Spaces - Hollywood Entertainment & Production Center Recensioni 

I'm a new tenant at the above-referenced location. I've just had a very problematic interaction with a lead staff member and her off-site manager.

There had been some confusion on my part around the way their billing system works (as it is not the way a traditional American company operates). So, I went up to the center to move in, and after being helped by front desk staff, I was cleared to move in. This morning, I awoke to attempted charges on my company credit card, despite being told in person by a lead staff member in charge yesterday that I was all paid up.

In an attempt to resolve it with said staff members over the phone, she was rude, disrespectful, dismissive, lied multiple times, wanted me to listen to her but when it was my turn to talk, she talked over me, and after threatening me, she eventually hung up the phone on me.

As a business owner and a current law student, I'm keenly aware how misconceptions or misunderstandings easily arise in the regular course of business. However, it is never ok for a manager to behave in this way toward an incoming tenant. I now must be extremely careful in my dealings with her because I cannot trust that she will tell the truth, own up to her mistakes, and apologize. I should not have to be subjected to this kind of treatment.

I really love everything about the space I've contracted for, and I just wanted to partner with a company that operates in integrity, honesty, and the respect everyone wants for themselves. Unfortunately, it seems that I will not be able to receive that here and will have to "watch my back" until my contract is up.

UPDATE: Later this same day, I corresponded with this staff member's off-site supervisor via email, who instead of asking any questions or taking any accountability for the issues caused by his staff and his company's business practices, he instead indirectly accused me of cursing at his employee (neither she nor I cursed, but apparently, she lied and said I did), threatened me, and sought to overcharge me for access to the space that I don't yet have. Extremely disappointing and disheartening, as this approach lacks integrity and honesty, but they will be held to their contractual obligations and standards of business professionalism, the same way they wish for me to adhere to my contractual obligations.

Spaces Hollywood is great and so is the personnel.

Great front desk staff, clean space. Unfortunately their hands are tied by terrible corporate service that is unreachable and irresponsible with customers' private financial information. It took multiple phone calls, emails, letters to get them to even consider processing refund of retainer. They simply won't do it until you beg them. You will see from other reviews this is a common problem. UPDATE: (Despite the fact that I made this review anonymously, this company replied below with my name and other personal information. They did not respond even when I asked them directly if there was any problem with account information. They certainly weren't concerned about "names matching" when they withdrew rent and move out fees. Why did this problem magically appear after weeks of asking them where my retainer was? They claim it was about security, yet they asked me to send my bank account number to them over email. They don't seem to get the basics. Do not trust them with your personal/financial information. )

Picking on the little guy.
I followed everything by the book when I terminated my lease on March 31. I “requested my retainer (2 months rent deposit) refund” through my online account as they had asked. I filled out the form with accurate information. Their form auto completed a bunch of information about the physical address of the bank (which didn’t match the state tied to the routing number) and it was uneditable. I flagged this early on and did not receive a response. In any event, it should not matter for a domestic ACH transfer to require a physical bank address.
Multiple tickets submitted. No accounts person to work with directly—queries, it seems go to faceless entities using the same email wherein hundreds of people, probably overseas and underpaid, are handling my private financial information. The first response I received said my bank info “had a discrepancy” with no explanation as to what, and to “please fill out the attached form with the correct information.” The form was for an international wire transfer. Super suspicious.
Also, there was nothing incorrect about my bank info.
The email was the general helpdesk email, but signed with a name that I tied to being located in GREECE.
Also, in the email, they copy/pasted my banking information and CC’d the general reception desk at the location I rented! Total violation of privacy and I’m pretty sure another law was violated in doing so.

I’ve received no meaningful communication since, other than, “we are working on it.” or “this has been escalated”.

I have scoured LinkedIn for a customer service rep, and there are NONE. I called the main phone numbers and every time I’m told all they can do is put me through to the help desk. Same poor lady every time, who just says she has submitted another ticket and escalated to e matter. There is no one else to talk to above her to assist. Calls to the sales reps who helped sign me up for my contract receive no replies.

In addition, they advertise 24/7 access, however, if you are at the location after reception leaves for the day and something goes wrong, you are out of luck. I locked myself out of my office one late night and was stranded and because their access is RFID, I couldn’t call a locksmith. When the Internet goes down, so do the locks. So i’ve been unable to conduct business at all at times since I kept my computer at my office.
They also turn off the HVAC after hours and it gets super hot.
Also, they deactivated my keys two days before my move out date, which was on a Sunday, so I had to waste my Monday morning to move out instead because again, no support to call. They lie and say “support is available 24/7 from our online portal”. Being able to submit a ticket doesn’t count as 24/7 support.
They should not be using a help desk to settle financial and contractual information. Help desks are for tech support.
Oh, and because of the way you have to communicate for assistance, you have to keep your account open through their portal, which includes keeping a credit card on file, even after you have closed your account and left the premises. You are unable to remove the card—I tried and it wouldn’t let me. So I had to cancel my credit card instead since I read all these horror stories about charges even after contracts ended. This was of course a major time suck since my card is used for many things and automatically debited for vital subscriptions for my business.

They are really, really, awful and I think the only reason a class action suit hasn’t been filed is because they put in their contract that you have to agree to not submit a report to the FTC or to the AG and participate in a class action suit and will go through arbitration. CRIMINAL.

I see some people here are getting responses from some customer service people. The fact that the service reps are leaving detailed info about these people’s contracts in a public forum is so unprofessional. Also, I googled the names associated with the emails and they do not come up anywhere as associated with Regus, nor evidence that they exist. They are probably scams coming after already desperate people. BEWARE.

These are tactics big companies pay lawyers massive fees to make it so impossible for the little guy, that they assume he will just give up and accept the loss.