Late delivery but good product Phone line dead and emails returned not delivered Please sort out SportsGB
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Great prices, easy to use web site, and good communication from them with a promised delivery time. However I feel they need to review their carrier as the carrier told me a totally different deliver... Leggi di più
L'azienda ha risposto
ordered trainers, took weeks to arrive but they need to be exchanged, followed the link in the order confirmation but no instructions to follow from there as suggested, just the sales website......ema... Leggi di più
Exceptional service from SportsGB! When my main item was out of stock, they quickly processed a refund while still honoring free delivery for my smaller purchase. The package arrived the next day with... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are SportsGB - dedicated to supporting you in your chosen passion, whether that is Cycling, Running, Swimming, Fitness, or a myriad of Team Sports. With top-notch customer service and most orders dispatched the day they are placed, Your Play is Our Passion!
Informazioni di contatto
3,6
Nella media
295 recensioni
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Ha risposto al 11% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
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DO NOT PAY FOR NEXT DAY DELIVERY AVOID THIS COMPANY.
I paid for next day delivery on Monday for an event I had on the following Saturday. I followed up straight away with an email saying I desperately needed it next day (to be safe) and was assured that 98% of their next day deliveries are delivered. I then had no tracking by Tuesday. I asked for an update and they said I’d need to pay an extra £8 on top and they asked if they could use my bank details. I immediately said yes. Wednesday came along, no tracking still. I followed up. They said that my bank details hadn’t worked (they of course had not told me this and had not chased me for an alternative). I was then assured that the parcel would be sent. Thursday nothing. I chased up again and was assured they were speaking to the warehouse. Friday no confirmation. Finally on Friday afternoon I got confirmation that it would arrive on the following Monday, 3 days late. £16 delivery (roughly) for an order I paid next day for on Monday that will arrive a week later and too late for my event. DO NOT PAY FOR NEXT DAY and if they’re say they’re chasing someone up I can guarantee they aren’t. Zero urgency from this company and now my event is seriously impacted. Avoid.
Edit* based on their response: I was not complaining about the additional fee (‘I immediately said yes’). Had you have read my response properly you would known that my issue was with the complete lack of urgency to complete my order - like chasing me up when bank details didn’t work or you know actually posting an item next day when I paid for next day. Not just telling me I’d get a tracking email when it was sent.
3 marzo 2025
Non scritta su invito
Risposta di SportsGB
Thank you for your review and feedback. We kindly request that you provide your order details so that we may conduct a thorough investigation and furnish you with a comprehensive response. Additionally, we would like to bring to your attention that our website states the following: Shipping costs are estimated based on weight and volume. We reserve the right to contact you before shipping if there is a discrepancy in the actual price. Please share your order number as requested so we can look into this matter for you. Reviews offer valuable insights into how we can improve our processes; however, in the absence of the order number, we can only provide a general response. Kind regards Sportsgb
Always a pleasure to do business
Always a pleasure to do business with this company.
1 marzo 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Such a small item that took a week to…
Such a small item that took a week to be delivered.(Probably because it took 4 days to process and ship, maybe it was drop shipped even though it said in stock on the website) I also had to wait after my business closed as the delivery company decided to deliver between 6 and 9 pm
Disappointed
4 marzo 2025
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Risposta di SportsGB
We appreciate your feedback and review. Kindly provide your order number so that we may investigate this matter further. The delivery lead time for items sourced from our suppliers is indicated beneath each product and included in our order confirmation emails. This is designed to ensure that our customers are fully informed prior to making a purchase.
Best price by a mile
Best price by a mile, even beat the makers discounted price!
18 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Jacket ordered from website
Jacket ordered from website. Very good price, exactly as described, despatched promptly. Arrived three days later. No problem in recommending this company.
23 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Great prices
Great prices, easy to use web site, and good communication from them with a promised delivery time.
However I feel they need to review their carrier as the carrier told me a totally different delivery date ie two days later plus a comment if the parcel doesn’t arrive contact GB Sports. Then parcel arrived on the day GB Sport said it would & carrier said arrived early. So Carrier adds days then tries the arrived early trick!
22 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Hi...I'm really happy with…
Hi...I'm really happy with purchase...great quality.
I have returned same item as ordered 2 by mistake...it's been almost 2 wks and I've still not received my refund 😑
28 febbraio 2025
Non scritta su invito
Risposta di SportsGB
Thank you so much for taking the time to share your feedback and review with us. We sincerely apologise for the delay in processing your refund. We understand how important this is to you, and we are currently working hard to allocate more resources to reduce our processing times, which are currently 5-7 working days. We truly regret any inconvenience this may have caused you and appreciate your patience and understanding. Kind regards Sportsgb
Absolutely shocking company
Absolutely shocking company! Nothing but con artists, do not trust this site! I had a swim watch bought for me by my mum for Christmas, & the first time I wore it it was leaking water & wasn't fit for use , I sent the watch back to the company in good faith expecting a replacement or refund for the faulty item , but they did neither & even kept the faulty which which I'd paid for! I'm in the process of seaking legal advice currently.
24 febbraio 2025
Non scritta su invito
Risposta di SportsGB
Thank you so much for taking the time to provide your review and feedback. We truly understand how disappointing it must be that the outcome of the warranty assessment wasn't what you were hoping for. We sincerely apologise for any frustration this may have caused. As explained, the warranty unfortunately does not extend to accidental damage, but we are here to support you in any other way we can. Kind regards Sportsgb.
The field hockey bag
The field hockey bag is of good quality. Delivery was prompt and item well packaged.
22 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Birthday present.
The sports trousers were a birthday present for my granddaughter. They arrived in good time and were a perfect fit.
18 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Excellent quality product
Excellent quality product, best price & next day delivery.
18 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Very good value and a very speedy…
Very good value and a very speedy delivery
14 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Unfortunately item advertised not same…
Unfortunately item advertised not same as item delivered. I have requested refund.
14 febbraio 2025
Non scritta su invito
Risposta di SportsGB
Thank you so much for taking the time to review and provide feedback. We truly value your trust and it is important to us that you feel confident in our products. Our intention is always to provide accurate information, and we rely on the images and product descriptions provided by the manufacturers. We sincerely apologise for any confusion this may have caused. Please feel free to reach out to our Customer Service team with more details about the discrepancies you noticed, and we will do our best to address your concerns. Kind regards Sportsgb
Competitive prices
Competitive prices. Good communication once purchased. Quick delivery. Good value product.
6 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
As described
Bought some trousers for work from the site and they arrived within the time frame stipulated, only reason not for the 5 stars is the communication from purchase until delivery was lacking until I got an email from amazon telling me they had been dispatched.
Had I known they were on Amazon would have ordered direct from them for prime delivery.
6 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Would give a zero rating if I could!!
Would give a zero rating if I could!!
Horrendous customer service. My parcel has not been delivered and they refuse to refund or send a replacement until they have investigated. I have evidenced the delivery photo was not at my address and the label in the photo unreadable. Yet you have to jump through hoops by sending photos and documentation, but still no parcel or refund. 100% Avoid this company.
6 febbraio 2025
Non scritta su invito
Risposta di SportsGB
Thank you so much for sharing your feedback and review with us. We understand how concerning it can be when a parcel doesn't arrive as expected. Our records indicate that the parcel has been delivered, and this has been confirmed with geo-location data from the delivery point. We are actively gathering all necessary information to assist with the investigation. Please rest assured that once the investigation is complete, our team will provide you with further instructions. In the meantime, if you happen to locate the parcel, we would greatly appreciate it if you could let us know. Thank you for your patience and understanding during this process. Kind regards Sportsgb.
Excellent speedy service
These guys got my product to me in the quickest way possible, which was delivered over the weekend at night by Amazon. And they are wicked pedals too. Nice one guys. Much appreciated 5*
5 febbraio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Fantastic service and product.
The team at SportsGB have been fantastic, almost as good as the product itself that I ordered!
There was an issue caused by the courier, not SportsGB fault at all but they were amazing at getting it resolved.
Super happy with my item and really thankful to the professional and friendly team at SportsGB.
30 gennaio 2025
Non scritta su invito
Risposta di SportsGB
We sincerely appreciate your review and feedback. We are pleased to know that you are satisfied with our service and grateful that you took the time to share your experience. Thank you for your continued support. Kind regards Sportsgb
Misleading item description
Misleading item description. I ordered 2 'Carta Sport Rugby Tag Belt' which by the description is an actual tag rugby belt, however the item arrived and only the tags were included. This was stated nowhere in the description, so really disappointing as my son was looking forward to using these.
31 gennaio 2025
Non scritta su invito
Risposta di SportsGB
Thank you so much for taking the time to share your feedback and review with us. We truly value your input and are committed to ensuring that every customer has a positive experience with our business. We deeply regret any misunderstanding or inconvenience you may have experienced. Please feel free to return the item for a refund if it does not meet your needs. We have also reached out to our supplier to clarify the product description to prevent this from happening in the future. Once again, we sincerely apologise for any inconvenience this may have caused you. Kind regards Sportsgb.
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