Sportsman's Warehouse, Inc. Recensioni 82

More of a buyer's beware. If you purchase an item at a store while traveling thru an area and then find the item faulty, you will have to go back to that store to return it. You cannot return store purchased products online. If that store is hours away, you are screwed!!!

STAY AWAY FROM THEIR WEBSITE STORE! I recently purchased a $3,000 Humminbird head unit that was listed "in stock". I need the equipment ASAP so I paid for expedited shipping. It has been four days since. It has yet to ship and they still have $3,000 of my money tied up in a "pending" bank transaction. Customer service told me that another company is fulfilling the order. THEY ARE SELLING MERCHANDISE THAT THEY DO NOT OWN OR HAVE IN INVENTORY! GARBAGE COMPANY!

“The customer service here is a train wreck. Communication is nonexistent, promises are empty, and nobody seems capable of solving even the simplest problem. It feels like the entire operation is built on indifference and poor management. There are far better businesses out there that actually value customers.”

This company is terrible, the regional manager for the northwestern region is a terrible manager. Unprofessional. This place will gladly waste hours of your time in the hiring process. Don't waste money on a place where they will charge you hidden commission fees.

they charge for express shipping and can't provide a delivery date or a resolution when you inquire..... Stay away from online orders. Terrible customer service

horrible the manager has an attitude and implements his own ideas and blames it on the DOJ of Sacramento. he makes up rules on the spot and says its California law i have friends that work at turners, Breco firearms, American firearms. all say the same thing it's his policies not California's.

So me and my son won a shotgun a piece at ducks unlimited bingo for boom sticks and they have not been able to do the 10 day back ground check because they locked out my son for 30 days because he answered no on the portion that asks are you buyer transferee, and since he lives at my home because he is 18 years old they locked my account for 30 days als9 we went in today witch was aparently a day earlier and they locked our accounts again for another 30 days, we won these guns on 12/6/25 and another time do to errors in their filling paperwork they gave me 400 gift certificate for in store on a 800$ dollar shot gun I had bought from them SMH their staff is uncourteous and act like your a Moran who don't deserve their time. Buyers beware very unprofessional.

There is no way to improve this company! Due to being wore out from work, I answered one question wrong for their little gun background test.
My son ordered a gun from Sportsman’s Warehouse. He went to pick it up, the manager told him he was not allowed to purchase it due to our last name being the same, and address.
Oh yes, since I’m now considered a terrorist, my adult son is too.
Pay more for what you want and go to another place to purchase guns or anything that has to do with hunting.
Fire the gun manager! Eastgate Ohio location.

Sportsman’s Warehouse charged my card for an online order and then later claimed the order “did not go through,” even though the charge is very real and still pending on my card. What makes this worse is that it happened during a promotion, making it hard not to notice the pattern of taking payment, canceling the order, and conveniently avoiding honoring the promo. To add insult to injury, customer support was completely unavailable when I tried to resolve it and I was told they were not taking calls because staff was “off for a holiday party,” with no callback option, no live support, and no resolution. Charging customers without fulfilling orders and then making support unreachable is unacceptable. I’ve shopped here before, but after this experience I won’t again. Buyers beware.

I made a purchase online. In store pick up was scheduled for a week & a half later. 1 received an emai one day before my pick up date saying that the product was out of stock. I Called customer service and was passed around to 7 different people, not one of which offered anv resolution. Shame on them,I spend thousands of dollars a year on the products thev are peddling and thev could have been the recipient of my dollar, but no more. Power to the consumer we have got to get these money hungry corporations back in line, make them remember who wears the pants in these transactions
Edit: While I "appreciate" your hollow apology, I take narv a bit of solice in vour offer to have me passed of to the 8th customer service representative, as if that Nould have any more of a favorable outcome. Thanks no thanks. I wanted to give SW my patronage and hard earned dollar. I was pretty jazzed at the prospect of getting this firearm for such a great deal. You company was given such a great opportunity to turn a bad situation into one that earned my loyalty, instead as a result of the mishandlina of this situation, it has done nothing but bred contempt

Response from the owner 2 days ago Thank you for shopping with Sportsman's Warehouse. We apologize for the inconvenience you experienced with your online purchase and our customer service. We rearet that we did not meet your expectations, especially as a valued customer We aim to provide a seamless shopping experience and we recognize that we fell short this time. We understand the frustration of an item being out o stock after scheduling an in-store pickup. Your experience does not reflect our service standards and I will address your concerns with our team fo mprovement. If you would like to discuss this further, please contact us at 1-800-286-3076

Made an appointment 3 weeks ago to sell a rifle. Showed up for my appointment, but the person (LANCE) the only person to approve purchase is not there. Move on to my second appointment, gun pick up (same day)… they say I have been “delayed”. Zero notification until I showed up for two appointments they scheduled.
Customer service 0.
Professionalism 0.
This is my second bad experience with the gun department. I live in a place where there are two gun stores… Of the two, SW was the only one to carry the gun I wanted…
SW average rating is 1.7 only because 1 star is a low as it goes as stated in many reviews.

Bought a gun safe online through Sportman’s, bought $600 in accessories for said safe, a week later when it was supposed to be available for pick up my order was cancelled due to “no inventory”. This was my first purchase through SW and I will NEVER return. Absolutely asinine.

I would give ZERO stars if available!!!!!
Ordered a gun, added to cart, paid for it, showed me expected pick up date. Got email saying order was cancelled due to insufficient inventory, YET they still have them available in Alaska.
BREAKING NEWS: UPS and others ship World Wide. The "nice customer support person" told me I could go to Alaska to get it? WOW is all I have to say. I get that it was a clearance sale product, but if you advertise it, allow customer to purchase it, pay for it, you expect it to be shipped!!!

Nothing but professionalism and knowledge and experience in the ammo that I was obtaining so all in all they were quick service and treated me well and provided me with the ammo that I needed for my trip thank you sportsman's

There was nothing wrong with the assistance inside the store.
However, we later received an email from the store saying " we'll save our stuff for us"
We never bought anything nor have information to anyone.
It is EXTREMELY creepy to be tracked like that. I won't be returning to the store.

I couldn’t be happier! Purchased a pistol package on Sept. 4th, 2025. I picked local FFL to ship to. Gave Sportsman Fulfillment email address to send for FFL. After you purchase, you will see “contact customer service” They answer right away ! Gun package shipped Sept.8,2025 . Arrived well packaged to my dealer Sept.10th, 2025. NOTE : They are legit but NOT a lot of communication. No address, no phone#.only email. That’s why they can give the better price !
Large warehouse has many in stock items . If you follow the system , you will get your items fast. If you want a GREAT PRICE ! Follow the procedure after you make your purchase. You WILL be contacted right away and be happy ! If you can’t then pay more elsewhere.

Ordered a gift but Sportsman's Warehouse didn't notify me they had insufficient inventory to fulfill the order until a week later. Then they sent me a discount code for a few dollars off a purchase of $50 or more and the product is *still* listed on their website. No thanks- you can keep your measly code, I'll be shopping elsewhere.

If I could give a ZERO, I would. DECEPTION Warehouse is more of a correct name.
Tried to make a purchase of a long gun yesterday, and was led to a REWARD program, that actually opened a Credit Card, unbeknownst to me. Which pulled a Credit report, etc. To top it off, gun was apparently not available for shipping as I originally requested. Will be reporting these people to the BBB. Also don’t bother calling customer service, answered by Mohamed and Company, and they hang up on you. Total s$it show. BEWARE!

I was blocked from their website and I do not have a clue why?? I am living in Ireland so if somebody has a email I can contact I would be grateful.

Looked online for an item I needed, said it was in stock and could pickup next day. Paid for it and the next day drove to town to get it. They said that it was back ordered and would be there in a week. Don’t tell me you have it if you don’t! Then canceled for a refund, that can take 7-10 days. It sure got taken out of my account instantly! Probably not coming back to Sportsman’s for anything anytime soon.