Snow+Rock Recensioni 518

Booked to go in and get new ski boots, explaining I would need to have the left one adapted to accommodate an annoying navicular bone. Sean, an experienced fitter (and ski instructor), was prepared, and very helpful. He spent time to work out how to adapt the boot and explained the process to me. The staff were attentive and friendly throughout my time in the shop. This was at their Chill Factore store in Manchester. It was also reassuring to know that any tweaks needed to adapt the boots would be provided at no extra charge.

Very impressed with Snow+rocks customer service, they genuinely seem to want to do the right thing. Recommended company!

Fantastic customer service from Lee in the boot fitting department at Snow and Rock , Chill Factor Manchester.
Big thanks to Lee for helping me select a new pair of boots. He was extremely professional and polite and demonstrated that he understood my needs.
I would definitely recommend him if you need new ski boots.

Update - we visited the store and showed the manger the issue with the helmet and they changed it without hesitation.

Much better result than our initial expectations based upon our phone call with the store.

Customer service redeemed and a big thank you from us.

We’re a regular customer to Snow and Rock so we’re back in a good place.

I bought new ski boots in Jan this year from the Hemel Hempstead branch . They were initially as comfortable as ski boot ever are , but on my 2nd ski trip I had some discomfort in my right foot at the end of a long days' skiing .
I called the branch on my return home , explained the problem and was invited to bring the boots back for adjustment .
An appointment was made and I was greeted on arrival by Jean-Luc who had already been briefed on the issues and he re-fitted the boots , 'blew out ' the sides and an hour later I was feeling much more comfortable :)
When I asked how much much I owed them for their work they said it was FOC as it was part and parcel of their service .

The moral of the story is , whilst you can possibly buy something for less online , when buying boots you need to go to a company who can actually FIT AND ADJUST them . Imagine if I'd bought them online , skied in them twice and tried to return them to the online retailer as they weren't as comfortable as I hoped ?
Well done S&R Hemel Hempstead

I visited King William St store. Intended to purchase 3 x walking boots. Assistant didn’t not have a clue, nor how to measure. Assume never received any training. Argumentative so left. Tragic. Happy to shop elsewhere. Their loss about £800 worth.

I purchased custom-fitted ski boots from Snow + Rock’s Covent Garden store, expecting a professional service. After two fitting appointments and a significant financial investment, I was horrified to discover—on the mountain—that I had been given two different-sized boots! This was not only uncomfortable but also dangerous - it completely ruined my holiday.

Despite bringing this serious issue to Snow + Rock’s attention, their response has been dismissive. After a lot of back and forth, they offered only a refund and a £30 voucher, with no attempt to rectify the situation and failing to acknowledge the distress and disruption their mistake caused. For a company that prides itself on expert fitting services, this level of carelessness and lack of accountability is unacceptable.

I trusted Snow + Rock for their expertise, but their failure to check something as basic as boot sizes has left me deeply disappointed. If you’re considering investing in ski boots here, think twice—I would not recommend them based on my experience.

Saw Sarah at the Bluewater branch on 19/02/25. I dropped in without an appointment and the service was exactly the same as my wife received by appointment the previous week....OUTSTANDING!

There was no attempt to force nor to hurry us along - just good, solid sensible advice from a person who clearly knows her stuff!

I had an amazing experience at Snow+Rock in Hemel Hempstead while getting my first pair of ski boots. This was a big deal for me, as i have never done something like this before. Thankfully, Chris went above and beyond to make it an easy, enjoyable, and completely stress-free experience.

From start to finish, Chris was friendly, knowledgeable, and incredibly patient. He took the time to explain everything, ensuring I got the perfect fit while making me feel comfortable and confident in my choice.

If you're looking for top-tier customer service and expert advice, I can't recommend Chris and the Snow+Rock team enough. Thank you for making my first ski boot fitting such a fantastic experience! I'll definitely be back.

❄️⛷️ #SnowAndRock #SkiBootFitting #ExcellentService

Unfortunately only do boot fitting by appointment and they didn’t offer me an appointment! They have lost a sale as I will by my boots elsewhere where customer service is better!

Purchased a new rucksack for hiking, the staff were helpful, polite and attentive. Managed to source an item which was out of stock. 4 stars as not a great range available in store.

Michael at Covent Garden - thank you!! A total pro at ski boot fitting. Spent a quality 2 hours with him today - boots first time on felt tight and uncomfortable… by the time he had finished working on them - and my feet - they felt like a pair of slippers. Amazing!! 🤩 ⭐ ⭐️⭐️⭐️⭐️

Skiing boots from Snow+Rock Port Solent.
The fitter didn’t sell me the right size of skiing boots which resulted in me loosing my two big toe nails after skiing for 10days. I took the boots back to the Port Solent shop after the skiing holiday and got told that they were the right size and that skiing boots were not supposed to be comfortable.
I went to a very different sports shop (competitor )and got told after looking at my boots and measuring my feet that those skiing boots were far too small and that I am a size 5.5 in skiing boots, not as sold a size 4.5.
This shop had a good selection of skiing boots and I could choose from seven different makes and models, not just one pair of skiing boots(Salomon for £340) like at Port Solent. This season I have loved skiing again as no pain and not damaging my toe nails again.
Would not trust fitters at Snow+Rock again.

Returns are a nightmare.

Beware returns to this company part of Cotswold outdoors. Got caught up in a computer loop and couldn't get out of it. We tried phoning etc. Impossible. Never again

I visited your Bluewater store on Friday 7th Feb with my son who is due to be going on a school trip to Finland next week. I have no idea myself about boots, thermal socks, trousers etc. that he will need so I was reliant upon the advice of your shop staff. I was assisted by Chantelle who provided me with a first class customer service, she was so helpful and nothing was to much trouble. She provided me with some really helpful advice in order for me to make my purchases. Chantelle you are a credit to your employer and I do hope you are recognized for your customer service skills. Thank you.

My husband and I bought walking shoes in the Silverburn, Glasgow store today. Travis provided us with an outstanding service, giving us suggestions on the different brands/fitting/materials etc. His cheery and knowledgeable personality was greatly appreciated, thanks Travis!

If looking for technical equipment don’t bother here. As a walk in to the Chertsey store staff told me I would have to book specialist boot footing appointment. I book a slot and have to travel back a week later. The service was terrible. A guy goes off to search for a boot in my size. Can only find two but then disappears out back for the entire time. So they have no sizes of the boots I need, no bindings and no help. Complete waste of time.

Had a really good experience getting a new helmet and goggles. The chap was very knowledgable and friendly and answered all our queries. I felt I’d had very good advice and came away with exactly what I needed. Thanks.

Visitor 1498390212
Luke, one of the boot fitters at Hemel was absolutely awesome. Having failed four times to get boots properly fitted on my son, Luke saw it as a personal challenge to get his very wide feet fitted into the boots we had bought a few weeks earlier, without success in them fitting.

Luke spent time with us and refused to give up. In the end, Ben (my son) had the time of his life, without any pain whatsoever.

I can only thank Luke, he’s given Ben a new lease of life and can now look forward to many years of fun!

Can't recommend this team enough.
After a terrible experience in Manchester with another company, on a whim I visited Snow+Rock to see if they were able to restore my confidence.

The team were beyond helpful and fully put my mind at ease, explaining the specs of my ski boots and ways in which they would benefit me.

Thank you so much!