Sales Rep, Scott, failed. Represented multiple options, then options were not available. Dropped off Dumpster 5 hours after anticipated and then picked up before we could fill, then charged for... Leggi di più

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Scopri cosa dicono le persone
Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would high... Leggi di più
L'azienda ha risposto
Five-star service from start to finish! The rental process was incredibly easy, and the customer service team was very helpful in recommending the right size for my project. The dumpster was delivered... Leggi di più
We had an issue with a dumpster, but Sourgum made it right by us immediately, and handled it in a very professional way! We have rented close to a dozen times with them, and our experience has been... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Sourgum
Scritti dall'azienda
We provide a wide range of waste & recycling services on demand, from one-off rentals to recurring pickups. Sourgum caters to enterprises, contractors, homeowners, and anyone who needs reliable modern waste services.
Welcome to the future of waste and recycling!
More about us:
Sourgum is the first controlled marketplace for waste and recycling, delivering nationwide enterprise-grade service through a network of 5,000+ vetted local haulers. Sourgum owns the entire service experience through proprietary technology that provides real-time visibility and operational control. Founded by fourth-generation waste industry leaders, Sourgum eliminates the frustration of hidden fees, unreliable service, and fragmented vendor management.
Sourgum’s platform powers the entire hauler network, enabling enforceable SLAs, verified service, and economies of scale that drive better pricing for customers. Sourgum is transforming the $100B+ waste and recycling industry with solutions that scale with your ambitions, all backed by leading investors including Spark Capital, Suffolk Technologies, and Founder Collective.
For more information, visit sourgum.com.
Informazioni di contatto
Stati Uniti
- 888-813-5276
- hello@sourgum.com
- www.sourgum.com
Trusted by Thousands
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Five-star service from start to finish
Five-star service from start to finish! The rental process was incredibly easy, and the customer service team was very helpful in recommending the right size for my project. The dumpster was delivered and picked up exactly when promised. Highly recommend for anyone needing a hassle-free experience!
Complete Failure
Sales Rep, Scott, failed.
Represented multiple options, then options were not available.
Dropped off Dumpster 5 hours after anticipated and then picked up before we could fill, then charged for the unfilled dumpster and then given $100 credit. Complete failure on Sourgum. Appreciate nothing and so happy you kept our money.
On time delivery drop off and pick up
pleasant and helpful dropoff and pickup…
pleasant and helpful dropoff and pickup members
Great service
They deliver when they say and pick up…
They deliver when they say and pick up when they say
Happy
customer service was friendly and informative. delivery to the site was excellent

Risposta di Sourgum
Sourgum was very trustworthy
Sourgum was very trustworthy. They delivered the dumpster on time, gave us the time to load without feeling squeezed for time, and picked up right on schedule. Communication was great! I would highly recommend Sourgum for your junk removal, renovation needs or even spring cleaning. Certainly beats a bunch of trips to the dump. 5 stars for Sourgum!

Risposta di Sourgum
Kelley is the absolute best!!
Kelley is the absolute best!!! Extremely accommodating, always available to help and follows through on everything.

Risposta di Sourgum
Great employees
Great employees. Extremely respectful responsive and professional. Great experiences

Risposta di Sourgum
Abundance of Unnecessary Emails/Texts
The actual service, driver pickup and return/swap out, is great to excellent. The amount of emails and/or texts received from Sourgum is ridiculous. There's no need for multiple emails and/or texts per single service. Nor is there a need for a payment reminder unless the payment is actually late, which has yet to happen, but here again receive multiple emails about upcoming payment due per single service. May not use Sourgum again if this practice is not discontinued.
Reply to Sourgum's reply:
Link in email footer does not work/link, therefore I can't unsubscribe to email communications. Feel free to share this feedback with the team as well.

Risposta di Sourgum
Completely professional
Completely professional. Customer service is top tier. Sourgum is my go to for dumpsters!

Risposta di Sourgum
I have been using them for a couple…
I have been using them for a couple years as a contractor. It’s the best company I’ve worked with delivery is usually the same day or next communication is always clear full contact and they have a great team.

Risposta di Sourgum
Helpful and easy to work with
Helpful and easy to work with. Gave update midway through dumpster rental to see if ready to schedule pickup.

Risposta di Sourgum
On 2/17/26
On 2/17/26, I rented a 10-yard dumpster right before a big NJ snowstorm (when it was only supposed to be a rain event) for delivery on Monday, 2/23. The price was right and delivery was able to be scheduled quickly. Finding out Friday morning, 2/20, that it was going to be snow up to 9 inches, Sourgum easily rescheduled for Tuesday, 2/24. By Sunday, 2/22 - it was a blizzard and with only myself and my daughter to clear the driveway and a spot to park in the street, I contacted Sourgum to postpone delivery. Customer Service graciously suggested I put the delivery on 'hold' until I was confident the delivery could be made. Delivery was rescheduled for 3/2. The driver arrived by 7:40am, and was gone by 7:50am. The delivery was so smooth. Pick-up was 3/6 and I didn't have to be home for it. By 9:15am, the dumpster was gone.
I cannot stress enough my appreciation for the graciousness, the flexibility and the high-level of customer service that was given. They truly went above-and-beyond and made it so easy. I was beyond stressed over this and their willingness to work with me really helped alleviate my concerns. I cannot begin to tell you just how much I appreciate, not just the flexibility, but the patience they had with me. I am so grateful I went with Sourgum and will whole-heartedly recommend them to anyone who needs a dumpster rental. It would be foolish to rent a dumpster from anyone else.

Risposta di Sourgum
Timely drop-off and pickup
Timely drop-off and pickup. Quick responses from support.

Risposta di Sourgum
We had a minor issue with a dumpster
We had an issue with a dumpster, but Sourgum made it right by us immediately, and handled it in a very professional way! We have rented close to a dozen times with them, and our experience has been great! We have a regular driver, Barry, who knows exactly where to place our dumpster, and is always very professional with our staff. We couldn't be happier! Michael

Risposta di Sourgum
Bait and switch
Bait and switch. Liars, liars, liars. I ordered a dumpster for household items and then they charged me more than double the price because it contained "non-construction" items. I will be contacting the BBB. I should have suspected it from the start because of their scummy-sounding sales guy. Trying a little too hard. I don't need a friend that then turns around and gouges me.

Risposta di Sourgum
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