DO NOT BUY ANYTHING FROM THIS COMPANY. If it were possible to give no stars, that would more accurate. Customer service is non existent. Their products are way overpriced. Unable to return items due t... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I bought two baskets for my cats, and to my surprise, they love them! They are attractive, well made, and apparently comfortable! 😅 I recently discovered that my Mom also bought one for her cat, too,... Leggi di più
L'azienda ha risposto
Our 14 year old cat Molly has been finding it harder to get up on her favorite chairs so we tried a synthetic bed on the floor but she had no interest. We saw the Stimulicat basket and decided to try... Leggi di più
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Once I found the right place to put the Instinct basket (my bed) my cat climbed right into it and spends a majority of her time there at night and during the day! It has also become her favorite scr... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Welcome to Stimulicat, where enrichment, calm, and connection come together to create a better life for indoor cats. We started with one simple belief: indoor cats deserve more than boredom and inactivity. Our goal is to support their natural instincts, helping them stay mentally stimulated, active, and happy at home.
Informazioni di contatto
Paesi Bassi
- www.stimulicat.com
4,2
Molto buono
158 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Shotty construction
The basket might be well made, but they do not stand up like shown, they are small, even my 6 month old cat doesn't fit. I'm so DISSAPPOINTED.
8 marzo 2026
Non scritta su invito
Risposta di Stimulicat
We’re sorry to hear that the basket did not meet your expectations and understand how disappointing this must feel, especially when it didn’t match what you had in mind.
We recognize your concerns regarding the size and structure, and we appreciate you bringing this to our attention. This is not the experience we want for our customers, and your feedback will be taken into consideration as we continue to review our product presentation and details.
We were able to locate your order and assist you with the return process so that a full refund can be issued once it is completed.
Thank you for sharing your experience.
Stimulicat
Customer Service
My three cats love this bed
My three cats love this bed. I bought two of the larger size intially (cats are all over 12 lbs - up to 18), and now need at least one more. When I had a problem with their website (checking out) they responded to email via email in a day with helpful information and very friendly attitude.
24 marzo 2026
Non scritta su invito
Risposta di Stimulicat
Thank you so much for your wonderful review! 💚 We’re thrilled to hear that all three of your cats are enjoying their beds 😸
We’re also glad that our team could assist you quickly and provide helpful information with a friendly attitude. It’s great to know that our products and support are making a positive difference for both you and your cats.
Thanks again for choosing Stimulicat and for sharing your experience!
Stimulicat
Customer Service 💚
I ordered 2 of these for a friend
I ordered 2 of these for a friend, who lives in an apartment complex where theft is rampant. They took a while (red flag) to be delivered. In the meantime, my friend lost her job. I wanted to cancel the order and return them. The pkg was unopened. I sent an email. Heard NOTHING. Delivered VIA EWR FROM CHINA, yet they falsely advertised that the rope was imported into the U.S. I heard nothing on how to return. This is a scam. I don't want them! I don't have cats! Reported to the FTC. Never order anything from IG, people. I must now contact my credit card.
24 febbraio 2026
Non scritta su invito
Risposta di Stimulicat
We’re very sorry to hear that this order caused frustration, especially with the delivery delay and the circumstances surrounding it.
We never intend to mislead our customers, and we understand your concerns about shipping and product description. Your feedback is being taken seriously and will help us improve how we communicate and handle orders moving forward.
Thank you for bringing this to our attention.
Stimulicat
Customer Service
"Malicious Softwear" ???
I am giving it one star because I found them on Facebook on my smart phone, and looked them up on my computer. The response was "Malicious Software" which prevented going to their site. That's disappointing, because I have a cat who won't use anything conventional for sharpening her nails.
12 marzo 2026
Non scritta su invito
Risposta di Stimulicat
We’re sorry to hear about the trouble you experienced when trying to visit our website. We want to assure you that our online store is safe and secure, and there is no malicious software associated with it.
We understand how frustrating it can be to encounter such a message, especially when you were hoping to find a solution for your cat. If you’d like, you can safely visit our store here: https://www.stimulicat.com/
We hope you’ll consider giving us another try.
Thank you for bringing this to our attention.
Stimulicat
Customer Service
Wonderful customer service
Wonderful customer service, and a very well made product my Newport really likes it
6 marzo 2026
Non scritta su invito
Risposta di Stimulicat
Thank you so much for your kind words! 💚 We’re delighted to hear that Newport is enjoying their new product 😸
We’re also glad that our customer service could provide a positive experience. It means a lot to us to know that both our products and support are making our customers and their cats happy.
Thanks again for choosing Stimulicat and sharing your experience!
Stimulicat
Customer Service 💚
The stimulus basket
This company produced a product that was all that it was said to be. My cats love it.! The smallest one which I purchased was large enough for two cats to sleep in! The customer service aspect of the company was wonderful. I had all my questions answered promptly and politely.
My cats are still fussing about who's going to sleep in the basket. It is never empty. The construction of the basket is excellent and I look forward to a long time using it. I'm very sorry that the company is not producing anymore of them.
6 marzo 2026
Non scritta su invito
Risposta di Stimulicat
Thank you so much for your wonderful review! 💚 We’re thrilled to hear that your cats are enjoying the basket so much and that it’s become a favorite spot for them to share 😸
We’re also glad that our customer service could assist you promptly and politely. It’s great to know that the construction is holding up well and that the basket is bringing long-lasting enjoyment.
We appreciate you taking the time to share your experience and for supporting Stimulicat!
Stimulicat
Customer Service 💚
Product description right on
Product description right on. Order status communication very good. Overall a very nice experience dealing with this company.
My 2 cats immediately jumped into their baskets the minute I opened the shipment and slept for hours.
Definitely a good investment for my fur babies.
5 marzo 2026
Non scritta su invito
Risposta di Stimulicat
Thank you so much for your kind review! 💚 We’re delighted to hear that your cats jumped right into their new baskets and enjoyed them so much 😸
We’re also glad that the order and communication process met your expectations. It means a lot to know that our products are bringing comfort and joy to your fur babies.
Thanks again for choosing Stimulicat and for sharing your experience!
Stimulicat
Customer Service 💚
This company is fraudulent
This is actually zero stars. I ordered one instinct basket from Stimulicat. Two hours after placing my order, I received an email stating that my order was updated, and they added a second basket. I contacted customer service stating that I did not authorize a second basket, and they replied stating that it was too late to cancel, as the order has already been processed and shipped. I replied and told them to remove the charge for the second basket at once and to send me a prepaid return label, if they would like the second basket returned. They said I would be responsible for the return charges and would only receive a credit after they received the item back and it was inspected. After a few more emails back and forth with a customer service rep named "Megan", who kept replying with the same statement, informing me it was too late to cancel, I started to realize that "Megan" is most likely a robot. I then, contacted my credit card company and filed a fraud report against them and canceled my credit card. BTW, I should have checked Amazon or Walmart for the item because they sell it for one third the price as the company! I haven't received the order yet, but I'm sorry to have gotten involved with this dishonest company!
18 febbraio 2026
Non scritta su invito
Risposta di Stimulicat
We’re very sorry to hear about your experience and understand how concerning this situation must have felt, especially regarding the unexpected change to your order and the difficulty you encountered when trying to resolve it.
We recognize how frustrating it is to feel that an order was modified without your authorization and not be able to cancel it in time. We also understand your concerns about the return conditions and the communication you received, as this is not the level of clarity and support we aim to provide.
Please know that your feedback is being taken seriously. We will be reviewing this case internally to better understand what may have happened and to ensure that our processes and communication are as clear and reliable as possible moving forward.
Thank you for bringing this to our attention. Your feedback is important and helps us improve the experience we provide to our customers.
Stimulicat
Customer Service
Its more than cute to look at.
These guys delivered exactly what they advertised and what i wanted for my cat.. my beautiful old (13yo) rescue has fallen in love with her new possession, its her bed, her scratching and her toy..
Its so cool and makes me smile when every morning I get up and find it in another place on the floor, so cute..
20 febbraio 2026
Non scritta su invito
Risposta di Stimulicat
Thank you so much for your lovely review! 💚 We’re thrilled to hear that your 13-year-old rescue is enjoying her new bed, scratching area, and toy. It’s wonderful to know she’s found a special spot to call her own and that it brings a smile to your mornings 😸
We really appreciate you taking the time to share your experience and for choosing Stimulicat. Knowing our products make cats happy, and their humans smile, means the world to us.
Stimulicat
Customer Service 💚
Don’t buy from this company!
I purchased 2 harnesses for my cats. They took almost 3 weeks to arrive but that would have been fine if they looked like what I ordered. Instead of one D ring to clip the leash on they each had 4 D rings adding weight and noise. I asked them why and Stimulicat staff said the extra D rings were to add doodads to the harness. Really? What cat wants that? I had ordered the harnesses thinking they were simple and sleek.
Now, even though the photo on the web site looks nothing like what they sent me, they are requiring me to pay for return shipping to the Netherlands! Not even a US address. And the chew sticks they offered as a gift have received zero attention from my cat. Don’t waste you money and time on this company.
Personally I think their manufacturer made a mistake and they are trying to pawn it off as a design improvement instead of honestly treating their customers fairly. I will never do business with them again.
13 febbraio 2026
Non scritta su invito
Risposta di Stimulicat
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how disappointing it must have been to receive harnesses that did not match your expectations, especially after waiting for delivery.
We also recognize your concerns regarding the design differences and the explanation provided, as well as the frustration with the return process and associated shipping requirements. This is not the kind of experience we want our customers to have, and we understand how this situation has impacted your overall impression of our brand.
Please know that your feedback is being taken seriously. We will be reviewing the concerns you’ve raised, particularly around product presentation and return handling, to better understand where improvements are needed.
Thank you again for bringing this to our attention. Your feedback is valuable and helps us work toward a better customer experience.
Stimulicat
Customer Service
Cats Love the Baskets
We have the small and the large of the cat baskets and the cats love them both. Curiously, we often find our smallest cat in the large and our biggest in the small baskets. Regardless, they are almost constantly in use, esp. at bedtime.
One star off because after 3rd or 4th washing, the coils on our large baskets have started to separate in places. Easy to mend but a bit of a pain. (Smaller baskets have stayed intact.)
4 gennaio 2026
Non scritta su invito
Risposta di Stimulicat
Thank you so much for sharing your experience! We’re thrilled to hear that your cats are enjoying both the small and large baskets. It sounds like they’ve already found their favorite spots 😸💚
Regarding the coils on the large basket, we recommend handwashing and air drying only because these baskets are handwoven. Machine washing can sometimes cause the coils to separate. We really appreciate your feedback and will keep it in mind as we continue to improve our products.
Thanks again for choosing Stimulicat and for taking the time to leave such a thoughtful review!
Stimulicat
Customer Service 💚
Scam
As the purge review stated, this company is misleading that it ships and is based in China. The address on the website is indeed Delaware. I received the harness as a gift and it also did not fit. Everything the other review said is true.. you have to immediately notify customer service of the return, and only then do they give you the return address in China. They also give you crazy specific instructions for the return....I had to send a picture of my addressed return package and I had to send the tracking information. If you don't, no refund. The shipping was 28.00. I shipped it on Aug 29th. It made it to Chinese customs sept 12. Where it sat. For over 3 months. I was in constant communication with their customer service team who politely told me they were going to do nothing. I told them I followed all their rules and this was ridiculous that it has taken so long. Any other credible company would have refunded the purchase by now. They refused. It is now dec 27th and the package is still not to them, and still no refund. This company is a total scam and you should stay away.
29 agosto 2025
Non scritta su invito
Risposta di Stimulicat
We’re truly sorry to hear about your experience and understand how upsetting this situation must have been, especially given the length of time involved and the challenges you faced during the return process.
We recognize how frustrating it is to follow the required return steps and still encounter delays beyond your control, particularly with international shipping and customs. We also understand your concerns regarding the return requirements and the time it has taken for your package to reach its destination.
Please know that this is not the experience we want for our customers. Your feedback is being taken seriously, and we will be reviewing both our return procedures and communication to identify where improvements can be made.
We appreciate you bringing this to our attention and sharing your experience. Feedback like yours is important in helping us work toward a better and more transparent process.
Stimulicat
Customer Service
Do Not Buy From Stimulicat - False Advertisement!
1. My order took more than TWO WEEKS (!) from the time of order to the time of delivery, with wonky and unreliable tracking information (honestly, I thought my order had gotten lost or mis-delivered). There was nothing communicated on the website nor with my order placement that informed me I should expect such a significant delay. When I notified the company of this, they provided no explanation or compensation.
2. Contrary to what the website explicitly advertises - that their pet harnesses are “adjustable to fit every cat perfectly” - in fact they are NOT AT ALL ADJUSTABLE (!), which was confirmed to me in an email from customer service … WTF?!? Does that not defeat the whole point of an effective pet harness: to fit the cat securely to prevent escape?!? THIS IS EXPLICITLY FALSE ADVERTISING!!!
3. Because the pet harness couldn’t be adjusted to securely fit my cat, I couldn’t use it and wanted to return it … only to learn after going through the return process (that mind you must be completed within 30 days of purchase, which meant within about 10 days of me actually finally receiving it!) that THE CUSTOMER HAS TO PAY FOR RETURN SHIPPING TO GUANGDONG, CHINA!!! While the return & refund policy stating that the customer is responsible for the cost of return shipping is buried on their website, nowhere do they indicate that they ship directly from/to China (the return address is provided via email once a return request is processed). In fact, the company address listed on the website is located in the U.S. (Delaware), so it’s very misleading! I spent WAY TOO MUCH on a pet harness THAT I CAN’T EVEN USE (!) - $37.95 - AND CAN’T GET REFUNDED because the cost to return ship it exceeds the cost of the item.
4. The ONLY reason why I gave Stimulicat even one star is because their customer service did respond sufficiently to my inquiries via email. Otherwise, they get ZERO stars.
8 settembre 2025
Non scritta su invito
Risposta di Stimulicat
We’re very sorry to hear about your experience and appreciate you taking the time to share such detailed feedback. We understand how frustrating it must have been to deal with unexpected delivery delays, unclear tracking updates, and challenges with the product fit and return process.
Please know that this is not the experience we aim to provide. We regret that the delivery timeline and communication did not meet your expectations, and we understand your concerns regarding the product description and return conditions. Your feedback regarding these points is being taken seriously, as it helps us identify where we need to improve both our communication and overall customer experience.
We also recognize how disappointing it is to receive an item that does not meet your needs, especially when the return process feels difficult or impractical. Our team will be reviewing these concerns internally to better understand what happened and how we can improve moving forward.
Thank you again for bringing this to our attention. Your feedback is genuinely valued and will help us continue working toward a better experience for all our customers.
Stimulicat
Customer Service
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