I’m disappointed with the service so far. I have been waiting a long time for a response and no one has contacted me to resolve the issue. The lack of communication is very frustrating. I hope the com... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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REFLEXOLOGY Level 4 course. Hi, for anyone relaxed about studying from home, and planning on earning a bob, and fairly laid back, its a good choice. Alison Brown must be great in person too because... Leggi di più
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I have just completed the Chinese Medical Theory Level 5 course with Stonebridge. As there was no deadline on the course, it went well with my time schedule. The learning materials were clear and the... Leggi di più
After nervously submitting my first assignment for my Pharmacology - Introduction Level 2 course i expected a bit of a wait to hear back ...i was wrong! my nerves and anxiousness were dissolved in an... Leggi di più
Dettagli dell'azienda
Informazioni su Stonebridge Associated Colleges
Scritti dall'azienda
About Stonebridge Associated Colleges
Informazioni di contatto
Wilson House, Lorne Park Road, , BH1 1JN, Bournemouth, Regno Unito
- +44 (0) 1288 356300
- info@stonebridge.uk.com
- www.stonebridge.uk.com
4,0
Molto buono
4940 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Worst collage ever
Worst collage ever , if you ever have a problem they would just fob you off and lie to you whatever you want to hear. I been told I going to be called back never happened. I asked them to changed my name 5 times , they are so incapable. They will lie to you would receive your certificate in 12 -16 week which took them over 6 months. So don't believe anything. Also no workplace As Ta accept there " proof " of qualification ( so be aware before you try to get to work. They cost me 2500 grand minus because they are incompetent
3 gennaio 2024
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Risposta di Stonebridge Associated Colleges
Good evening Márti Kovács
We would love the opportunity to investigate your issue further, however, we have requested some further information from you, as we are unable to pinpoint one student account this refers to from just the name 'Márti Kovács' on this review alone.
Being unable to identify you from the details in your review means we can't contact you directly, or take action, so please respond with details to help us identify you.
Please contact us directly on customer.services@stonebridge.uk.com to provide us with further information, we can then investigate this matter.
Kind regards
Customer Support Team
Great courses for work-based learners
These are very detailed courses that help improve practice and advance in your career. Flexible and great feedback from tutors too. I cannot wait for my certificate of completion now! Highly recommend! Thank you, Stonebridge!
9 febbraio 2024
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Risposta di Stonebridge Associated Colleges
Good evening Narcisa Luca
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I am really enjoying my course
I am really enjoying my course and it allows me to go at my own pace and staff have be understanding and supportive of my needs when completing the course.
6 febbraio 2024
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Risposta di Stonebridge Associated Colleges
Good evening M.D
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
If I could rate this company 0 I would
If I could rate this company 0 I would. Absolutely appauling service! They are happy to take your money but can't provide the service. Been trying to book my practical training for a year. I am now having to take legal advice against the company as you get the same reply every 5 days from the complaints department that they are investigating the matter and will send an update in 5 days. Over a month later I have no had a single update.
DO NOT WASTE YOUR TIME OR MONEY!!!!
5 febbraio 2024
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Promp Request Review
I requested a short term extension for one of the units in my course and the Access to HE Course coordinator promptly reviewed my request and approved the short extension.
31 gennaio 2024
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Risposta di Stonebridge Associated Colleges
Good morning
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Security Management Advanced
I enrolled in the Security Management Advanced Course in December and have had a good time learning so far. The feedback given from Jill Edwards, has been very encouraging and drives you onward to get the assignments done.
29 gennaio 2024
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Risposta di Stonebridge Associated Colleges
Good afternoon Jonathan Vorster
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill- she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Receiving your funding is the main aim of this place
I've been paying a student loan for the last few years for a course I wasn't allowed to complete. I only had 2 weeks of a practical element remaining but due to family commitments and the fact the training was 200 miles from home I couldnt attend at that time. The college basically disregarded my situation and threw me off the course.
When I questioned The Student Loan Company as to why I'm being made to pay for the full course the college wouldn't let me complete I was told to take it up with the college. I then received a call from the college and was torn a strip off and was basically told its your own fault.
Taking your money is the main focus of this establishment and not your education.
Stonebridge has asked for my details to look into this even though this has already been done hence my review. No further reply from them.
1 marzo 2023
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Risposta di Stonebridge Associated Colleges
Good evening Shellbie
We would love the opportunity to investigate your issue further, however, we have requested some further information from you, as we are unable to pinpoint one student account this refers to from just the name 'Shellbie' on this review alone.
Being unable to identify you from the details in your review means we can't contact you directly, or take action, so please respond with details to help us identify you.
Please contact us directly on customer.services@stonebridge.uk.com to provide us with further information, we can then investigate this matter.
Kind regards
Customer Support Team
An employer
As an employer trying to get a member of staff qualified via Learn direct/Stonebridge has been a terrible experience. Work has not been marked on time, delays after delays no support visits, not able to actually talk to anyone to find out why it has taken so long to get the work signed off. Work gets returned for stupid reasons to be resubmitted with no changes and accepted. there is no consistency and I would never use this company again.
25 gennaio 2024
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Risposta di Stonebridge Associated Colleges
Good afternoon Donna
We were disappointed to read this feedback and would love the opportunity to look at your feedback further, however, we have requested some further information from you, as we are unable to pinpoint one student account this refers to from just the name 'Donna Thresher' on this review alone - this will be because the review is not about your own account.
Being unable to identify you from the details provided means we can't contact you directly, or take any action, in response to this review, so please respond with details to help us identify you.
Please contact us directly on customer.services@stonebridge.uk.com to provide us with further information, we can then investigate this matter.
Kind regards
Customer Support Team
special thanks to my tutor Jil Edwards
The skills I acquired during my time studying at Stnebridge Colleges have become invaluable tools in my carrer The knowledge I gained and the skills I honed have opened doors and equipped me to face new challenges with confidence.
But beyond the academics, what truly made stonebridge Colleges exceptional was the dedicated tutor Jill Edwards who suported and provided me with the guidance and encouragement I needed to truly flourish.
15 gennaio 2024
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Risposta di Stonebridge Associated Colleges
Good afternoon dario ninkovic
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Another very fast turnaround for…
Another very fast turnaround for marking my assignment from Hilary Clark, thank you! This really helps me to stay motivated.
8 gennaio 2024
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Risposta di Stonebridge Associated Colleges
Good afternoon Catherine
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Hilary - she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Farin's guidance on my assignments has…
Farin's guidance on my assignments has been key in deepening my understanding of the topics. Her clear and thoughtful feedback helped me grasp complex concepts more effectively. Truly grateful for her invaluable assistance
21 dicembre 2023
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Risposta di Stonebridge Associated Colleges
Good evening Halla
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Farin.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help
Kind Regards,
The Student Journey Team
Avoid TA course.
I worked so hard to complete my level 3 Diploma TA course. They passed all my assessments, said I had completed the course, enabled me to download the certificate and now 6 months later are telling me I have not completed my course! They say I need to find work already uploaded (this is over 100 questions to find relevant work). They have added extra work to be completed that was not mentioned in my course at the time of doing it. They are saying the certificate sent is not the official one.
15 dicembre 2023
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security management course
Enjoyed the relevance of the security management advanced course, the questions were relevant to the job, Jill Edwards was always quick at responding to queries and marking each assignment.
18 dicembre 2023
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Risposta di Stonebridge Associated Colleges
Good afternoon Ms Walker
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Jill- she will be so pleased :)
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I’m enjoying my course at the moment
I’m enjoying my course at the moment. The tutors are a massive help too. Including the study materials which guide you through your course.
15 settembre 2023
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Risposta di Stonebridge Associated Colleges
Good Morning Tilly,
Thank you for taking the time to leave us a review. We're so happy to hear that you're enjoying your time on your course with us and feel supported by our tutors. We hope you enjoy the rest of your course and let us know if we can help at all during your time studying.
Warmest Regards
The Customer Journey Team
Complete waste of money and time
Complete waste of money and time, completed my 1st assignment to then find out I was unable to submit it spent 5 days trying to get support to have the issue solved with no luck, numerous telephone calls messages after messages no help, tutor is just ignorant does bother to even reply!! It's a lot of money just to be ignored, go else where people because Stonebridge are a waste of time try Learning curve instead.
22 novembre 2023
Non scritta su invito
Risposta di Stonebridge Associated Colleges
Good evening MN
We would love the opportunity to investigate your issue further, however, we have requested some further information from you, as we are unable to pinpoint one student account this refers to from just the name 'MN' on this review alone.
Being unable to identify you from the details in your review means we can't contact you directly, or take action, so please respond with details to help us identify you.
Please contact us directly on customer.services@stonebridge.uk.com to provide us with further information, we can then investigate this matter.
Kind regards
Customer Support Team
Excellent prompt response from Andrew Stean
Excellent prompt response
23 novembre 2023
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Risposta di Stonebridge Associated Colleges
Good morning Mr M Ogundana,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to Andrew.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
A really enjoyable course.
Really enjoyed my course, Drug, solvent & Alcohol Abuse Counselling Level 4, which I have just completed successfully.
I have been very pleased with the support and feedback that I have received from the college and especially my tutor, Hilary Clark.
My assignments were all marked in a timely fashion and the level of feedback was supportive and encouraging.
I would recommend Stonebridge College.
20 novembre 2023
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Risposta di Stonebridge Associated Colleges
Good evening Wayne
Thank you for taking the time to leave us a review! We are pleased that you are happy with the tutorial support you have received. We will ensure your kind words are passed back to Hilary - she will be so pleased.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
I am happy with my enrollment to study…
I am happy with my enrollment to study with learndirect as an adult.I am learning many new topics and also making research to support my work.
Indeed, it's a great so far.
16 novembre 2023
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Risposta di Stonebridge Associated Colleges
Good afternoon Obiageli Ezeobika,
Thank you for taking the time to leave us a review! We are pleased that you are happy with the service you have received. We will ensure your kind words are passed back to the teams.
Please do not hesitate to reach out should you need anything in the further, we are always happy to help.
Kind Regards,
The Customer Journey Team
Find it hard to contact tutors direct
Find it hard to contact tutors direct. Emails seem going to go to multiple people, being spoken to like a 5 year old when that happens. It is taking too long for tutors to get back with feedback and the same with work being moderated. Due to this it doesnt feel like I can study at my pace which was the whole point of the course.
8 novembre 2023
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Risposta di Stonebridge Associated Colleges
Good afternoon Jana,
We we disappointed to read this feedback and can assure you that this is not the usual experience for students - our records indicate that you are already in contact with the appropriate faculty fo your course, so please continue to correspond with them, we are certain they can assist.
Kind regards
Customer Support Team
Having completed a course in 2020 and…
Having completed a course in 2020 and paid in full via installments the beginning of 2021, today November 2023 I am still awaiting my certificate. Numerous communication emails sent the usual response but still no certificate I would avoid at all costs, just trying to find if they are regulated so I can perhaps report and claim a refund
6 novembre 2023
Non scritta su invito
Risposta di Stonebridge Associated Colleges
Good afternoon Sheila,
We were disappointed to read this feedback, and we can assure you that this is not the usual experience of our students. We have requested a member of the certification team to contact you directly - please expect contact from them shortly, they will arrange a re-send of this certification.
Kind regards
Customer Support Team
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