Mandy did a fantastic job with the delivery from Stratco Epping . Mandy was very professional, patient friendly and helpful during the entire delivery process. It was a busy road with lot of traffic b... Leggi di più
L'azienda ha risposto
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Big shout out to Scott & Michelle from Stratco Epping they went above and beyond to ensure that I had the right stone top for my outdoor crossray double fridge after the wrong was ordered Michelle del... Leggi di più
L'azienda ha risposto
I had a delivery this morning by a gentleman named MADY. He was very polite and explained what he was delivering and was very happy to leave the items where I suggested. Great customer service.
L'azienda ha risposto
I placed an order of $2800 for creme patio sheeting. I had to to wait 10days for my order. When collected the order it was incorrect grey and creme. Cost us more money and inconvenience to paint over... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di ferramenta
- anche in
- Fornitore di staccionate per il patio
- Negozio di articoli per il rinnovamento della casa
- Negozio di forniture per tetti e coperture
- Negozio di materiali edili
- Negozio di mobili da esterno
Informazioni fornite da varie fonti esterne
With over 70 years experience in the building and home renovation markets Stratco has become one of the largest producers and marketers of quality building and home improvement products in Australia and is actively pursuing a place on the world stage. Stratco now has state of the art manufacturing facilities in all mainland states of Australia along with a network of home improvement stores throughout the country.
Informazioni di contatto
4,3
Eccellente
3K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Mandy the driver done a unreal job…
Mandy the driver done a unreal job getting into a tight backyard and very friendly
29 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thanks so much for your fantastic review! We're glad our driver did a great job. We really appreciate your support! 😊
Risposta di Stratco
Thank you so much for your lovely review! It was a pleasure helping you. We really appreciate your kind words and support! 😊
I had a delivery this morning by a…
I had a delivery this morning by a gentleman named MADY. He was very polite and explained what he was delivering and was very happy to leave the items where I suggested. Great customer service.
28 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for your lovely feedback! We’re delighted to hear that MADY provided such polite, friendly, and helpful service during your delivery.
Mandy delivered on time good job
Mandy delivered on time good job
27 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you so much for your lovely review! It was a pleasure helping you. We really appreciate your kind words and support
Mandy
Mandy, very professional, done job very well, attention to detail.
27 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for your wonderful feedback! We’re delighted to hear that Mandy was professional, thorough, and attentive to detail. We really appreciate you taking the time to share your experience!
Risposta di Stratco
Thank you so much for your kind words! We’re thrilled to hear that Mandy did a great job.
Steve did an amazing job delivering my…
Steve did an amazing job delivering my shed, called ro let me know he was not far away and dropped it off to the exact spot l wanted it.
22 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for the great review! We're so pleased to hear Steve did an amazing job and kept you informed throughout the delivery. We appreciate your support.
Risposta di Stratco
Thank you for your feedback! We're glad to hear your delivery went smoothly and everything was as expected. We appreciate your support and hope to serve you again soon!
Mandy did a fantastic job delivering a heavy order from Stratco Epping.
Mandy did a fantastic job with the delivery from Stratco Epping . Mandy was very professional, patient friendly and helpful during the entire delivery process. It was a busy road with lot of traffic but Mandy worked with safety ensuring that the heavy order is delivered without any damage.Mandys services are highly appreciated and recommend. Well done Mandy. Thank you.
21 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for your wonderful feedback! We’re so pleased to hear that Mandy provided such professional, friendly and helpful service during your delivery.
Mandy is good her mean her tower her…
Mandy is good her mean her tower her nice job very hard job do properly Mandy
21 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for your wonderful feedback! We’re so pleased to hear that Mandy provided such professional service
Above & Beyond
Big shout out to Scott & Michelle from Stratco Epping they went above and beyond to ensure that I had the right stone top for my outdoor crossray double fridge after the wrong was ordered Michelle delivered it personally,Scott did a follow up call to ensure the fit was perfect. many thanks
16 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you so much for your wonderful feedback! We’re delighted to hear that Scott and Michelle went above and beyond to ensure you had the right stone top for your outdoor Crossray double fridge. Providing excellent customer service and ensuring everything is just right for our customers is what we strive for. Thanks again for choosing Stratco Epping! 😊
Risposta di Stratco
Thank you for your lovely feedback! We appreciate your support and look forward to assisting you again!
Risposta di Stratco
Thank you for your lovely feedback! We’re glad to hear Mandy was helpful and efficient. We appreciate your support and look forward to assisting you again!
All happy with Mandy.
9 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for your feedback! We're glad to hear you're happy with Mandy's service. We appreciate your support and look forward to assisting you again!
Paula is fantastic!
Paula is always fantastic and super helpful! Always goes the extra mile to help every time I have been there! She is 10/10 in her customer service and is extremely friendly!
3 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you so much for your wonderful feedback! We're thrilled to hear that Paula consistently goes above and beyond to provide outstanding customer service. We truly appreciate your support and look forward to seeing you again soon!
Mandy was excellent
Mandy was excellent. Came on time and unloaded in the right spot.
9 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for your great feedback! We're glad to hear Mandy provided excellent service, arrived on time, and ensured everything was unloaded in the right spot. We appreciate your support and look forward to assisting you again!
Perfect and on time
Perfect and on time. Mandy did a very good job.
7 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for your wonderful feedback! We’re so pleased to hear everything was perfect and on time, and that Mandy did such a great job.
I placed an order of $2800 for creme…
I placed an order of $2800 for creme patio sheeting. I had to to wait 10days for my order. When collected the order it was incorrect grey and creme. Cost us more money and inconvenience to paint over 40 sheets creme. Also when collecting the sheeting the forklift driver dropped the pallet next to my trailer and drove of. We had to load over 40 sheets by hand. Very poor management with the order being incorrect and very bad service having forklift driver not load onto my trailer. Will never recommend stratco or go there again. Bad service all round.
1 ottobre 2026
Non scritta su invito
Risposta di Stratco
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand your frustration with the delays, product concerns and collection process. We appreciate you bringing these matters to our attention and will pass your feedback on to the relevant team for review. Can you please email your contact details to contact@stratco.com.au
In reference to your sales assistant …
In reference to your sales assistant at Hervey bay Janna Nevins, we found Janna to be very helpful with our purchase, she went out of her way to assist us to achieve the desired product for our needs,we could not her service and attitude in any way. She was a pleasure to deal with.kind regards Errol Johnson ref # 88643082
24 settembre 2026
Non scritta su invito
Risposta di Stratco
Thank you so much for taking the time to share your wonderful feedback about Janna. We’re delighted to hear that Janna went above and beyond to assist you and help you find the right product for your needs. It’s fantastic to hear that her service and attitude made your experience such a positive one. Thank you again for choosing Stratco, and we hope you enjoy your new purchase!
I'd give zero stars if I could
If you want to finish your Shed project, go elsewhere. Once the have your payment, you are no longer a priority.
Stratco supplied plans that did not match the approved door opening, which forced us to redesign the opening and incur the cost of amending the council permit. This also resulted in our builder having to stop work twice. On top of this, parts were missing from the original order, the required flashings were not supplied, and the replacement door arrived damaged. Since raising the damaged door for replacement, the delivery has also been delayed. We were provided with a delivery date, which has now passed, and the replacement door still has not arrived.
Nothing progressed unless we chased it, and the Area Manager callback we were promised never came. Every extra cost from their mistakes has landed on us, with no accountability and no compensation offered.
Do not buy from Stratco if you want finished project on time with no extra costs.
1 settembre 2026
Non scritta su invito
Risposta di Stratco
We’re sorry to hear about your experience and understand how frustrating it would be to have delays and issues arise throughout your shed project.
We’re particularly concerned to hear about the issues with the plans, missing components, damaged replacement door and the delays with delivery. We also understand how frustrating it would have been to have your builder’s work impacted and to feel that you needed to continually follow up for updates.
We’d like the opportunity to look into the details of your order and understand what has occurred with the delivery and outstanding items. If you could please send us your order details and contact information to contact@stratco.com.au, we can pass this through to the relevant team for further review.
Thank you for bringing your experience to our attention.
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