SuperLogics Recensioni 

759
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

Helpful people, fast delivery, custom-built equipment, all at great prices. If they don't have a component for a build, they always have an alternative. This is why I keep coming back. SupperLogics ju... Leggi di più

Valutata 5 stelle su 5

SuperLogics is an amazing company if you are looking for a high quality, custom computer system. They are super tech gurus, helpful, friendly and easy to work with. Even if a problem occurs, there is... Leggi di più

Valutata 5 stelle su 5

We were in a bad spot when our automation computer and backup completely failed at the same time. We reached out to super Logics and they were able to get us a computer that did everything we needed s... Leggi di più

Valutata 5 stelle su 5

Rich was super kind and was able to expedite a service for us to get our systems up and running within a week. Wil gladly be buying from again.

Dettagli dell'azienda

  1. Produttore di componenti hardware per computer
  2. Negozio di accessori per computer

Informazioni fornite da varie fonti esterne

SuperLogics, Inc is the computing leader you can rely on. We design and assemble a wide range of cost effective, high performance, extremely reliable Intel®-based rack mount and touch panel computers, and other computer related products, and have since 1995.

Scritti dall'azienda


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

759 recensioni

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4,8

Tutte le recensioni

(759)

50 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

Good equipment, wrong password

UPDATE: 8 Apr. They called to talk to me about my concerns and were great to work with. I guess they did try to call us back the next day and we missed it. Overall I am impressed they followed up and were concerned and willing to take care of us. I will buy from them again next time for sure!

The equipment is in good shape and showed up quickly. The password for the OS was wrong and cost us the better part of the day to get in. We got no response from them when we tried to reach out.

29 marzo 2025
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Risposta di SuperLogics

Hi Nate,
Thank you for your order, and for taking the time to leave your review. It was a pleasure talking about your experience just now. I'm sorry it wasn't as smooth as it should have been. We’re glad the computer arrived promptly and as ordered. We take every opportunity to investigate potential opportunities for improvement in reviews to determine if our processes were followed and/or could be improved to increase customer satisfaction.
There are 2 aspects of your review I investigated.
1. Potential Internal Procedure Not Followed: you reported that our support department did not respond.

My finding indicates that you called and left a message for customer service on Wednesday night (April 2) and Eugene from our customer service department called back Thursday (April 3). No one answered so he left a voice message. His voice message was within 24 hours of the request which meets our quality objectives for response time. The response included the correct solution (username and password) to the server password issue.

2. Potential Internal Procedure Not Followed: you reported that the password for the OS was wrong.

My findings were inconclusive. The username and password are supposed to be included in every system. It is located with the QC checklist inside the hardware kit bag or box. Part of the QC process is to restart the computer and log in to verify the password. The password has never changed. Perhaps this document was not included as it should have been or perhaps it was discarded with the packaging materials. We can’t be sure, but we can and likely will make this information more readily available on our website soon.
Even though we were unable to come away with any corrective action we did find two opportunities for improvement. We will post the support email information on the document included with the system that includes the username and password. Emailing support@superlogics.com automatically creates a ticket that can be better tracked and monitored. Another potential improvement is considering adding this information to the website so that if the document is not available, the website would be a backup resource available 24/7.
Thank you again for your order, and for taking the time to leave a review,
Matt

Valutata 5 stelle su 5

A Partner in Business

We have used SuperLogics products in the past and went to reorder the same computer/setup as previously. However, the unit we needed was not available. They worked with us to find a replacement for this unit that would perform as required. Thank you!

12 marzo 2025
Valutata 5 stelle su 5

Very pleased.

Rich was great to work with. He made sure we had a system that was compatible with the hardware and software we were looking to use with it. Met our build deadline. Machine was packed extremely well and is working out great. Would definitely do business again.

20 febbraio 2025
Valutata 4 stelle su 5

Device DOA

Although we received the device it was DOA, we have attempted to contact support twice now without a reply. Updated, needed to contact support via phone and they were able to get us up and running.

27 febbraio 2025
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Risposta di SuperLogics

Hi Mike, Thank you for your review. We are very sorry about the system DOA. Our first recorded contact with you about this issue was yesterday, the day of this post (Eugene in tech support). I searched and didn't find any support tickets before yesterday and just got this from Matt J in support "no record of a ticket in our system for this customer, nor do I have any missed calls all the way back to February 12th that are from this customer." Your sales person Liam also had no knowledge of the issue until I shared the review with him. We look forward to getting it resolved asap. Thank you for your business and taking time to leave a review, Matt M

Valutata 3 stelle su 5

Computer was badly assembled

Computer was badly assembled
For all the computers we ordered, one of the front fan is connected onto the PUMP connector, thus letting a fan going full speed all the time.
We also received computer with the ram installed in the wrong slots...

21 gennaio 2025
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Risposta di SuperLogics

Hi Simon,

Thank you for sharing feedback about your experience. After talking to support, there was no mention any chat or ticket or phone call for assistance. However, you reached out to support for assistance a year ago and posted to Trustpilot about this same issue. Please see last year’s reply as it pertains to the same issue: “The manual shows that Memory should be on DIMMA2. Burn in report shows that the memory was installed in DIMMA2. There is no history of Support confirming that the memory was in the wrong slot, it could simply be a misunderstanding of the manual. The memory is configured to the right slot.”

This time Burn-in test shows they were installed in the correct according to motherboard documentation, slots DIMMA2 and DIMMB2. Your systems, like all of our systems, are burned in over several hours. Your systems, like all systems we ship, did pass the burn in testing.

Thank you for your order,
Matt

Valutata 5 stelle su 5

Superlogics, Give Your Salesman a Raise!

I called their a sales line and received an American salesman, who spoke perfect English, within the first three rings. The salesman was obsessed with wanting my money. He was willing to do anything to close that deal, and I cannot be happier. In that desire, his dedication and patience in helping me find what I wanted was the primary indication that I had found the right corporation to furnish my computer.

I am autistic, and I have trouble describing emotions and feelings. While I know more than the average user about computing (and am professionally certified), it was difficult for me to convey wants and needs. I didn't simply have a list of specs and numbers, I needed a wholly custom computer. Due to the volume of detail, I had trouble summarizing things in writing without writing a ten thousand word essay.

I told the salesman that I could not E-Mail him a specific product or range. To my amazement, he asked me to give him a list of exactly what specs I wanted. The salesman told me that HE, on his own time, would personally locate the computer that matches all of my requests.

The salesman did so in less than a hour, and then engaged in a back-and-forth E-Mail conversation, multiple times, where I asked him questions, clarified meanings, and so on. He then showed me that, if I wanted to spend more than the initial cost, I could adjust certain settings on his recommendation.

Needless to say, I got what I wanted.

(The product's only mistakes were that he promised me a product with seven COM serial ports. I got seven, but only one was external. The rest were internal, making them useless. The other mistake was that I asked for two PCIE ports and the rest to be PCI. I only got a single PCI port.)

Superlogics promised to build my computer in five days because I paid for expedition. They succeeded. The computer arrived late due to extreme weather, not due to Superlogics.

Here is another exciting thing I learned during my purchase: all Superlogics machines are ASSEMBLED IN AMERICA, BY AMERICAN HANDS. Superlogics machine are assembled here in the United States, in Massachutses. Obviously, they source the parts from all over, but the fact that they show such loyalty to their country as to hire here, in spite of our government's hateful overregulation, was a major reason why I chose them.

The computer I received, and am using to type this very review, came fully assembled and with all of the parts included. They sent me my "Windows XI" operating system on a DVD without me asking, which was extremely important to me because I use physical media to restore from a back up. (The W11 OS they sent did not have a key, but thankfully, they already installed the OS for me with their own key.)

Ten years from now, when my computer's motherboard fails and I cannot repair it, I know exactly where I will be getting my next computer. I am wholly satisfied with my experience with Superlogics, and I am proud to place my seal of approval on their service, product, and favorable outcome.

6 gennaio 2025
Valutata 3 stelle su 5

What one of the computers dwork…

What one of the computers did not work when I got here. We ended up having a troubleshoot it and we had to replace the memory stick. We had one so we got it working however technically you owe us 32GB of memory. Since you ask.

21 gennaio 2025
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Risposta di SuperLogics

Hi Jeff,

Thank you for sharing feedback about your experience. After talking to support, they have no record of contact about any of the computers on your order. They looked for emails that may have been tied to the computers, the invoice number, and the serial numbers but have no records in their system.

The computers on this invoice, like all computers, are burned in over several hours. These computers, like all computers that ship, first must pass the burn in testing.

Please reach out to support@superlogics.com with any issues or if you would like to exchange memory sticks.

Thank you for your order,
Matt

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