SSE Customer Service Recensioni 

Very upset with your service, Had new boiler fitted 2014 "December of" Had two years cover shield, stated on contract that they would contact me during the cover to arrange service! never happened. Having phoned them Nov 24th they said could service my system on the 1st Dec 2016 8am to 5.30pm, Had a call on the 1st at approx midday to say the could not service due to high call out that day! so i was told they could re-arrange for the 8th Dec 4pm to 8pm. So was called again at 3pm to say this would not happen due to high call out again! Time has had to be made/taken off from work for an appointment which you gave me! for someone to be at the property on both dates. I have just received an renewal request by you to take out similar cover! I dont think this will be happening somehow? I cannot recommend and will be changing to another supplier. If thats the best you can do

SSE have failed for 6 weeks to pass our meter information to EON resulting in threatening letters from the EON debt departments. SSE seem totally uninterested and despite further phone calls to them the simple issue has not yet been resolved.

I have emailed a complaint now but a simple swap of providers has been made a stressful experience from their lack of ability to undertake the simple task of informing the previous supplier of our details.

Just don't go there. May be a good deal but pathetic service all round.

Electric: your account number 2311655119
Gas: your account number 8627225118

Rights of Entry (Gas and Electricity Boards) Act 1954

YOUR REF DMI 1/V4 23 SEPTEMBER 2016.

COMPLAINED IT WAS SORTED OUT.

NOW THIS WEEK I GOT ANOTHER LETTER
REF DMI 2/V4 28 NOVEMBER

ASKING ME THE SAME THING THEY WANT TO SEARCH MY HOUSE KICK MY DOOR DOWN FOR A GAS AND ELECTRIC READING.

THERE EXCUSE TO COURT IS GOING TO BE A LIE.

THEY NEED CONSENT FURTHERMORE THEY NEED TO PROVE THAT MY APPLIANCE OUTSIDE AND IN ARE DANGER TO THE PUBLIC ? BUT I AM NOT BY ANY PUBLIC AND MY GAS AND ELECTRIC WAS SERVICED INSIDE AND OUT A MONTH AGO I HAVE THE DOCUMENTS TO PROVE TO A COURT. FURTHERMORE MY APPLIANCE HAVE PASSED ALL TESTS AND THERE IS NO DANGER.

I THOUGHT THIS WAS SETTLED JUST PAY MY BILL GET ON WITH MY LIFE THEY ARE CRIMINALS, GANGSTERS.

I AM GOING TO A SOLICITOR SEE IF I CAN CLAIM FROM THEM THIS IS HARASSMENT. NOT EVEN IN DEBT TO THESE IDIOTS.
THEY ARE CAUSING ME GREAT HARM AND DISTRESS, I REALLY JUST NEED TO SWITCH. SAY NO TO SMART METERS THIS IS ANOTHER TRICK THEY USE TO SAY YOU METER TO OLD AND THEY FIT A SMART METER WHICH IS WAY MORE EXPENSIVE AND OF NO BENEFIT TO THE CONSUMER. PLUS WILL GIVE YOU HEADACHES TO THE RADIATION OF THE SMART METERS.

VERY BAD COMPANY GET OUT WHILE YOU CAN.
NOT A GOOD COMPANY TO DEAL WITH.

THEY BULLY THE POOR. KILL THE VULNERABLE PEOPLE

When I moved into my new place I kept SSE on. I rang them and explained that I'm a single guy living in a small place and spend a great deal of my time at work/away. They estimated a sizeable monthly payment which I accepted on the basis it would be lowered, needless to say my account was always significantly in credit because I didn't use anywhere near their estimate, they refused to lower the monthly charge until at least a year to two years usage! needless to say I didn't hang around, crazy.

Wasted hours and hours on the phone to sse to try and get to the bottom of why we were paying £120 a month for a tiny one bedroom flat with both of us out at work during weekdays. As it turns out, their rates are simply ridiculous, and we now pay just over £40 a month simply by switching supplier... Absolute crooks!!

We are a couple of students who lived in a new apartment and we had to pay an estimated 70£ a month. We didnt use dishwashers, did one load of laundry a week and literally never used the heating system. Yet our bill came higher and higher up to 100£ a month.
After we paid all our bills and moved out of the country, they contact us to pay this "final bill" (like we didnt pay any bill before??!) and when I call them they said that what I paid is not enough??? and they ask for 100£ more now. total scammers that act very superior.

1st time with them:
they send me to 3 different address to pick up a gas card that never existed.

2nd time with them:
- They had to send out a engineer to me and they said it was fine to go out as they would ring me 30 mins before (they never did)
- They said I needed a new gas card and one would be with in with 7 days (never came)
- was advised to go to a shop to pick up a gas card (they had no idea what to do)
- I got in touch with the company and they asked me to go back to the shop where I had a argument so I could wait there while they explain to the shop how to do it (have already missed out 1 hour from work messing about with this)
- Now I have to ring back in the morning to get a emergency engineer to come out and top up my gas meter till a new card is sent out to me

This is just plain crazy

will never ever deal with this company again

Word of warning, never get your electricity with SSE Atlantic, they're all good until you try to leave. After paying them £485 they say we owed them in extra electricity. NOW they say we owe them another £403!! Meaning I have apparently I used nearly £900 more electric than I did on the more expensive tarrif the year before last!!!

They all go to lunch between 12 and 2 and just don't answer their phones. Asked them to simply move a meter - said they couldn't do it for 2 weeks then turned up the next day and phoned me to say nothing was ready!!! I then phoned them 4 times on separate days to ensure they would turn up on the correct day - they turn up and turn the electricity off then tell me I have to pay to get the meter moved because i want it moved more than 6 inches!!!!! Oh and by the way i need to phone another company to do this and they will charge you....terrible terrible service!!!!

Had electric account and charged me fortune. Cant use sware words but bunch of money grabbing bas t$#@rds. Offered me cheaper tariff when I decided to leave. Stay away from con company guys. Switched to Npower and paid half of what I spent last year. One request though. Should rename your company as southern con electric so everyone know what you really dtand for!!!

Double billed £200 when I haven't spent a single night in my newly-built house. I've been sent two separate bills for the same address. I have squandered several hours waiting for them to answer the phone. The call-back function doesn't work and they're about to debit me in full despite repeated attempts to call them throughout the day whilst also doing a full-time job.

I've just been charged £49.87 collections visit fee even though I'm paying my gas bill. I think it's time to move to another energy company and leave these vultures alone.

Had no issues using sse we have just changed after a year as the price went up so we looked for it cheaper and got another cheap deal with another company! Thanks sse for being our first provider may come back next year if the price is right! 😃

Southern Electric is a nightmare and I sympathise with all if you who have rated their poor service. British Gas came to service my boiler and made me aware that the earth reading to my house was too high and dangerous. They called out Southern Electric on 2nd March 2016. We had about 4 different teams turn up on the day and finally they decided the problem was with the line outside. They dug up my driveway bear in mind I am in a permit parking area. They put a supply though my letter box with a loose wire through my hallway (I have 2 young children). They then forgot about me for 3 days I had to chase the job down with local depot who knew nip thing about it. The long and short is today is the 26th March my driveway is still dug up and the plastic fencing is falling all over the road. They have forgotten about us! It's ridiculous that I have to chase.....I also work in service industry and just shocked with their lack of customer care........Southern Electric CEO get in touch I gave pictures and full report to show you how careless your organisation is.

DISHONEST ARGUMENTATIVE THEIVES
If i could give a rating of no stars i would.That's how I would describe then, and that's with the first bill of £608. I live in a new build property with a E10 rating. I rang and questioned why the bill was so high. Went through all the details and was asked if I had a 50ft swimming pool out the back that's heated. When I so no, the customer services rep said that it's impossible. Did a burn test, and nothing getting used. They said leave it for a week and we will do it again. Same thing again, swimming pool, hot tub? Once again no I don't have any of them. Do you have your heating on, no I have a wood burner. OK let's do the same again, I'll ring you next week. Same stupid questions. Same answers. That week, I found out my neighbours have had the same problem. Huge amount of electric used, very high numbers on meter reader. Not using it though. Today, I thought finally I had got somewhere with them, you can talk to a manager. Well that's when I got mad. This manager, Scott, who is just a shift manager couldn't be anymore help than !@#$ on a bull. Someone who thinks he can speak down to customers. Arrogant pig-headed !@## comes to mind. Told me I had used the electric and I had to pay. Would send out a engineer but the meter won't be wrong. So I'll have to pay. Didn't want to know the situation, didn't want to know that the other new build cottage next door had the same problem too.
At the end of the day, nothing is sorted, except I'm in a bad mood and SSE still have not worked out how customer service works.
I am taking it further, and Southern Electric will find that not only me but my neighbours will be leaving to another company who know how to treat new customers.
SOUTHERN ELECTRIC -VERY VERY POOR VERY DISAPPOINTED

I was put on a metre and paid the debt off, when I come to change they said I owed them £106 I phoned them and said I had paid all the debt off and it was wrong, the lady checked and said yeah it is wrong you owe £89, I said no I don't owe that either, so she went and checked and came back with £64 and it's still unresolved as no one seems to help they have sent letter saying I owe £51 for electric Now. I have asked for a breakdown but nothing received just a load of letters with different figures on. And i have had numerous letters for southern electric phone and broadband to even tho I have paid what I owe and have the letter to confirm this. Will be making a conplaint.

I've needed to call SSE several times recently. You have no idea where you are in the queue or how long it may take to be answered. And while you're waiting, you have to sit through a tape loop telling you that "SSE is proud to make a difference". Well they certainly make a difference by spoiling your day. And by the time you've been through the loop five times, you hate them with a vengeance. It's technically possible to tell callers where they are in the queue and update that every minute or so - Victorian Plumbing, Everest Double Glazing and others do it, so why doesn't SSE? Because they treat you as a cash cow.

Spoke to an operator regarding splitting a payment into two installments. Agreed, first payment made, account put on hold. Two weeks later I got a rather nasty worded letter from them threatening further action. Called up, was told that the hold wasn't added and the agreement not written down. A new agreement was made, account put on hold.

Received a phone call from their collections team today badgering me to pay and stating that on the previous two occasions the account had not been put on hold. Not only that i was told that I would receive further letters and calls until I paid. Even though the original agreement was to pay the remainder TOMORROW. I refused to speak to them further and asked for everything in writing.

Absolutely incompetent and rude to boot.

I am very disappointed with the actions of this company, A 4 month old baby resides in this household and there has been no access to heating or hot water for 3 days now since I initially contacted your company. I waited today for a representative to come to resolve the issue but nobody has come to my residence and I haven't heard from your company to tell me nobody would be coming, therefore I waited all day unable to go to work. The stress and inconvenience caused by your inconvenience has disrupted the household greatly. I have not received decent service from your company yet.

Sadly a shadow of their former self, reselling vodafone at an inflated cost.

Very disappointed, I was with them for several years.