Student Loans Company Recensioni 

Could not run a bath.

Horrendous experience. I am trying to support my daughters application for her second year. You phone for support and constantly get cut off and referred back to the online system. You cant get to speak to anybody. The online system only shows last years loan and is stuck in a loop. Meanwhile my daughter is getting emails saying that if I don't support her application in the next 28 days she will get the bare minimum. A truly horrible system that does not work but what can you do as they are the only student finance company.

Absolutely awful experience with the student loans company. It's is impossible to get through to anyone. I am currently living overseas in the USA, they provide no options for standing orders from overseas accounts, so you need to either need to maintain a UK bank account and suffer the constant transfer fees from the banks or pay a transfer fee every month to pay them.You have to constantly provide them with proof of income and paperwork which will cost you to post international. Clearly hundreds of not thousands of people have awful experiences with this company based on the 1* rating and clearly they do nothing to improve service, it's a disgrace that the student loans company is able to continue operating with such poor reviews and is backed by the Government.

Wish I could give 0 stars. SLC is an absolutely useless organisation. I have a credit balance - apparently they can't provide a statement if you have a credit balance only if you have a debit balance and it takes 28 days to process a refund even though the refund notification email says three to five working days.

Shocking communication in every way. SLC requested info by email, then sent a letter by post requesting it again (but in online account it is still being processed), then email me to say I haven’t provided an address, before texting to say I have to call…and nobody answers the phone for an hour. Added to the fact that the tone of all communications suggests I’m not doing what I should be whilst providing no evidence this is the case, really poor all round!

Waiting OVER an hour on the phone each time I've tried to call! I've tried calling at different hours of the day in the hope its less busy - but no. In 2024 this is truly terrible service.

What a rip off company. Feels like I'm never going to pay it off despite seeing a decent share of my wage going out every month. I'm unfortunate to be on the initial Plan 1 which means it won't be written off until I'm 65, and the interest just seems neverending and just increased and increased when I wasn't earning enough to pay it off. Almost half of the payments I made last year went on interest, it seems worse than a mortgage. To take on a loan like this at such a young age without realising the consequences isn't good. In hindsight I wish I had never taken the loan

I am not sure where to go next I do not earn any money but they are not accepting my evidence. I have tried to defer but they say because I am self-employed with an accountant the evidence I can provide is sufficient. I have provided a copy of the hmrc information a signed letter from my accountant and a copy of my profit and loss account. I really do not know where to go now I fear I am about to loose everything because they will not accept my defferment

It seems that SLC are short of money and yet the high paid execs still enjoy a good financial screw. When you seek a full refund for money which has been stolen from your wage packet. particularly when you have not reached the financial threshold!! It now seem they are telling people to wait !!! Sorry this is B/s when given a legitimate claim for payment lack of funds is no excuse!! By law they must follow their own rules!! I have now applied interest to the sums outstand to me bank of england base!! If they fail to act get the MP to refer to Parliamentary ombudsman. Young people who have used Trustpilot have shown what SLC are. Shame martin lewis have never had a loan or faced dealing with this bunch of thugs. No stars

About as useful as a chocolate teapot. On hold for an 1h 15mins only for them to close at 6 and end the call...

If I could give 0/5 I would. Does anyone get the feeling they don’t actually want you to payoff your loan? I can’t believe in this day and age the only way to contact them is via a phone line which no one answers. Apparently people have tried via Facebook? I don’t waste my time with social media rubbish so that isn’t an option for me. Surely there has to be a better way to request a final statement that you can pay off without the danger of then potentially overpaying and then having the problem of needing to phone up again to get a refund... Honestly this company is a joke.

Terrible. They take £200 out of my wages each month but I don’t get a single statement from them. If you try to contact they don’t answer the phone - I’ve currently been waiting 1 hour and no sign of anyone answering their phone line

Terrible service. Waited an hour on hold and couldn't wait any longer. Phoned another time and waited another hour, got through to an advisor who put me on hold and cut me off. I phoned again and it said there was at least a 45 minute wait, I couldn't bear to listen to the hold music all over again. The message on their automated system says that to avoid the wait you can send a message via the Facebook site. I did this and received a response saying athat they will take 72 hours to respond, in itself that is not a problem, however some time later I received a message saying they were closing and I would have to resend the message the following week, the original message said not to resend. I went on to message again today during their opening ours and was unable to send the message, it seems the message function is now disabled. I then went on to the Facebook posts and there are 100s of people complaining they also can not get through or message them so it's not just me. The problem is that we have very little choice but to use them.

Absolute nightmate to deal with. Told me to set up a direct debt, then reduced my payments and wouldn't let me increase so I was paying more interest. Couldn't give me a final balance after an hour on hold. Couldn't even take my complaint over the phone. Joke. Glad to be done with you.

I have been updating my employment status every year, as they request, and have sent them very personal and confidential information via the gov.uk web. It seems they have lost it and they are saying they cannot process my assessment because of insufficient evidence. So they want me to send everything again. I called them and the phone conversation with the advisor was a waste of time as he didn´t know how to answer to any of my questions about the documents I had sent. They do not treat the information sent to them with care and seriousness. I asked to speak with an assessor and I was denied that right. So I wrote them a letter demanding to be contacted by someone serious and with authority. They have gone silence. I have sent them a second letter. No reply. I am sure their next communication will be a letter from a debt agency. These people are incompetent and dangerous.

These people are scum. They have made zero attempt to contact me before sending my details to a debt collection company. They had my phone, they had my email so there is zero excuse. The UK has become a country where people with ambition are punished for it and the Student Loan Company is the face of that. Let's hope they don't exist for much longer.

Called to ask about second degree loans and turns out I’ve been given completely false information by the student finance customer service rep. Now have wasted a month applying, going to interviews wasting money on ucas- only to be told I was given the wrong information and the course I’ve applied for isn’t covered as a second degree. Called a further 2 times today and was again given completely different info from 2 different people! Making a formal complaint but won’t change the fact that my future plans have been completely trashed because of this horrendous company.

Not surprised to read the other reviews. Always a 30 minute wait to call them. Finally paid off my loan this week & was advised that a letter would be sent through the post to confirm this (why on earth aren't they doing everything online / via email as standard in 2024 is beyond me) and it would take a minimum of 20 days so demanded an email with attachment (they only do this if you flag as an emergency) to send to my payroll provider to stop the payments. Just generally really bad customer service and an unpleasant experience.

This company is infuriating to deal with.

I changed employment in June, and was immediately bombarded with aggressive texts, emails and phone calls from SLS about updating my employment status.

I hadn’t had a paycheque yet so waited for my first paycheque to do this, and calls, texts etc escalated in the meantime.

Submitted my new details in July and the calls stopped. In October they started up again (I had not changed employment status since last submission) again getting increasingly aggressive.

Trying to get through on the phone was impossible, they put you in a ‘callback queue’ but then either never call back, or call back then immediately hang up when you answer.

I couldn’t get through to a person so have resubmitted the same info I submitted in July. But are we seriously expected to do this every few months even if our employment doesn’t change? Why are they not transparent about this?!

Rude and incompetent customer service, asking for details or evidence that you can't provide, because it's not possible to get, treating people like they are gods.
Worst ever ever customer service.