Spaces - 1 West Regent Street Recensioni 

UPDATE 30/03/2026: CLAIM FILED IN GLASGOW SHERIFF COURT

We are updating this review because Spaces' response is a clear deflection of their lies and ineptitude.

1. The Misrepresentation: Over a period of 7 weeks, Spaces repeatedly told us the payment had been made successfully. On the 9th week, your team finally admitted this was untrue—Spaces had been holding our money the entire time.

2. Broken Promises: After accepting the funds were still in your account, Spaces made a final promise to pay on 30 March. As of today, the funds have not been paid.

3. Legal Action: As Spaces has failed to meet its own final deadline, we have filed a claim in the Glasgow Sheriff Court.

Total Debt Claimed: £739.64 (Principal + Interest + Court Fees + Postage Outlays).

We will only withdraw the court claim once the full balance of £739.64 is cleared.

Prospective customers: Spaces will ignore, deflect, and gaslight as a smokescreen for their own incompetence. They are not a trustworthy B2B partner.

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Avoid renting here if you value your company’s cash flow.

Our office exit was undisputed and signed off on, yet Spaces are in clear breach of contract regarding our £600 retainer return.

Per Clause 4.1, the refund was due in January. It is now March. Their helpdesk claims payment was sent in February. Our bank confirms zero incoming funds. Spaces has provided zero evidence or TRN.

They have now unilaterally closed our support ticket while the debt remains unpaid. We have initiated formal legal action to reclaim the money.

If you value your company’s cash flow and expect a professional B2B service, look elsewhere.

I booked a desk at spaces glasgow through Regus and never received a confirmation email — not even in junk. The booking didn’t appear in the app either, so I assumed it hadn’t gone through. Then, more than a day later, I suddenly received an invoice and was charged.

The worst part? It’s impossible to contact anyone. There is no email address, no direct support, no clear route to dispute a charge or speak to a human. For a company selling workspace and “professional services”, the customer experience is shockingly bad.

I didn’t use the space and had no way of knowing the booking existed. Completely unfair and very poor service.

**Update 12/09/2024. - Still not received our deposit back after they had the cheek to ask for £400.00 to get the room 'back to way it was'. We have been requesting the return of the deposit since, no response, no number to call anyone. Thieves spring to mind. Quick enough at taking money from your bank account without authorisation but not so quick at returning your money. COURT ACTION is necessary now.

Where to start with this review. Firstly I'd advise you to avoid using Spaces. You'll save yourself a lot of time, money and hassle going elsewhere. A company of complete liars and charlatans. Not received any of the 'perks' the sales rep advised. No free teas or coffees (be aware check your invoice as they will have charged you for this), no gym passes. You will not receive a signal in their Glasgow offices. They don't tell you there is an issue here. We had to find this out ourselves and from other users in the property. Through endless complaints we were told you can use wifi calling. Secondly the wifi you use is not secure and it tells you this when you log into it each morning. Not ideal when you are dealing with confidential data. Numerous complaints have been submitted, each time they basically accuse you of lying and that they're right. The so called 'Managers' are not pleasant, do not pick up the phone to you and the responses from them in their emails are shocking. Not just us that say this but others we have shown them to. They deduct monies from your account without authorisation, which is theft. Trying to get the monies back is like pulling teeth. Basically an awful service with unhelpful staff. The 2 gentleman in the Glasgow reception are lovely and do what they can to assist. The management, complaints dept and sales rep however definitely not so much.

Over two floors in West Regent Street, it's not a well used space as most of the offices are empty and the tenants we have spoken to are experiencing the same as us and some also echo what I've just written. We have tried to reach a compromise with Spaces to end our agreement early due to the issues we have faced but, they just constantly reject this and refer to their terms of business and take no responsibility for the issues raised or the sub substandard service we've received. Notice handed in and new office sourced.

It's poor they respond to a bad review within 24 hours but can't respond to complaint emails or don't answer your calls.

*08/04/2024 response following update from Spaces. Appears gaslighting at its best. You call this deflecting and not listening. Issues have not been addressed as we're basically just told, put up or shut up. No compromise what so ever. Teas/coffees, gym passes etc if you read my comment these were 'perks' or 'lies' from your Sales rep. You appear to respond to bad reviews quicker than you do with your tenants complaints. Notice submitted and cannot wait to leave this building. I'll certainly warn others to avoid your service and the other bad reviews online about Spaces just reflect mine. I will not be amending my review as what I've stated is valid and you have done nothing to help or assist your tenants.

Helpful staff - ease of use of facilities.

The service and space at Tay House was fantastic, the staff were great. My only issue was the limited access into the building due to construction in the building overall and that there was no elevator access making it difficult or impossible to access for those with mobility issues. Had there been a warning about this on the website when I booked, I would have chosen another location in Glasgow.

GUYS, stay away, I repeat STAY AWAY from these incompetent THIEVES!

I have never in my life, experienced anything like I have with these lot. I left after just 2 weeks, terminated my contract, 6 months later, I'm still waiting on my retainer back, all the while they continue to SPAM me with Invoices, when I terminated the contract months ago. I got a late payment invoice???? I HAVEN'T BEEN NEAR THE PLACE IN MONTHS! The contract was terminated on myRegus account 6 months ago, and they're still sending me invoices.

I've spent the last 7 days, going back and forward via email (ONLY WAY THEY COMMUNICATE) WITH A LADY.... Thinking I was getting somewhere, only to get an email from A COMPLETELY different person, stating she would be happy to look into my enquiry? So the last 7 days emailing whoever that was, was in vein. They've just started the process again.

JOKE!

I'm not exaggerating when I say, my mental health has deteriorated massively since I left that Dump! Traumatised.

So much so, YOU CAN KEEP MY £800.

This bull aint worth it.

AVOID GUYS......... AVOID!

Such a terrible experince working with these guys. They overcharge in every single invoice given, and it takes literally days of emailing throught the help section to get the invoiced ammended.

They literally try to steal money from you.

I would strongly advise going elsewhere, as you will 100% regret working with these guys.

Avoid!

"Unhappy about the tea and coffee charge" Yes I am, as you stated you sent the money to my bank 5 WEEKS! Yes WEEKS. nO PAYMENT WAS SENT.

FURTHERMORE, YOU'RE STILL SENDING ME INVOICES FOR LATE PAYMENT? I LEFT 10 weeks ago. It's became apparent you do this to everybody that leaves, so you can chip away at our retainers, WHICH I STILL HAVEN'T GOT BACK!

You lot are hands down the worse company I've ever worked with in all my life, and I genuinly mean that.

AVOID THESE LOT GUYS, Just read all the reviews. They're all the same. They don't know the meaning of communication, You spend 7 days emailing back and forward with somebody, only for another employee to come in and start the whole 7 days again.

You are nothing more than common Thieves.

WHAT THE F..... are you going on about? "please make payments" FOR WHAT? I LEFT THE END OF APRIL. YOU LOT OWE ME MONEY FFS!