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Superdry - Croydon Recensioni 

186
TrustScore 4.5 su 5

4,5

Unit 153-155 Whitgift Centre, CR0 1UT Croydon, GB


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Valutata 5 stelle su 5

Very friendly and welcoming staff, greeted as soon as I walked in. The young lady asked if she could assist me with anything. I informed her I was there to collect an order which she kindly went to co... Leggi di più

Valutata 1 stelle su 5

I ordered a coat on 01 December but still haven’t received it even though the tracking says it’s been delivered to the Superdry store where I’m supposed to collect it. No coat but Superdry still have... Leggi di più

Valutata 5 stelle su 5

This was a very unexpected purchase and I'm VERY happy with it! I am now too hot at times but the lady at the till did warn me that she has the same coat and it doesn't require to wear layers of clot... Leggi di più

Valutata 5 stelle su 5

Ordered this item for a second time after changing my mind and then changing it again! Great quality winter jumper at an affordable price! High quality apparel. Went in store to collect this online... Leggi di più


Dettagli dell'azienda

  1. Negozio di abbigliamento
  2. Negozio di abbigliamento uomo
  3. Negozio di abbigliamento per esterno
  4. Negozio di abbigliamento streetwear
  5. Negozio di abbigliamento donna

Informazioni su Superdry - Croydon

Scritti dall'azienda

Superdry & Co stands as an authentic premium outfitter, built on the pillars of craft and culture. Our collections revisit heritage garments from iconic outerwear to refined jersey, shirting, and denim. Reimagined with contemporary tailoring, premium fabrics, and meticulous attention to detail. The result is a timeless wardrobe that balances quality and versatility, empowering confidence while maintaining an understated sophistication.

For customer support please visit our Help Centre.

Help Centre Visit the website Shop womens Shop mens

Informazioni di contatto

  • Unit 153-155 Whitgift Centre, CR0 1UT, Croydon, Regno Unito

  • 02086 804461

4,5

Eccellente

TrustScore 4.5 su 5

186 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,5

Tutte le recensioni

(186)

13.612 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Order not received

I ordered a coat on 01 December but still haven’t received it even though the tracking says it’s been delivered to the Superdry store where I’m supposed to collect it. No coat but Superdry still have my money and the store said they can’t give me a replacement. Unbelievable!

1 dicembre 2022
Valutata 5 stelle su 5

First class company

First class company. I have purchased several items and all excellent quality.
Very efficient ordering system and fast delivery. Overall a five star experience.

15 novembre 2022
Valutata 1 stelle su 5

Awful

Awful. The jeans didn’t fit, the return label did not work I ended up taking the jeans to a store, I was promised a return receipt which never came - and neither has the refund - I may have to return to the store again, complete waste of time and energy.

27 settembre 2022
Logo di Superdry - Croydon

Risposta di Superdry - Croydon

Hi Nick,

Thank you for taking the time to leave a review. At Superdry, we want our customers to have a really positive experience, so we're really sorry to hear that you've had difficulties with our returns process. We can confirm that the refund has gone through and you should expect the money to be credited back to your original payment method in the next 5 working days. Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.

Kind regards,
Superdry

Valutata 1 stelle su 5

Bad quality

I bought superdry slipper for my holiday at may this year I didn’t wear it at all before I travelled for 1 month holiday in august in this period of time on my holiday I only wear it and the glue come off so the sides are opened customer service not really helpful cos I didn’t keep the receipt cos I thought it’s reliable slipper and will last longer.I know the day I bought but I paid cash so they don’t bother to trace it for me.their quality is not good at all and customer service bad too and replying after ages.very disappointed .

7 settembre 2022
Non scritta su invito
Logo di Superdry - Croydon

Risposta di Superdry - Croydon

Hi Csilla,

Thank you for sharing your feedback with us.

At Superdry, we want to offer the best service to our customers every time, so we're really sorry that we got it wrong this time.

Thanks again for your review. Although we haven't met your expectations this time, we will strive to learn and improve.

Kind regards,

Superdry Care Team

Valutata 1 stelle su 5

I ordered from you last week

I ordered from you last week, for 4 days it has still been saying it’s at the depot!! WHERE IS MY PARCEL!!!! 😤

15 agosto 2022
Logo di Superdry - Croydon

Risposta di Superdry - Croydon

Hi Caitlin,

Thank you for taking the time to leave a review. At Superdry, we want you to have a great experience, so we're really sorry that we didn't get it right this time. We can see this has been resolved by our customer service team, and we will endeavour to do better next time. Thanks again for taking the time to leave a review. We really appreciate all feedback.

Superdry Care

Valutata 1 stelle su 5

I never got told it was in store and…

I never got told it was in store and tweeted on Twitter and even now not heard if item has come in

19 luglio 2022
Logo di Superdry - Croydon

Risposta di Superdry - Croydon

Hello John,

Thank you for sharing your feedback with us. We always do our best to give our customers a positive experience, so we're sorry to hear that our delivery service hasn't been up to standard. I've investigated and there appears to be an issue with your order. I have dropped you an email to help you get this resolved. Thanks again for taking the time to give us your feedback. We use all feedback to learn and improve.

Superdry Care

Valutata 5 stelle su 5

Staff were extremely helpful

Staff were extremely helpful, searched and found my out of stock item on line, ordered it and then arranged a pick up from the store with no P&P. Amazingly it arrived the next day, so I just popped in to get it. All very easy, staff so helpful and polite, highly recommend my Croydon store.

16 giugno 2022
Logo di Superdry - Croydon

Risposta di Superdry - Croydon

Hello Anne,

Thank you for sharing your feedback with us. We endeavour to give our customers a really positive experience, so we're really pleased that everything has gone smoothly. Thanks again for the review. We really appreciate it.

Superdry Care

Valutata 5 stelle su 5

Amazing Service

Ordered a jumper online and it was sent with a security tag on it. I took it to superdry in croydon and they ordered me a new jumper which arrived promptly. The staff at croydon were very quick and professional.

22 febbraio 2022
Valutata 5 stelle su 5

Really good stuff Superdry & Hermes

Really good stuff Superdry & Hermes. I have lusted after Superdry clothes my whole life and only now have enough spare cash to indulge. I love the retro vibes and block colours. Delivery was fast, great communication and all delivered inncardboard/brown paper. Can't fault it really.

8 febbraio 2022
Valutata 5 stelle su 5

The website was user friendly

The website was user friendly. I was able to view and order the products that i liked. Ordered the items to be picked up from the store so it was very fast. I also received email notification. When i visited the store, the staff was very friendly and helpful. The items i ordered were true to size and look great!

26 gennaio 2022

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