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Sourgum Recensioni 512

TrustScore 4.5 su 5

4,4

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Sales Rep, Scott, failed. Represented multiple options, then options were not available. Dropped off Dumpster 5 hours after anticipated and then picked up before we could fill, then charged for... Leggi di più

Valutata 5 stelle su 5

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Five-star service from start to finish! The rental process was incredibly easy, and the customer service team was very helpful in recommending the right size for my project. The dumpster was delivered... Leggi di più

Valutata 5 stelle su 5

We had an issue with a dumpster, but Sourgum made it right by us immediately, and handled it in a very professional way! We have rented close to a dozen times with them, and our experience has been... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di gestione dei rifiuti

Informazioni su Sourgum

Scritti dall'azienda

Sourgum is America's First Haulsourcing Platform: we make it easy to order and manage waste service online, on any device, from wherever you are.

We provide a wide range of waste & recycling services on demand, from one-off rentals to recurring pickups. Sourgum caters to enterprises, contractors, homeowners, and anyone who needs reliable modern waste services.

Welcome to the future of waste and recycling!

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More about us:

Sourgum is the first controlled marketplace for waste and recycling, delivering nationwide enterprise-grade service through a network of 5,000+ vetted local haulers. Sourgum owns the entire service experience through proprietary technology that provides real-time visibility and operational control. Founded by fourth-generation waste industry leaders, Sourgum eliminates the frustration of hidden fees, unreliable service, and fragmented vendor management.

Sourgum’s platform powers the entire hauler network, enabling enforceable SLAs, verified service, and economies of scale that drive better pricing for customers. Sourgum is transforming the $100B+ waste and recycling industry with solutions that scale with your ambitions, all backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.

For more information, visit sourgum.com.


Informazioni di contatto

Trusted by Thousands

Modern solutions, transparent pricing — waste & recycling made simple

4,4

Eccellente

TrustScore 4.5 su 5

512 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

Come questa azienda usa Trustpilot

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Five-star service from start to finish

Five-star service from start to finish! The rental process was incredibly easy, and the customer service team was very helpful in recommending the right size for my project. The dumpster was delivered and picked up exactly when promised. Highly recommend for anyone needing a hassle-free experience!

17 aprile 2026
Valutata 1 stelle su 5

Complete Failure

Sales Rep, Scott, failed.

Represented multiple options, then options were not available.

Dropped off Dumpster 5 hours after anticipated and then picked up before we could fill, then charged for the unfilled dumpster and then given $100 credit. Complete failure on Sourgum. Appreciate nothing and so happy you kept our money.

15 aprile 2026
Valutata 5 stelle su 5

Happy

customer service was friendly and informative. delivery to the site was excellent

27 marzo 2026
Non scritta su invito
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Risposta di Sourgum

Thanks for sharing this positive review! We're thrilled to hear that you were happy with the quality of our service.

Valutata 5 stelle su 5

Sourgum was very trustworthy

Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would highly recommend Sourgum for your junk removal, renovation needs or even spring cleaning. Certainly beats a bunch of trips to the dump. 5 stars for Sourgum!

31 marzo 2026
Non scritta su invito
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Risposta di Sourgum

Hi Marni,

Thank you so much for sharing this thoughtful review. We're so glad you had a positive experience with Sourgum, and appreciate your vote of confidence in our service standards. We're always here for your waste and recycling needs, and hope you'll return to us for your next spring cleaning!

Valutata 5 stelle su 5

Kelley is the absolute best!!

Kelley is the absolute best!!! Extremely accommodating, always available to help and follows through on everything.

19 marzo 2026
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Risposta di Sourgum

Hi Bob,

Thank you for sharing this wonderful feedback — we’re so glad to hear you feel well supported by Kelley. That’s exactly what we strive for: delivering premier support to meet all of your waste and recycling needs. We're always here for you!

Valutata 5 stelle su 5

Great employees

Great employees. Extremely respectful responsive and professional. Great experiences

13 marzo 2026
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Risposta di Sourgum

Hi Christopher,

Thanks so much for sharing this positive review. We're so glad you had a great experience, and hope you'll return to us for your waste and recycling needs in the future!

Valutata 3 stelle su 5

Abundance of Unnecessary Emails/Texts

The actual service, driver pickup and return/swap out, is great to excellent. The amount of emails and/or texts received from Sourgum is ridiculous. There's no need for multiple emails and/or texts per single service. Nor is there a need for a payment reminder unless the payment is actually late, which has yet to happen, but here again receive multiple emails about upcoming payment due per single service. May not use Sourgum again if this practice is not discontinued.

Reply to Sourgum's reply:
Link in email footer does not work/link, therefore I can't unsubscribe to email communications. Feel free to share this feedback with the team as well.

11 marzo 2026
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Risposta di Sourgum

Hi Andrew,

Thank you for your feedback, and we're glad to hear that your service experience was positive.

We apologize for the influx of automated communications. Our system sends an automated confirmation for each order and service request - including swaps - to ensure everything is properly scheduled and confirmed, and to allow our customers ample opportunity to respond to service confirmations and make any changes needed. That said, we understand how multiple notifications can feel excessive, especially when everything is running smoothly.

You can unsubscribe from email communications at any time using the link in the email footer. We appreciate you calling this out and will share the feedback with our team as we continue working to improve the customer experience.

Valutata 5 stelle su 5

Completely professional

Completely professional. Customer service is top tier. Sourgum is my go to for dumpsters!

2 febbraio 2026
Non scritta su invito
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Risposta di Sourgum

James,

Thanks so much for sharing this thoughtful review. We're so glad you had a positive experience with us, and look forward to supporting you on future projects!

Valutata 5 stelle su 5

I have been using them for a couple…

I have been using them for a couple years as a contractor. It’s the best company I’ve worked with delivery is usually the same day or next communication is always clear full contact and they have a great team.

10 marzo 2026
Non scritta su invito
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Risposta di Sourgum

Benjamin,

Thank you so much for your kind words and for being a long-time customer. We appreciate your continued trust in our team. It’s great to hear that our communication, responsiveness, and service have helped support your work as a contractor. Providing reliable, on-time delivery and clear communication is exactly what we strive for, so your feedback means a lot to us. We look forward to continuing to support your projects in the future!

Valutata 5 stelle su 5

Helpful and easy to work with

Helpful and easy to work with. Gave update midway through dumpster rental to see if ready to schedule pickup.

19 febbraio 2026
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Risposta di Sourgum

Thanks for sharing this positive review, Carol! We're so glad you had a great experience and felt well supported by us.

Valutata 5 stelle su 5

On 2/17/26

On 2/17/26, I rented a 10-yard dumpster right before a big NJ snowstorm (when it was only supposed to be a rain event) for delivery on Monday, 2/23. The price was right and delivery was able to be scheduled quickly. Finding out Friday morning, 2/20, that it was going to be snow up to 9 inches, Sourgum easily rescheduled for Tuesday, 2/24. By Sunday, 2/22 - it was a blizzard and with only myself and my daughter to clear the driveway and a spot to park in the street, I contacted Sourgum to postpone delivery. Customer Service graciously suggested I put the delivery on 'hold' until I was confident the delivery could be made. Delivery was rescheduled for 3/2. The driver arrived by 7:40am, and was gone by 7:50am. The delivery was so smooth. Pick-up was 3/6 and I didn't have to be home for it. By 9:15am, the dumpster was gone.

I cannot stress enough my appreciation for the graciousness, the flexibility and the high-level of customer service that was given. They truly went above-and-beyond and made it so easy. I was beyond stressed over this and their willingness to work with me really helped alleviate my concerns. I cannot begin to tell you just how much I appreciate, not just the flexibility, but the patience they had with me. I am so grateful I went with Sourgum and will whole-heartedly recommend them to anyone who needs a dumpster rental. It would be foolish to rent a dumpster from anyone else.

6 marzo 2026
Non scritta su invito
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Risposta di Sourgum

Thank you so much for the thoughtful review, Melissa! We’re so glad we could help make things a little easier during such a stressful week with the storm. Our team always aims to be flexible and supportive when plans change, and it’s great to hear that the delivery and pickup went smoothly.

We truly appreciate your kind words and your recommendation — your vote of confidence means a lot to us! If you ever need another dumpster in the future, we’d love to help you out again.

Valutata 5 stelle su 5

Timely drop-off and pickup

Timely drop-off and pickup. Quick responses from support.

5 marzo 2026
Non scritta su invito
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Risposta di Sourgum

Dave,

Thanks for sharing this awesome feedback! We're so glad you had a positive experience with us.

Valutata 5 stelle su 5
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Risposta di Sourgum

Hi Monty,

Thanks so much for sharing this feedback. We're so glad you found your experience with Sourgum seamless and simple -- that's what we strive to do!

Valutata 5 stelle su 5

We had a minor issue with a dumpster

We had an issue with a dumpster, but Sourgum made it right by us immediately, and handled it in a very professional way! We have rented close to a dozen times with them, and our experience has been great! We have a regular driver, Barry, who knows exactly where to place our dumpster, and is always very professional with our staff. We couldn't be happier! Michael

25 febbraio 2026
Non scritta su invito
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Risposta di Sourgum

Thank you for sharing your positive feedback, Michael. We’re so glad we were able to resolve your recent issue to your satisfaction, and we truly appreciate your continued trust and repeat business.

Valutata 1 stelle su 5

Bait and switch

Bait and switch. Liars, liars, liars. I ordered a dumpster for household items and then they charged me more than double the price because it contained "non-construction" items. I will be contacting the BBB. I should have suspected it from the start because of their scummy-sounding sales guy. Trying a little too hard. I don't need a friend that then turns around and gouges me.

27 febbraio 2026
Non scritta su invito
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Risposta di Sourgum

Tim,

I sincerely apologize for the mix-up on our end. As we discussed today, we take full accountability for dispatching the incorrect container type, which led to the confusion surrounding the contamination charges.

I truly hope the resolution we reached — including reconciling the payment to reflect only the actual materials you disposed of — felt fair given the circumstances and helped restore your trust and confidence in our standards.

We have also escalated this matter internally and with our hauler partner to ensure corrective action is taken and that this does not happen again. Your feedback is extremely valuable and is helping us further strengthen our quality control processes moving forward.

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