I’ve ever had in buying a car. On my first visit, I met with Ryan and Ella. I asked for a finance quote to purchase a Geely. The quote was far higher than expected, therefore, I rejected the offer. About a week later, I happened to visit Sytner to look at other cars and was approached by a different salesperson who asked me if I was interested in a Geely, when I told him about the previous offer, he made some further enquiries and somehow offered me a much better deal, which I accepted. I made an error by paying a £300 deposit, because overnight changed my mind about buying the car and asked for the refund. They said it could take up to 5 working days. I then decided to cancel the deposit and go ahead with the purchase, but was asked to pay another £300 to secure the deal, which I did. The day of sorting out the finance and taking the car, took about 2 and a half hours because the salesperson had never used the system. When I eventually got the car, the additional £300 took nearly 2 weeks to be refunded. All in all it was not a great experience. I felt sorry for Ella, who did what she could to help, but I think she lacked experience.

Thank you to Jakob and Ryan for helping me with my new Geely ex2. They were both professional but very friendly. The process was smooth and easy and I absolutely love my new car, I couldn’t be more thankful!

Poor customer service from day one at Sytner Swindon, was this because we were not buying on finance? It took them 2 days to send a video despite 4 phone calls to Tito. We arranged our own collection as Sytner wanted £500 to deliver and emailed sales to advice the time and day of collection. However on the day of collection Tito wasnt there as it was his day off and not advised us accordingly, this left time being wasted by our driver. The day before collection we still hadn't paid for the car despite requesting a link. Liam sent us some paperwork the evening before collection as they had realised it wasn't completed. The morning of collection our driver sat for 2 hrs waiting, as there was still paperwork that Liam had not completed, all of this should have been done the week before instead of the morning of the sale.

Whilst I appreciate this is a distant sale there was no phone call on the day of delivery to confirm safe receipt, go through features of the car, and make sure we were happy with the car and the paperwork, in fact there was no follow up call until 10 days after which was in response to our call asking where the FSH was as stated.

If customer service is important to you do not go here. No one here cares about the customer, they clearly have no sales experience and not given any sales training , because if they had the service would be far superior to what is on offer here. Sytner apparently pride themselves on a great customer experience and guarantee customer satisfaction, I would go so far as saying that they totally ruined the experience of buying a new car and the special occasion that goes with this. My husband had arranged for the car to be delivered the day after i finished cancer treatment but the excitement had gone at this point.

You’d think a big firm like Synter Group would be good to deal with. Jurgen, the order processor, was fine and the car was well-presented but some company policies can catch you: if the driver doesn’t have a year on their licence, they have to arrange and pay for their own insurance if they want to test drive the car - yup. Then, despite the premium you pay for buying from an approved garage, you get only enough fuel to get to the nearest garage – staff are only permitted to put £5.00 of fuel in an empty car. If you want more, negotiate that before you set out. They agreed so we did go back and buy from them but it was like drawing teeth - not an enjoyable buying experience.

Purchased my Ford Puma from Sytner Swindon. The whole experience was faultless. Big shout out to Will, who went above and beyond, he was an absolute superstar!!

Shocking service. I can't believe how difficult it is to try to spend £30k!!
Admittedly the first day I just turned up to have a look at the new Geely Starray. A young girl did give me a brief overview of specifications and prices but couldn't offer me a test drive because someone was sat in their demonstrator. I was there half an hour and those same people were still sat in it so I asked if I could just have a sit in one of the others to get a feel for it I was told that nobody is allowed in stock cars as they would no longer be classed as new cars!!
The girl suggested that I book in for a test drive. Against my better judgement I agreed to come back at 2pm the following day for a pre-booked test drive. I arrived on time but the salesman that I was booked in with was nowhere to be seen. They did let me sit in the demonstrator while I waited this time but after 20 minutes I got bored of waiting. They did have all of my contact details but 2 weeks has gone by now and still nobody has bothered contacting me.

Went to looks at cars, reserved one to go buy the next day, paid £100. Received a call to say car was reserved and appointment made to come in meet sales rep to confirm. Following morning another call to confirm still coming in. Shortly after another call saying the car has been sold. Absolutely a waste of time to reserve anything when the company have no actual process of what is happening with car. Refund taken 3 weeks and still nothing. Shocking.

As I was there I overheard a customer being told there reserved car was also being shipped to another branch as it has been sold however this was rectified at the time.

Took four people to organise a test drive over two hours to look and get a test drive.

No system or process in place for buying/brought/reserved cars

No confidence in customer service and knowledge of cars being sold.

1 member of staff in Swindon was the only one who seemed to know what he was doing - Niall

Otherwise whole experience was flys around S*** with no actually knowledge of what they were trying to sell.

We visited Swindon but a lot of this seems to be group wide!

We dealt with Ryan and Chaylee the service was great and both Ryan and Chaylee were really knowledgeable, proffesional and easy to deal with

My partner visited Geely Swindon today for a pre-agreed courtesy car — confirmed two weeks in advance, promised like-for-like (EV for EV). She left crying on the forecourt.

She was handed an unfamiliar petrol car with zero guidance and told to get on with it. No explanation. No support. She didn't feel confident challenging it alone.
When I called on her behalf I was met with hostility, deflection, and the line was cut off.
This isn't a one-off. Our experience here spans months — incorrect vehicle spec given during the sales process, financing errors, a £300 deposit that took over a month and a formal written demand to recover, broken time commitments, and now this.

Every single interaction has followed the same pattern: dismissive, defensive, and completely without accountability.

I genuinely hope nobody else goes through what my partner experienced today.

Please read the other reviews here before committing to this dealership.

Sytner Swindon

Currently in two minds, whether to proceed with a cash sale for a car from Sytner Swindon.

Looking to buy a car for close to £17k cash and my confidence in the process has been somewhat knocked.

The vehicle we have reserved had some damage, which I suspect was post prep.

Some of said damage has been fixed, some bits missed and sadly some bits made worse by the repair...

Having highlighted an issue (created during the repair) I was told "from where im stood it looks okay, your standards are too high".

I'm not after a 10/10 second hand car, or money off. I do however, want to be satisfied with what I am buying and have confidence in the care for the vehicle and myself as a customer.

Frustrating, as we like the car but feel like we are not being valued as a customer. Concerns us that any future problems wouldn't be regarded either.

Having written the review, I think ive made my mind up.

really useless and spammy digital assistant when emailing about a car info. instead of a slower but useful human response. I’ll buy a car elsewhere :D

Great customer service from the two staff members involved, Went in didnt know what I wanted had a look around, booked an appointment next day for test drive, part ex my old car got the amount I wanted was out the door with new car in 3 hours.would definitely recommend 👌 Swindon branch

Have visited the Swindon sort 3 times over the past week and I cannot fault Mitch, the rest of the service team including those behind the scenes.
Thank you for all your help and making me feel at ease through the whole process.

Sytner (Swindon) are an impressive car supermarket. Their facilities in Swindon are very impressive. The people who do the car preparations are awesome. If you see a car for sale and can see scratches or marks, don't be put off the car will look brand new when you get there. 5 stars for car prep.

The problem is they are driven to sell to people who will agree to financing their cars. On the plus side they do appear to PX anything as long as you are happy to take much less than your car is worth.

It isn't just Sytner, it seems the car market is now a non-negotiable market where sales people would rather you walk away unless you are willing to buy the car their way. They do offer cars for good prices, but I'd also seen the same car and spec for better prices.

So if you have tens of thousand of pounds in your pocket and think you'll be able to convince them to sell you are car, give it a go.

I was looked after Jay on the shop floor initially and I cannot thank him enough for his help and advice. We looked at loads of different vehicles and I settled on an Audi A6 which I absolutely love. I was then passed on to Joe who was just as helpful. Nothing was a hassle and I was made to feel that I was the most important customer there. I would recommend this company without hesitation. These two members of staff are a credit to your business.

Dealt with Chaylee Scott and she made the whole process of buying a car delightful. Very thorough and organised, very knowledgeable about the vehicle and a good communicator. When we need to change cars again we will definitely be back to see her. Thank you Chaylee and team

Got shown around by Jay and had the best experience I could have in a dealership. Would highly recommend you ask for him

Spoke to Synter Northampton about a vehicle that was in Swindon and was told if we paid the £99 reservation fee they would get the car to Northampton for us and we would receive a call within three to five days to say it would be in Northampton for us to go and have a look and go for a test drive.
So we paid the reservation fee straight away and within minutes the car we were interested had reserved on it and the money was debited from our account.
So on day 5 I called Northampton and asked if the car was there for us to go and have a look, after a few minutes on hold the guy came back to me a told us the vehicle had been sold by Swindon.
How on earth had that happened when we we paid the reservation fee. Northampton couldnt tell me why so I called Swindon and got no answers and was told someone would call back which has never arrived.
After two calls later chasing my £99 reservation fee it was eventually paid 11 days later.

Really bad CS doesn’t reply when they say they will or a day! Can’t get hold of anyone to get my £99 deposit back !!

Shambles and a bit of 'The Office' vibe to the place.

Poor communication and ability to share information on general questions is lacking. Manager winging information and happy to go off on phone calls 4-5 times during a specific car demo. Some would call them a 'blagger'.

The sales and aftercare is poor and no one seems to know what they are doing between them. We have been left with more questions than answers and not felt like a valued customer. Why is Shaley the only person with answers who happens to never be available - a one person team.

We were very keen on a purchase right away, however, despite the keenness to welcome us to the numbers talk (even this was clumsy). The final straw.

If you want advice or an actual standard level of customer service, go elsewhere.