I purchased 8 bags of SupaGrow compost from Wickes for use on my allotment. The compost itself is quite dense and quite wiffy (manure style nothing sinister). So far the plants all seem... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I've just spent a good two hours carefully removing the SupaGrow organic compost I used to repot my two precious false acacia trees, some four weeks ago. When repotting into much larger vessels,... Leggi di più
It's profit above quality. This is certainly not composted organic matter but it is a water repellent material. Water does not get through it. No plant can survive in this even if you add grit.
Overpowering ammonia smell. This is not fit for growing in. It may be made from organic matter but smells like that matter is from dog waste. Nothing is growing in it, it is killing seedlings off and... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
Meteor House, Finningley,, DN9 3GA, Doncaster, Regno Unito
- 0333 772 6219
- sales@supagrow.co.uk
- www.supagrow.co.uk
1,9
Scarso
111 recensioni
Ha risposto al 14% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Zero star rating
Zero star rating. Purchased a bulk order last year. On opening the bags there was an awful smell, a mixture of fire ashes and chemicals. Killed the plants I potted on ( including some expensive ferns ). Horrible texture, no body at all. Vile stuff, I don't know how this stuff is still on sale. Avoid at all costs
31 marzo 2024
Non scritta su invito
Risposta di SupaGrow
Good Morning Linda,
I'm really sorry to hear about your experience with your order.
It sounds incredibly frustrating and disappointing, especially with the impact it had on your plants, including the ferns. This definitely isn't the quality or experience we aim to provide.
We take feedback like yours very seriously. Could you please send further details about your order to sales@supagrow.co.uk so I can investigate this issue further.
Please include, Date of purchase, where it was purchased, along with any photographs you have of the stock or your plants and one our technical team will contact you!
Once again, I sincerely apologise for the inconvenience and frustration this has caused. We truly appreciate your feedback and are committed to making things right.
Looking forward to your response.
SupaGrow Team
Bought 4 bags to use on my lawn only to…
Bought 4 bags to use on my lawn only to find all sorts of stuff through it - stones bits of wood, plastic-not impressed and won't be buying again.
10 febbraio 2025
Non scritta su invito
Risposta di SupaGrow
Good morning!
Thank you so much for reaching out and sharing your feedback with us. We're truly sorry to hear that your recent experience with our product didn't meet your expectations. Ensuring the quality of our products is our top priority, and we're committed to resolving this issue promptly.
Could you please provide us with more details? Any batch information or photos of the product would be incredibly helpful for our investigation. You can send them directly to sales@supagrow.co.uk, and our dedicated technical team will reach out to assist you further.
We appreciate your understanding and patience as we work to make this right for you.
Warm regards,
SupaGrow Team 🌱
Nah stinks like chemicals brought 4…
Nah stinks like chemicals brought 4 bags for a tenner but I suppose what do you expect for that price used one bag tried to mix with some soil to calm the smell down but nothing would help
It’s clumpy with god knows what and would not recommend to anyone if anything this company needs to be investigated for what’s in these products there sending out
3 ottobre 2024
Non scritta su invito
Risposta di SupaGrow
Thank you for your feedback. We're sorry to hear that the product did not meet your expectations. We take quality concerns very seriously and would like to investigate this matter further.
If possible, could you please provide us with more details, such as batch information or images of the product? This would help us conduct a more thorough investigation.
Please send them to sales@supagrow.co.ukand one of our technical team will contact you.
Kind Regards
SupaGrow Team
I'd say this stuff was a load of poop, but poop is good for plants.
Zero stars. Minus one hundred stars. There is nothing 'Supa' about this stuff, nothing whatsoever. Seriously, this so-called organic compost is nasty, just nasty. My tomato, aubergine, cucumber and pepper plants have been the worst I have ever grown. A terrible yield, lots of blossom end rot, the worst. Did everything right, and I know it's been a horrendous year weather-wise but even so, the results were awful. When will I stop writing this review? When I run out of words that mean bad. Such as dreadful, dire and disastrous (yes, I am using thesaurus.com because otherwise, I'll have to resort to swears). The water just ran straight through and then sat in the tray going anaerobic. It was harrowing, hideous and horrifying. The compost set in the pots like concrete and my poor plants looked tortured, despite all my efforts with seaweed feed etc. Defective, deficient, dissatisfactory. Going in the greenhouse was depressing, infuriating and, as I was growing for a client, embarassing.
Now the company are going to cut and copy in how to get a refund response to this, as they have with the other poor souls who have made the same mistake as me in buying this crud, which says something about the company doesn't it. A refund doesn't replace all the lovely veggies that should have grown. Unsatisfactory, unacceptable, underwhelming. Ok, out of words.
20 aprile 2024
Non scritta su invito
Risposta di SupaGrow
Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience with our SupaGrow Organic Compost. We understand how frustrating it must be to invest time and effort into gardening, only to encounter such disappointing results.
We appreciate your detailed description of the issues you faced, including poor plant growth and complications with water retention. Your feedback is invaluable to us as we continuously strive to improve our products and services.
Regarding your concern about the refund process, please rest assured that we are committed to addressing customer dissatisfaction promptly and fairly. We will indeed follow up with instructions on how to proceed with a refund, as we want to make this right for you.
Please send your contact details to sales@supagrow.co.uk and one of our dedicated team members will contact you
Once again, we apologise for the inconvenience this has caused you.
Warm regards,
SupaGrow Team
1 start is an understatement.
1 start is an overstatement!.. if I could give 0 I would! Worst soil ever !!! Not one of my plants or vegetables like this soil .. it either
Kills them or just stops them growing, And that’s just the beginning.. apart from the bags being 70% of wood and bark and stones ! I have found LOTS of broken glass .. broken pieces of wire some mesh of some sort, peace’s of sponge.. and peace’s od sharp metal! So if I was anyone buying this soil be careful and don’t let your kids play with it or it will be a trip to the hospital with an infected finger.
8 giugno 2024
Non scritta su invito
Risposta di SupaGrow
Good afternoon,
Thank you for your note and I apologise as it appears you have had a negative experience whilst using our products.
To go ahead with your complaint, please provide the following supporting evidence:
1. Proof of Purchase: A receipt or any documentation that confirms your purchase (including date)
2. Purchase Details: Information about what store the stock was bought.
3. Images: Photographic evidence of the contamination.
4. Batch number: this can be found on the bag
Based on the evidence provided, we can discuss the most suitable resolution for you, whether it be a replacement of the stock, an on-site visit, or a refund.
Please send the necessary documentation to at your earliest convenience to sales@supagrow.co.uk. Our team is dedicated to resolving this issue swiftly and ensuring you are fully satisfied with the outcome.
We apologise for any inconvenience this may have caused and appreciate your understanding and cooperation.
Kind Regards
Wish I’d read these reviews before…
Wish I’d read these reviews before ordering this supagrow organic compost from Wickes, as part of a £200 order.
When I opened the bags, they were full of a nasty grey mould and smelled awful, like sewage. I’m afraid to put it onto my garden in case the grey mould is contaminated and kills my plants.
29 giugno 2024
Non scritta su invito
Risposta di SupaGrow
Good morning,
Thank you for your note and I apologise as it appears you have had a negative experience whilst using our products.
To go ahead with your complaint, please provide the following supporting evidence:
1. Proof of Purchase: A receipt or any documentation that confirms your purchase (including date)
2. Purchase Details: Information about what store the stock was bought.
3. Images: Photographic evidence of the contamination.
4. Batch number: this can be found on the bag
Based on the evidence provided, we can discuss the most suitable resolution for you, whether it be a replacement of the stock, an on-site visit, or a refund.
Please send the necessary documentation to at your earliest convenience to sales@supagrow.co.uk. Our team is dedicated to resolving this issue swiftly and ensuring you are fully satisfied with the outcome.
We apologise for any inconvenience this may have caused and appreciate your understanding and cooperation.
Kind Regards
Terrible Compost, Kills Plants!
I like many others bought this compost from the Range and regret it. I bought 4x bags of f for £10 but the compost has killed all the plants I used It on.
Around £100 of plants were damaged. I have rescued what I could but am not impressed. Looking at the reviews this also doesn't seem to be an isolated problem as others still seem to have the same problem.
I am surprised to see this is still for sale. I have contacted the Range as well as this issue needs resolving. It’s the only time I have ever had this problem with compost.
20 giugno 2024
Non scritta su invito
Risposta di SupaGrow
Good afternoon,
I apologise as it appears you have had a negative experience whilst using our products.
To go ahead with your complaint, please provide the following supporting evidence:
1. Proof of Purchase: A receipt or any documentation that confirms your purchase (including date)
2. Purchase Details: Information about what store the stock was bought.
3. Images: Photographic evidence of the contamination.
4. Batch number: this can be found on the bag
Based on the evidence provided, we can discuss the most suitable resolution for you, whether it be a replacement of the stock, an on-site visit, or a refund.
Please send the necessary documentation to at your earliest convenience to sales@supagrow.co.uk. Our team is dedicated to resolving this issue swiftly and ensuring you are fully satisfied with the outcome.
We apologise for any inconvenience this may have caused and appreciate your understanding and cooperation.
Kind Regards
Great product and good value
Great product and good value. Used this several times after it was recommended to me.
8 giugno 2024
Non scritta su invito
Risposta di SupaGrow
Hi,
Thank you for your comments and its great to hear that SupaGrow is getting recommended!
Happy Gardening 🌱👨🏼🌾
Great compost works wonders
Great compost works wonders for my plants, wouldn’t buy any other brand now!!
14 giugno 2024
Non scritta su invito
Risposta di SupaGrow
Hi Matt,
Thank you for you comments!
Happy Gardening 🌱
Seems bad quality …goes compact, plants are pale..
I bought these at Range as they were marked Organic and marketed as peat free , weed free and were 4 for 10 deal.
I searched for reviews as I have noticed my vegetable plants are not happy and turning yello, dead leaves etc . It compacts too much after water/ rain and smells bad . Not sure how the company can remedy any of the damage. I have bought more than 20 bags and 6 are left . Planning to add lot of perlite & mulch to try and save the plants. Not sure if company can send some one to come and test their product and check the effect on site.
29 maggio 2024
Non scritta su invito
Risposta di SupaGrow
Good afternoon Ravi,
I apologise as it appears you have had a negative experience whilst using our products.
To go ahead with your complaint, please provide the following supporting evidence:
1. Proof of Purchase: A receipt or any documentation that confirms your purchase (including date)
2. Purchase Details: Information about what store the stock was bought.
3. Images: Photographic evidence of the contamination.
4. Batch number: this can be found on the bag
Based on the evidence provided, we can discuss the most suitable resolution for you, whether it be a replacement of the stock, an on-site visit, or a refund.
Please send the necessary documentation to at your earliest convenience to sales@supagrow.co.uk. Our team is dedicated to resolving this issue swiftly and ensuring you are fully satisfied with the outcome.
We apologise for any inconvenience this may have caused and appreciate your understanding and cooperation.
Kind Regards
Awful
Awful, bought 4 bags from the
Range and seemed a great deal and now the dahlias all dead even though they had new shoots on them and the amount of glass and plastic that I have pulled out is shocking, I know the saying but cheap but twice but just wow awful product and sadly will not use again.
24 maggio 2024
Non scritta su invito
Risposta di SupaGrow
Good afternoon, Mr. Humphries,
We sincerely apologise for the inconvenience and disappointment you appear to have experienced with our product. It is deeply concerning to learn about the issues with your Dahlias, and we regret that our product may have contributed to this situation.
Your description of the compost's performance is alarming and does not meet the high standards we set for our products.
To resolve this matter, we kindly request that you provide us with further details. Specifically, please send us your receipt of purchase, the batch number, any relevant dates or codes on the packaging, and any photographs you may have.
You can email this information, along with your contact details, to sales@supagrow.co.uk. One of our dedicated technical team members will reach out to you promptly.
Kind regards,
The SupaGrow Team 🌱
Supagrow organic compost. Should be called plant killer
I bought this compost when it was on offer at the range and it was the worst compost ever! It killed all my plants and I ended up with nettles and something called petty spurge which gave me a rash! I’ve never had a problem growing garlic and herbs and this year everything is dead. I’m so upset.
25 maggio 2024
Non scritta su invito
Risposta di SupaGrow
Good morning Aleya,
We sincerely apologise for the inconvenience and disappointment you have appear to have experienced with our compost product.
Your description of the compost's performance is certainly very concerning, and it does not align with the standards we set for our products.
To assist us in resolving this matter promptly, we kindly request that you provide us with further details regarding your purchase, such as the batch number and any relevant dates or codes on the packaging as well as any photographs that you may have. And send it along with your contact details to sales@supagrow.co.uk and one of our dedicated technical team will be in touch.
Please accept our sincere apologies once again for any inconvenience this may have caused. We value your business and are committed to ensuring your satisfaction with our products.
Thank you for your understanding and cooperation in this matter.
Warm Regards
Tarmar Wagstaff
SupaGrow Team 🌱
Terrible stuff.
Bought 8 bags of supagrow compost ,great price of four for a tenner, using 7 bags I filled a load of patio tubs and raised planters with it , after heavy rain I noticed brown staining and a horrible goo leaking from the bottom off all tubs which i have had to jet wash off and move all tubs away to prevent this disaster happening again, the product stinks like human slurry and is jet black you wouldnt want to touch it without gloves, I also set 6 runner beans in it and only 1 is growing and 6 in some other compost and they are all now like 5 inches tall.
11 maggio 2024
Non scritta su invito
Risposta di SupaGrow
Good morning Richard,
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and disappointment you have appear to have experienced with our compost product. Your feedback is invaluable to us as we continuously strive to maintain the highest standards of quality and customer satisfaction.
We take issues regarding product quality very seriously, and we would like to assure you that we are investigating this matter thoroughly. Your description of the compost's performance is concerning, and it does not align with the standards we set for our products.
To assist us in resolving this matter promptly, we kindly request that you provide us with further details regarding your purchase, such as the batch number and any relevant dates or codes on the packaging as well as any photographs that you may have. And send it along with your contact details to sales@supagrow.co.uk and one of our dedicated technical team will be in touch.
Please accept our sincere apologies once again for any inconvenience this may have caused. We value your business and are committed to ensuring your satisfaction with our products.
Thank you for your understanding and cooperation in this matter.
Warm Regards
Tarmar Wagstaff
SupaGrow Team 🌱
Bought 16 Bags and won’t use the 15 left
Bought 16 Bags of SupaGrow Organic compost from The Range. The smell is very strong more like manure and more importantly I have planted out some onion sets which were healthy in module trays but once planted with a small amount of this compost the onions have all shrivelled up and look like they are dying. Looking back I now realise why some plants didn’t do so well last year as I used this in tomatoes tubs too. Now left with 15 bags and really don’t want to take the risk of using it.
9 maggio 2024
Non scritta su invito
Risposta di SupaGrow
Good morning,
Thank you for reaching out to us regarding your recent purchase of SupaGrow Organic compost from The Range and we sincerely apologise for any inconvenience you appear to have experienced with the product.
We take quality control and customer satisfaction very seriously; An odour is normal and will dissipate over a few days however it is concerning to hear that any odour would have adverse effects on your onion growth.
To allow us to investigate this with our dedicated quality control team please can you provide photographs along with any batch numbers you have to sales@supagrow.co.uk
We apologise once again for any inconvenience caused and appreciate your understanding and cooperation in this matter.
Thank you for bringing this to our attention, and we look forward to resolving this issue to your satisfaction.
Kind Regards
Tarmar Wagstaff
SupaGrow Team 🌱
Do not buy this product
I purchased 8 bags of compost from The Range.
Terrible quality, none of my seeds have started and plants have died in this product.
When watered the compost produced a brown /black tar like substance smelling of diesel and then dried out into a solid lump.
The product states organic and peat free, if this was correct I should now have a healthy crop of seedlings to plant out and flowering plants.
I fortunately have 1/2 bag left I hope to get consumer tested.
5 aprile 2024
Non scritta su invito
Risposta di SupaGrow
Good morning.
Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and disappointment you have appear to have experienced with our compost product. Your feedback is invaluable to us as we continuously strive to maintain the highest standards of quality and customer satisfaction.
We take issues regarding product quality very seriously, and we would like to assure you that we are investigating this matter thoroughly. Your description of the compost's performance is concerning, and it does not align with the standards we set for our products.
To assist us in resolving this matter promptly, we kindly request that you provide us with further details regarding your purchase, such as the batch number and any relevant dates or codes on the packaging as well as any photographs that you may have. And send it along with your contact details to sales@supagrow.co.uk and one of our dedicated technical team will be in touch.
Please accept our sincere apologies once again for any inconvenience this may have caused. We value your business and are committed to ensuring your satisfaction with our products.
Thank you for your understanding and cooperation in this matter.
Warm Regards
Tarmar Wagstaff
SupaGrow Team 🌱
It acts as a weed killers
It’s not a compost, not even soil. You can use it instead of weed killers. It made me cry because it killed all of my plants.😭😭
Someone should take this company to the court.
8 maggio 2024
Non scritta su invito
Risposta di SupaGrow
Good morning,
Thank you for bringing your experience to our attention. We are deeply sorry to hear about the distressing outcome you appear to have encountered with our product. Ensuring the satisfaction and success of our customers is paramount to us, and we regret any inconvenience or distress caused.
We take all feedback seriously and are committed to investigating this matter thoroughly and have a dedicated team on hand to offer advice and support. So can please ask that send all information from its packaging or label. Additionally, any information regarding the application process and environmental conditions would be helpful for our investigation to sales@supagrow.co.uk
We would like to assure you that our products undergo rigorous testing and adhere to industry standards to ensure safety and effectiveness. However, we understand that individual experiences may vary, and we are dedicated to addressing any issues that arise.
In the meantime, please know that your feedback will be shared with our product development and quality assurance teams for further review and improvement.
We look forward to hearing from you.
Kind Regards
Tarmar Wagstaff
SupaGrow Team 🌱
Quality control - what's that?
I now understand why there is such a variation in people's reports of this product. I bought 4 bags for £10 from our local branch of the Range, with a view to using them as soil improvers for my clay soil. I found the first three to be very good indeed, especially given the price. The fourth one however must have been one of the batch(es) that has engendered all the negative reports on here, being twiggy, with lengths of straw etc,and giving the impression that the composting process had been finished well before it was complete. Certainly I doubt if any seed sown in it would have grown.
1 maggio 2024
Non scritta su invito
Risposta di SupaGrow
Good morning Stephen,
I hope this message finds you well.
Thank you for providing feedback on our product.
Ensuring the quality of our product is of utmost importance to us. Prior to dispatching, each product undergoes rigorous quality assessments to maintain our standards and meet the expectations of our valued customers.
We would appreciate the chance to address your concerns further and discuss this matter with you. Please feel free to reach out to us via email at sales@supagrow.co.uk, and a member of our technical team will promptly assist you.
Kind regards,
Tarmar Wagstaff
Rubbish
I bought 4 bags and wont be buying anymore, id rather spend £10 a bag on big branded compost, i dont know why but 1 bag smelt of poo (i know its compost but it should smell like soil not poo, that means its not ready yet) and my other 3 bags smell of a petrol/deisel like substance, im glad i have only used it on my 10 cabbages in pots and my what is to be carrot or beets bed because its drying really quickly even outside in the rain, all my cabbage seedlings have died, not worth throwing int canal.
To add a good point for the 2 star is that its a good consistancy and there wasnt any plastic or what ever like some reviews :(
13 aprile 2024
Non scritta su invito
Risposta di SupaGrow
Good morning Mick,
I trust this message finds you in good health.
I wanted to reach out to address the reported dissatisfaction you experienced with our SupaGrow Organic Compost. Please know that your feedback is of utmost importance to us, and we take any concerns raised very seriously.
Please be assured that any odour will dissipate over time however I want to assure you that we are fully committed to resolving this matter promptly and to your satisfaction. To this end, I invite you to contact us directly at sales@supagrow.co.uk, where I will personally oversee the investigation of your concerns.
Please accept our sincerest apologies for any inconvenience this situation may have caused you. Your feedback serves as a valuable tool as we are dedicated to ensuring your experience with SupaGrow is positive and look forward to the opportunity to better serve you in the future.
Warm regards,
Tarmar Wagstaff
What a difference
I have just purchased 8 bags of the supagrow compost from The Range, 4 for £10.00 until now I haven't had a comparison to the usual well know and recommend compost I've been using for year's, which may I add is 3 times more expensive, the Supagrow is perfect, it's wet and healthy looking, on mixing this into the flower beds I have found nothing untoward, so I haven't a clue what the other people are talking about and I've purchased 8 bags, on some reviews people mention about the smell, but what do they expect! After all this is compost, and I have found it easy to mix into my usual soil,Thank you Supagrow and I for one will not be going back to any other Brands, I hope the Range continues to stock this Brand Please
8 aprile 2024
Non scritta su invito
Risposta di SupaGrow
Morning Linda,
Just wanted to drop you a quick note to say a huge thank you for leaving us such a wonderful review!
We're absolutely thrilled that you're loving our SupaGrow products. Your feedback seriously puts a big smile on our faces!
Wishing you tons of happy gardening adventures ahead! 🌱
Kind Regards
Tarmar
Instructions on bag
Not really a review but I would like to have instructions on how soon I can plant seedlings or vegetable plugs after digging in westland farm manure.
13 marzo 2024
Non scritta su invito
Risposta di SupaGrow
Good Morning Gillian,
Thank you for your email.
Here at SupaGrow we are always happy to help our budding gardeners!
If you email our specialist team at sales@supagrow.co.uk we give you all the support you need.
Happy Gardening 💐
Tarmar
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.