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Distributeur van hoogwaardige geluidsapparatuur.,AUNE,Edwards Audio,LUDIC Audio,Schiit Audio ,Soundaware
Paesi Bassi
2,7
9 recensioni
Nessuna traccia di inviti alla recensione precedenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
App doesnt load or work at all, Customer service just says they are working on it for over a year, I would suggest saving your money as I just feel scammed and will never but a product from this company, fair warning
Excellent experience, received a dac and amp in 48 hours. Unusually fast for dutch shipping services.
Had a question regarding power supply, quick responses and helpfull people.
I'd buy from them again.
Regards
I submitted a support ticket over a week ago regarding an issue with a device that needs repair or replacement, but I have yet to receive any response. Based on other customer reviews, this lack of communication seems to be a common issue. Their FAQ and product pages also contain language that comes across as unprofessional and even arrogant.
Unfortunately, my experience so far has been disappointing. I would strongly urge Schiit to reconsider their partnership with this company. I’d recommend looking at alternative products from other brands that offer better customer support.
Alles prima als je bestelt maar o wee als er iets verkeerd gaat!
Pakket niet ontvangen, 1 keer een onbeleefd antwoord op mijn mail gehad van verkopertje Frans en verder niets meer.
Ze weigerden pertinent om het verloren pakket terug te betalen, 10 weken mee bezig geweest en uiteindelijk een PayPal klacht moeten escaleren tot claim om mijn geld terug te krijgen.
Ondertussen had ik reeds DPD gecontacteerd en bleek dat de verkoper reeds een terugbetaling ontvangen had!
De merken die ze verkopen kun je ook (vaak goedkoper) op Amazon vinden en daar heb je wel service en garantie.
Let op: op Bol is het dezelfde verkoper dus ook vermijden!
Lees er ook eens de andere reviews op na.
Dit bedrijf handelt onder verschillende namen maar het is bijzonder moeilijk met ze in contact te komen, op geen van de websites is een telefoonnummer of fysiek adres te vinden en emails worden veelal niet beantwoord.
Er wordt geclaimd officieel dealer van Eversolo te zijn (handelsnaam: Eversolo-Netherlands.com), en daarom heb ik een Eversolo DMP-A6 ME van ze gekocht. Maar zodra ik aanspraak op garantie maakte omdat mijn apparaat een defect vertoonde na 6 maanden blijkt die claim niet te kloppen.
De communicatie verliep uitermate moeizaam en pas na inschakeling van mijn rechtsbijstandsverzekering en ingebrekestelling is het apparaat na 3 maanden dan eindelijk gerepareerd.
Great support when I need them for my midgard.
Very kind and fast response.
Miserable customer service: sends the wrong product to me in Germany (adapter for plug required) and does not compensate me for the return postage. Has the longest and most restrictive return policy I ever experienced. Unfriendly personnel does not answer my Schiit product related questions but demands that I read the info on the website. However this info is not up to date but describes an older generation product than shown.
Schiit definitely must change their European distributor!
Schiit distribution in Europe. The distribution company has the worst practices with clients:
-Pay for transport and doesn't come very fast
-Pay for returns even if the product has a defect
-Attitude towards client (it is your fault..., or, yes the product makes noise but that is ok)
-Not very proactive when hinting for warranty
I will buy from now on from JDS labs on amazon to avoid this kind of issues here in Europe.
Ordered 2 Schiit products a while ago. Emailed 3 times. It seems they don't have any means of contacting Schiit, they are just waiting for stock-info. Worst was that I didn't get any heads-up, not until my second email.
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