Sutton Park Group Recensioni 

Paid almost £400 to Sutton Park Stourbridge for service and MOT on 22 Feb 2023. Next day 23 Feb a warning light comes on advising me to take car to approved dealer as soon as possible. The next date Sutton Park can offer to look at car is five weeks away. When I advised I'm a carer for 90 yr old mother and worried about driving with warning light on for such a long period they advised I contact the AA or RAC. I have used Sutton Park Stourbridge for four years. I would never ever buy a car from them again.

We purchased our brand new Renault Zoe EV from this dealership in September 2022. Yesterday, after just 5 months, it developed a serious fault. Every time we plug it in to charge it, it displays an error message on the dashboard saying "AC charging is impossible" together with a big spanner icon.

I phoned the dealership and asked that this problem be looked into urgently. But apparently it can't be dealt with urgently. We have to wait 5 weeks until the 23rd March for it even to be investigated. I consider that a completely unacceptable level of service for a which a recent purchase.

Luckily we can still charge the car at public charge points that have DC CCS connectors, but it would have made no difference with the dealership had that not been the case, and it means that for at least the next 5 weeks, and probably longer, we will have to charge at 10 times the cost of using our home charger, and at considerable inconvenience.

Once I had paid the deposit on a new car the customer service became awful. Its almost impossible to get through on the phone and emails go unanswered. The sale rep Neb Ravic was particularly useless and others were quite rude. I seriously regret ordering a car from these people. Avoid.

I’ve bought several cars from Sutton Park Renault in Warwick and used the Coventry branch for service.

My regular sales executive is Colin at Warwick- I like Colin very much. I’ve had 2 Capturs, and 1 Clio and other half has had a Megane. I always go to Colin at Warwick no thoughts of anywhere else.

Every year I get a call to service our car in January. I thought I’d get organised and request my service in Dec via the webpage- I also asked if there was a courtesy car as I’m
Booking in nice and early. No response- I left my email address and mobile number.

Oh well, someone will call me in January and I’ll arrange to drop it off. Other half works in Leamington now so it can go to Warwick.

No call- so I called them.

I asked to book in for service, gave my reg, and was asked what type of service do you need to book? I don’t know you tell me. I wasn’t filled with confidence. The advisor called me back and knew what the car needed.

I also asked for my MOT- to be done at the same time. Which couldn’t be done, my expiry was due before my appt. I said I’d go elsewhere, and he said yeah go somewhere local. I raised my eyebrows- I thought my custom would be welcomed here. Or at least and attempt to find me an appt.

Had an MOT elsewhere- passed flying colours, £25! Brilliant.

Came to service week- no phone call to confirm appt, checked emails and no email confirmation either. Trusted I’d booked in and to take it in anyway.

Car went in fine, and I was home- assuming I’d get a video of the health check come to my email. No email. No call to say it’s ready and everything was ok. I called them again.

Car ready to collect at 5.10pm.

Other half picked up the car, it had been washed, service light off and booked stamped- all the paper work which was all perfect.

Everything was fine with my car and there were no problems- but the experience lacked the usual sparkle.

I often rave about my usual experience of Sutton Park Renault.

Have the courtesy calls and videos of the car stopped? I always liked that I never had to think about booking in before. Was it because I had a New Captur before and now I have an approved used Clio which cost less? Or was it because I used Warwick rather than Coventry for my service this time. Or maybe because my other half dropped it in and arranged picking up after 5.

I can’t quite put my finger on why no sparkle this time.

I can’t fault the work done but where is the extra attention to the car owner disappeared to.

I bought a Renault Scenic here about a year ago and have finally getting around to leaving a review: Gavin was a great salesman and put us at ease throughout the process. The car went on to develop a minor electrical fault in the first few months but Lee & Harry on the service desk were brilliant in making sure it was rectified and I was given a courtesy car so I wasn't left without while they got it fixed. Top notch customer service - I would certainly buy a car from them again. Thanks all @ Sutton Park Warwick

Took my Kadjar to the Perry Barr Branch for a full service, fuel filter change and air con refresh. Ray on reception greeted me, all the paperwork was ready as I was able to complete it before on line. Within minutes my car was taken into the workshop and Ray showed me the very comfortable waiting area and told me to help myself to the complimentary drinks (the coffee was excellent). While I was waiting I looked round the nicely laid out showroom, Thomas, one of the sales team introduced himself and we had an informative chat about the pros and cons of electric and hybrid vehicles. After 40 minutes Lee, the aftersales manager came to me and updated me on the progress of the work being done and gave me an estimate on when it would be completed. After 1 hour and 20 minutes Ray informed me that all the work was completed there was no problems but the rear brakes would need attention by the next service, the car is being given a free valet and would be ready to go in 10 minutes. I was given a written comprehensive vehicle health report and told any problems to get in touch. I found the staff at the branch were very knowledgeable and pleasant and the whole experience was very pleasurable. My thanks to you all.

Gave a 5 star review when I bought my fourth car from Tamworth showroom. Since changed my mind due to being required to take the car back twice ( one visit should have been enough) and wait hours while they apparently do a software upgrade having been given the car with a component missing. Can find no evidence of a recall and request for a full explanation of why I have to give up valuable Saturday mornings have gone not only unanswered but not even acknowledged. After care is inadequate

Been using Tamworth branch for a few years now.had service and mot today great customer service again great team.

Having very recently bought a used Renault car from "Sutton Park Group Renault" (Warwick) which is very near Leamington Spa.) I must say how very pleased I was with the experience.
My Daughter too bought a used Renault from them some weeks before, which is why I thought I would give them a try when I decided to exchange my 8 year old Skoda, and we have both been delighted with every aspect of dealing with the Company.
In both cases we were attended to by a very pleasing young Salesperson named Mia, who took us through the process of buying a suitable & reliable motor car, and helped us choose one.
She was so very helpful & patient, & to put it mildly one of the very best Car Salesperson's I have ever done business with.
She wasn't pushy or hurried in any way & I would certainly have no hesitation in doing business with her or 'The Sutton Group' again.
They should be proud of her & glad to have her on their sales team. I wholeheartedly recommend the Group as a great place to buy a Motor Car.

Just been told by the parts guy at Sutton Park kia that my sportage 2011 is not viable to purchase a new radio nav head. Who the he'll does he think he is. If I want to spend £1000 on the wife's car that's my choice. I've heard about the poor after service for kia. Experienced it for my self now.
Shocking. Won't bother again.

purchased a MG ZS AUTO 70 PLATE FROM COVENTRY car arrived with no parcel shelf dent in bonnet scratch on rear bumper interior covered in bog hairs dog biscuits in wheel well when driving bad vibration on steering took to garage informed front discs need replacing and the rear informed Coventry they would only pay for low grade parts which were cheaper informed ombudsman then they refused to pay unless i dropped the case and made me sign an agreement that i would not involve the ombudsman now keyless locking not working received log book noticed i was the forth owner they stated in there add for the car there was only two lied again having now to pay £550 to have the entire bonnet resprayed i purchased this vehicle in July 2022 it is a sever fault riden car anyone having anything to do with this company needs there head examined.Reply received i hope you collect my vehicle in colchester essex no reply as to out of pocket expenses this vehicle has cost me considering your huge condition check you give every vehicle before its delivered.Also lied on advertisement for the vehicle stated 2 owners i am the forth which leaves me with a vehicle nobody wants and cannot get anywhere near my money back this company needs investigating misleading the public.

Very helpful lots of time given to us older people nothing seemed to be to much trouble. Happy with the car and if i need any advise to items i don't understand the staff at kia will kindly come and help me.

Bought a car earlier in the year. The car was not a kia. Car developed engine faults that kept reoccurring even though it went to different garages. I lost faith in the car.
Many thanks to shaun and Ethan at Sutton Park kia who sourced me a lovely kia sportage. So far so good 👍

Jake who dealt with my deal was wonderful… not spinning us any lines like some sales people do just straight talking and efficient.
He took the time to explain all the paperwork thoroughly and then bent over backwards trying to get all my finance sorted quickly so I could have my car as soon as possible.
Great service…. Would recommend to a friend.

I bought a car to be delivered to London, it is fair to say this is not my local dealer. There was a bit of anxiety at the beginning as to how the progress would work without dealing with Andrew face to face but he has made it very easy for me, from signing the paperwork work to the long wait from the manufacturer and right up to the delivery, he kept me informed throughout the process and always quick to respond emails and calls.

I had been looking at a few cars to buy at the beginning of 2022 and decided to settle on the new Sportage. Although there is a wait for new cars in general at the moment my car salesperson, Ethan, ensured that he kept in touch and answered any questions I had - even the ones I thought were silly questions. He was polite, informative and genuine.
I've been buying cars for almost 20 years now. This is the first time I've ever bought a Kia...it won't be the last I'm sure.
I have to say that it was an absolute pleasure dealing with Ethan throughout my experience and I cannot recommend Sutton Park Kia highly enough and I can safely say that that is down to him giving me an incredibly positive customer experience. He wasn't pushy; he was sincere and honest and this, for me, goes a long way. Thank you to Ethan for his patience with me and for his attentiveness throughout my experience. If you get half the experience I did you'll be absolutely delighted with Kia Sutton Park.

This is my 7th Kia from Sutton Park Motors. Brilliant service from start to finish by Ethan. Would recommend this company to anyone looking for a car.

Polite knowledgeable staff. (Aaron Patel)
Being kept up-to-date with the order.
Collection made easy.

I went to Sutton Park just to browse my options and when I was there Gavin King helped me to find a car that fitted my budget and my needs. He ran through every car available in the dealership and found one that was a perfect fit. At every step he was very helpful, answering all my questions clearly and honestly and without the pressure I had felt at other dealers! Throughout the process he kept me informed at each step so I wasn’t left wondering where I was in the process. He ensured I was able to pick up my car when it suited me and even went to the effort of freshening my alloys on my used car. I cannot thank him enough for helping through the process of buying my first car!

I was very happy with the excellent service from Jake.
He kept us updated on the progress of our car which was very helpful.
I would recommend Sutton Park at Tamworth due to being very professional and taking the time to explain everything to us.