STC Recensioni 39

Stc service is very bad and the people they talk very rude with the costumer and the guy name ATUL he stay in mega mart I activate the sim from him if I need any help he never so interest to help and very bad

I ordered a pair of bifocals for my purse on or around 1/9/25. The order went thru without telling me they were out of stock. A few days later I was emailed that they had given me a refund. They gave no explanation!!! I enquired and was told that their system did not show it was out of stock, but they were. I just received my credit card bill today with NO REFUND on it, just the charge. They had time to credit it, they certainly got it ON my credit card fast enough. No place to message them on Facebook or website. I think this is a scam and am going to contact BBB. I did contact site, but I doubt I will hear back and I don't have the order number anymore. I keep getting emails to them that are not deliverable. Sharon Cipkowski, 15 Kings Mills Rd. Gansevoort, NY 12831.

This sim is worst sim card. This is not affordable to an middle class employee this is not good for middle class people. I suggest everyone don't buy .

We usually go to Saar Mall when we have any problems with our STC phone lines we have had the pleasure to deal with Yousif Ali Yaqoob.
He is always very helpful and goes above and beyond to help us resolve our issues
He has a very kind attitude and always does his job with a smile.
He should get some kind of recognition for being a wonderful employee.

We went to the Takhasusi branch over a period of 3 days to switch from a tourist SIM to a resident SIM and each time they said the “network was down”. Their agents seem tired and uninterested. I don’t believe their systems were down as we tried a 2nd STC shop a few minutes later near Tala Mall and we were served with excellent customer service from Thamer in the STC shop in Riyadh

I visit KSA once a year in December. First time in December 2021, I purchased an STC KSA SIM card and was told I need to make a call once a year to keep the number. This worked until December 2023. This year, my SIM card was recycled and the number was sold to a stranger who took over my WhatsApp!! Their Customer Service is always not telling the truth and keep closing the tickets.

The worst experience I ve ever met 4 days complete network shutdown without any action and after fixing problem came again

Do not sign anything over to this useless unprofessional company , they will promise you the world and deliver 0. Never call when they say they will and do nothing

Please refund order number 16484836.

STC agent took my money and did not process my refund (He could not register the SIM due to system issues).

Stay away from them, their home internet services are horrible . They charge you a fortune for something that does not work

I am currently abroad and just disappointed by the way STC provides customer support. I have to activate my roaming and neither can I login nor am I able to reach them through phone. Their website throws errors, their e-mail support replies with a generic message and the phone line offers English support but it stays in Arabic! The only thing I'd appreciate is that their connection is usually very stable, no matter where you are in KSA.

Appears to me like the typical issues a big companies like STC have

I am Noah Ahmed, Account Manager in My company to coordinate with Zain Sudan,I have STC prepaid service, Yesterday there was SAWA service actived automatically for me, even it is good it will safe money for me, which is not good is that I have told the guy who initiate the service for me, I don't want any service, when I need I will activite it by Myself, so really I am not happy by this action and it give me bad Impression about STC as I knew it is leading tele communication in KSA. at the end thanks to give me this chance to explain my notice.
My STC no 053 413 2533

Very bad experience, very very bad.
20 GB not working FaceTime, Imo ex....
I lose my money, I advise you no 1 is Mobily.
My Makkah friend told me buy Mobily is no 1.
STC was not helping ,very bad call and internet, we went in madinah main office, not helping. If I write millions time that not enough, very bad experience. Me and my wife lost money.

Poor network, does not give you the full minutes it advertises, i would never take stc again.
Also the sim didnt work in my wifes phone and they refused a refund, so robbed us!
The lazy worker outside Makkah haram was extremely rude and ignorant.

I went for Umrah and asked for 1 sim card. I found out later the STC employee created 2 Sim cards under my name and fingerprint. I heard from another operator that the second sim will most likely be used for Fraud.

Unfortunately, I canceled a service, and the fees for this service appear in my bill, the next bill, and the long wait with technical support reaches 20 minutes, and he cannot reach the financial department or transfer my complaint to them, then the fees were deducted and they left the tax for these fees, unfortunately my experience is always bad with this company

Worse worse worse worse worse worse service...... NEVER BUY THIS pathetic SIM OR ANY OTHER SERVICE IF you ARE COMING to PERFORM UMRAH OR HAJJ.
I can't imagine any bad service like this. They treat you like trash after charging huge amount for packages that will never work.
If you want peace of mind please NEVER fall in their trap.
I am here from last 5 days visiting their office and every possible option they have but they only make lame excuses. They don't care for the customers. They are only earning money by giving you trash and pathetic service.
I bought a SIM from the airport with a package for 14 days. It costed me 65 SAR and it worked only for a day and stopped.

I went to the office with all proofs and they did nothing. And asked me to buy a new SIM.

I scheduled a Baity Entertainment (fiber internet) package to be installed in my home. First of all, the 900-support asked me to pay an insurance money (300 SAR) verbally telling me a Sadad number. They said that the technician will only come if I pay this amount. Once I paid, I was stuck as they just did not come in the timeslot provided. On the 4th call in a day, I was told they will contact in 24 hours. I am without internet for 4 days now and paying for expensive packages. When I attempted to raise a complaint through their website, even that raised an error.

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