Dacia dealer/Stourbridge...my 2024 Dacia stepway developed an electrical fault,my car is obviously still under warranty.i contacted the dealer @stourbridge Renault/dealership and spoke with "Olivia"wh... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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The service and care provided at the showroom from the very start by Kam Brainch at the Sutton Park, Birmingham branch for Dacia, were second to none. Great person, sincere and customer focused. I wou... Leggi di più
Terrible Customer Service. I've been trying to arrange a replacement Radio/AVN unit and Brett just doesn't respond to my emails. Been going on for over a year. Hopefully voicing my concerns on here mi... Leggi di più
L'azienda ha risposto
Sutton park (Burton branch) I have previously written 5 star reviews for this branch as the service I had received was always really good. That was until the past Friday. The dark haired lady on rec... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Rivenditore di auto
- Centro revisioni per auto
- Concessionario Kia
- Concessionario Renault
- Rivenditore di auto usate
- Servizio auto
Scritti dall'azienda
Sutton Park Group are franchised dealers for new and used Renault, Kia, and Dacia cars. With 7 dealerships across the Midlands: Coventry, Sutton Coldfield, Warwick, Burton-on-Trent, Tamworth, Stourbridge and Perry Barr in Birmingham. As well as providing specialist service and repair work for Renault, Kia and Dacia, we are also able to offer all makes servicing, repairs and MOT inspection tests at all of our locations, for vehicles outside of warranty.At Sutton Park Group we are dedicated to finding you the right vehicle, at the right price, with tailored finance packages to suit any pocket.
Informazioni di contatto
Regno Unito
- www.suttonparkgroup.co.uk
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 81% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I contacted Sutton park Warwick for a…
I contacted Sutton park Warwick for a security code, Colin took the time to find it for me, such a relief as driving can be boring without music, so refreshing to have a problem solved with patience,even though it did not result in a sale. Thanks Colin
Service advisor Karen and the service…
Service advisor Karen and the service department at Stourbridge keep up the good work took my mini in for an mot all the staff are very friendly. Excellent customer service 👌.
A Hitchen

Risposta di Sutton Park Group
Buying a Zoe
I was considering buying a Zoe but was concerned that it would not fit in my garage.
Tom easily solved the problem by driving a Zoe to my home and fitting it in the garage
This is what I call good old fashioned service delivered with a smile
Many thanks to Tom who could not have been more informative about the vehicle

Risposta di Sutton Park Group
I part exchanged my car at Sutton Park…
I part exchanged my car at Sutton Park Kia. Ethan Bailey- Cruise was on hand to help me find the car I was looking for...
The car I purchased needed a few jobs doing to the bodywork and Ethan made sure everything was done smoothly. He went out of his way to get all the jobs done to a high standard. Ethan even let me use his works car so that I didnt have a small courstey car due to work commitments. He truly is a great salesman I'd definitely recommend booking Ethan to help you look for a car... AA+

Risposta di Sutton Park Group
Thomas Morgan was brilliant very…
Thomas Morgan was brilliant very helpful and patient not pushy highly recommend

Risposta di Sutton Park Group
Gavin King for King
Purchased an immaculate vehicle from the Warwick Renault garage and from start to finish, my customer journey cannot be faulted.
I first made contact with the group last week, and though I opted to collect the car this week, the purchase was completed within a couple days of my initial contact.
Gavin King was the sales executive who took onus of this sale and I could not have asked for anyone better.
He was honest, clear, professional, not forceful, knowledgeable and most importantly, he was an all round good guy and you could tell that a mile off.
Gavin is a credit to the company and I have no doubt the courtesy he extended to me and my family will be the same he extends to you and yours or you alone.
Thanks for everything Gavin.
Totally unimportant customer
Ordered a Kia Sportage on October for delivery in January and was told I would be regularly updated starting with a date on which the car would go into production. But now, in late January I have not received any news, except that there is no news and, except for one occasion, only when I have contacted the dealership. Even now, I don't think it has been scheduled for production.
So I have cancelled the order and guess what, even that has not been acknowledged.
I may as well not have bothered. Bye-bye Kia

Risposta di Sutton Park Group
Great from start to finish Matthew at…
Great from start to finish Matthew at Reno, Sutton Park. Burton was amazing with us, he was extremely helpful and very friendly he made his feel comfortable and like nothing was too much of an issue. I had a great great experience and I’m loving my new car. Matthew thanks again. 👍

Risposta di Sutton Park Group
update 17 feb
Matt in Burton made the sale painless and went over and above to give a good deal, Even when the little issue of an alloy refurb wasnt up to standard, no problem, pop it back when you can and we'll have another go! Just waiting on my service history to turn up now.

Risposta di Sutton Park Group
Key Fob problem…
I had a problem with my Dacia Duster key fob and there were issues with the activation code for my new key. But Lee, the service manager at Sutton Park Stourbridge, came up with an alternative solution and solved the problem for me.
Excellent service - Thanks Lee
very good service and very helpful the…
very good service and very helpful the best car dealer
i have delt with Well done I think the dealers name was
mow
New Renault Captur
Great company Sutton park motors made you feel welcome and very trust worthy the sales executive (Dan Clarke) was very helpful and went through every detail, great commutation from start to finish within getting the car, keeps you updated and always happy to answer emails or any questions you have.
Would highly recommend the dealership 5 star rating

Risposta di Sutton Park Group
Fantastic team all pulling together to…
Fantastic team all pulling together to make my purchase of a new Captur techno 145 hybrid a pleasant experience. From initial contact through CarWow to test drive, amazing deal, paperwork and handover the team performed miracles getting car several weeks before the anticipated delivery date. 5***** all round.

Risposta di Sutton Park Group
Excellent Service
This is about the 5th Dacia I've purchase couldnt fault them The sales gent (Steven Bradbury) I would give him 5 stars he talked us through everything and was very patience with us if we asked to explain anything again he kept us well informed on the process and couldn't do enough to help us.Thank you Steven once again
5 Star service
I was assisted in my purchase of my new Dacia Duster by Steve at the Tamworth branch. He was very professional and courteous and was a pleasure to deal with him. On collection he explained everything and made sure I was comfortable with the controls. This was my first time with Sutton group but it won't be my last. Worth 5 stars. Thank you
Excellent customer service at Sutton…
Excellent customer service at Sutton Park Warwick. Ordered the new Clio and got a fantastic deal! Dan and Gavin were amazing; so friendly and eager to go out of their way to support their customers. I’m in love with my car, thank you so much!!
Ordered a New Kia Picanto GTLine on the…
Ordered a New Kia Picanto GTLine on the 1st July and car was delivered the 8th September
Aaron kept me advised throughout with regular updates first class service
Thanks for a very easy new car journey
Great deal! Great service! Highly recommend!
This was the first time we'd ever bought a car online from only photos and a description.
[We had been forced the buy a new car because our original car (which was brilliant btw - sailed through MOTs, had never caused us any trouble in the 8 years that we'd had it and had really low milege) was too old to be ULEZ compliant and we live within the M25.]
We looked at all the car selling sites, and read countless reviews, but found exactly what we were looking for on Carwow.
Carwow put us in touch with the Sutton Park Group and we dealt with the lovely James Blundell.
James was extremely helpful and understanding. He completely understood how nervous we were, buying a car that we hadn't test driven (Burton-on-Trent is quite a distance from us), and was very patient and reassuring.
Sutton Park Group were happy to take our original car as part exchange and we think they gave us a fair deal.
The purchase went through without a hitch and James arranged for the new car to be delivered and our old car to be collected on the date we asked for.
The driver (John) that James sent was lovely too and arrived exactly when he said he would.
We have absolutely no reservation in recommending the Sutton Park Group and Carwow. The car we bought is exactly as describe - no hidden problems or nasty surprises and the service we received was excellent! Our experience was definitely a 5 star one 👌

Risposta di Sutton Park Group
Thank you Debs amazing customer service
We have been buying cars and having services, mot’s etc done at this branch for many years, the service we receive from all the staff but especially Stuart and Debs is always exceptional! We recently had a small query and it was discussed and resolved within 15 minutes. Cannot praise Debs enough for her assistance in this matter.
Looking at some of the reviews I honestly think they have the wrong Debs or they were being a little malicious because the outcome was not why they wanted it to be.
Keep up the good work and see you soon.

Risposta di Sutton Park Group
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