Ordered fencing it was delayed because of a powder coating issue so our contractor started another job . No phone call the fencing was dumped on my synthetic grass when there was obviously a driveway.... Leggi di più
L'azienda ha risposto
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Fabulous service - click and collect - down to loading the Swing into my vehicle. Great service Mt Barker. The only downside is the lack of parking at the front of the premises..... I took a chanc... Leggi di più
L'azienda ha risposto
I purchased a garden shed on line, click and collect. When I went to collect I discovered I had made a huge mistake with the measurements . Ciel from the Mt Barker store ,was very understanding. I we... Leggi di più
Very helpful staff. Product ordered in stock quickly.
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di ferramenta
- Negozio di materiali edili
- Negozio di articoli per il rinnovamento della casa
- Negozio di mobili da esterno
- Fornitore di staccionate per il patio
- Negozio di forniture per tetti e coperture
Informazioni fornite da varie fonti esterne
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Informazioni di contatto
7 Oborn Road, 5251, Mount Barker, SA, Australia
- 1300 165 165
2,5
Scarso
5 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Poor customer service …
Ordered fencing it was delayed because of a powder coating issue so our contractor started another job . No phone call the fencing was dumped on my synthetic grass when there was obviously a driveway.when .we said we wanted it moved off the lawn we were met with you can remove it easily yourself it only weighs 69 k, bit hard when my husband is on a walking frame, poor customer service
24 maggio 2024
Non scritta su invito
Risposta di Stratco - Mount Barker
We are disappointed to hear about your unsatisfactory experience and will do our best to address the issues you've raised. Thank you for taking the time to leave your feedback.
It was all a little messy!
It was all a little messy!
I placed the order on a Sunday and was noted that the order should be available 4 hours after opening the next day. I hadn't heard anything by 3pm so I called the number given and they contact the store directly and was told the order was ready to collect. I headed straight there and the order wasn't ready so the young lady grabbed a trolley and grabbed everything off the shelves for me. That didn't take too long but was slightly annoying. What bothered me the most is she didn't check any ID or clearly confirm who I was except for me verbally agreeing what my first name was. I had all my ID and card ready to go but was never asked for it at all.
9 dicembre 2020
Risposta di Stratco - Mount Barker
Thanks Erin, your feedback is extremely valuable. The correct process is to check ID with every click and collect order, we will follow this up and ensure our staff are clear on the correct process for preparing and handing over click & collect orders. Have a great afternoon. Rob.
Fabulous service
Fabulous service - click and collect - down to loading the Swing into my vehicle. Great service Mt Barker.
The only downside is the lack of parking at the front of the premises..... I took a chance and headed around the back - but not being from the area, some signage would be great...
7 dicembre 2020
Risposta di Stratco - Mount Barker
Thank you, we appreciate you taking the time to share your experience with us.
Very helpful staff
Very helpful staff.
Product ordered in stock quickly.
3 settembre 2020
Non scritta su invito
Risposta di Stratco - Mount Barker
Thank you, we appreciate you taking the time to share your experience with us.
I purchased a garden shed on line
I purchased a garden shed on line, click and collect. When I went to collect I discovered I had made a huge mistake with the measurements . Ciel from the Mt Barker store ,was very understanding. I went home to arrange a trailer. This was proving to be difficult also. I decided to pay the $95 delivery fee. I called the Mt Barker store and asked Ciel to arrange. She advised that she will discuss with her manager and took my details. Ciel called back and to my delight had booked a courier which saved me approx $40 . My garden shed has been delivered. The customer service provided by Ciel was outstanding. Please pass this compliment on to her , regards Francine
4 maggio 2020
Non scritta su invito
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