Student Loans Company Recensioni 

As a parent of a student on a gap year applying for student finance the experience has been appalling. Ridiculous requirements for evidence of “connection to the UK” for a young person just on a gap year. Appalling lead times, over engineered processes and no individual empathy. It is obvious that they work to a restrictive script that has no baring on reality and individual circumstances. This excessive requirement for information for a UK citizen leads to crazily long lead times, high levels of stress and poor outcomes. All while they sit and charge punitive interest rates on the students once they do give the loans. Complaing is also pointless. Like speaking in an empty room. The company and the student loan system is broken.

If there was a degree in losing paperwork and asking for the same documents endlessly, the Student Loan Company would graduate with honours. They seem to specialise in registering people under the wrong names (despite having passports right in front of them) and then sending letter after letter demanding “evidence” that has already been sent multiple times.

It’s almost impressive how consistent they are at being inconsistent. You would think an organisation that deals with education could at least read, file, and process basic information. But no – their real curriculum seems to be bureaucracy, stress creation and applying interests faster than anyone can say “overpayment.”

I never studied a degree with them, yet somehow I still end up treated as if I owed them half a lifetime. It’s a system that feels designed not to support, but to squeeze.

If you enjoy sending the same documents ten times, having your legal name rewritten incorrectly, and being pursued for money that grows with interests you never agreed to, then congratulations – you’ve found the perfect company.

Otherwise, brace yourself!!

A big thank you to Dianna (Geordi accent). A very polite, professional and courteous individual who helped me with my query today.

I did look for a formal means to say thank you on the SLC website but it appears they only accept complaints lol. So Trust pilot will have to do.

Cheers for your help.

Truly appalling, unhelpful, inadequate, stressful, useless. Absolutely disgusted by this joke of a company. Enough to put anyone off applying for higher education if they will need a loan or even just to apply for a bursary. Their despicable systems and ( lack of) customer service has brought my family member to their knees and they are at the point of giving up on their course due to the last 5 months of Student Loans totally useless systems and staff.

If I could rate minus minus stars I would. Poor advice. Lengthy waiting times. Waste paper by sending so many letters it is embarrassing. Unhelpful staff who cannot help on queries. Misled on investigations which are started but don’t go anywhere. Got a refund in the last month because they took too much money. They won’t tell me how much but I have to agree first and then I will find out sometime in the next 28 days and if I give any detail incorrect they won’t give it and they asked me please not to contact them regarding it either on the phone which is a disgrace really. This has happened on many occasions where they refuse to complete any investigation I started. Corrupt.

Just trying to cancel an application is the worst thing in the world. You go to the website and it tells you to call them up to cancel it, and then after calling you get an automated response that leads you straight back to the home page of the website, ultimately sending you in endless circles. I still haven't solved this issue, and i've been going in circles for the past 3 hours.

The most unhelpful, useless and arrogant company I have ever dealt with. There is clearly no come back for employees or management.

Speak to a robot on the phone, be sent through hoops and circles, finally navigate after being reminded you can do it online (which online told me I have to call..) to be told of 20 minute call wait.. Of course interrupted the poor hold music every minute to tell me how important my call is and they know I am waiting - crucial information I couldn't have worked out on my own. And which meant I had go stay actively listening for the eventual human to answer. Poor. But they don't care, they have my money and I'm paying interest on it every minute they keep me on hold...

I called to try to find out the interest rate that would be applied if I took out a loan. I had to do this as the information on the website was inconsistent. They insisted on wanting me to confirm who I was as I had a record from over 30 years ago - as I couldn't remember the address and telephone number from my student days we were in a perpetual circle. They would not tell me what rate would be applied. The experience was so terrible and I have no confidence in them that I will not use them and will approach a bank for a loan instead - who will be regulated and provide clear information. I feel that this company is simply out to confuse and make money out of vulnerable students and families.

Don’t kid yourself – this scheme isn’t about helping you pay your university fees, it’s about chaining you to debt for life. The interest rates they slap on are nothing short of extortionate.
Their customer service is abysmal, and the website never updates properly. They’ll charge you more interest than you actually owe, and then fob you off with lies over the phone or by email.

If you want to do something meaningful with your life, fine – but do not go to university unless it’s for a course with a very clear and practical outcome, like economics, medicine, engineering, or law. Otherwise, you’re signing yourself up for a parasitic relationship with the government.

And don’t be lulled into the whole “don’t worry, the debt’s wiped after 30 years” line. Think about what it actually means: your salary reduced by £150–£300 or more every single month, while the debt quietly piles up with interest. That’s not help, that’s a shackle. Use your money wisely.

Don’t do it.

I would give 0 but apparently your not allowed. The most unhelpful company I have ever had the misfortune of having to deal with and that's the problem -you have to deal with them. They know this and genuinely don't care how unhelpful they are, rude and try to complicate even the most basic of things,. Lucky if anyone speaks English and the ones that do are just as unhelpful.

A family member is trying to sort out a loan for a degree. He has secured a place at an amazing University and we are all so happy for him. However this is being jeopardised by SLC due months of absolute horror of dealing with SLC. They are incompetent, rude, disrespectful, dismissive and as if this is not enough they utterly contradict themselves. No one knows the definitive answer to simple questions and Managers hide from the very people they should be helping.
I cannot believe this company is allowed to continue in business and why the Government has not looked into it. It’s a national disgrace and needs shutting down.
I am contacting my MP regarding this dreadful company.

A ruined graduation day we will never get back. My son was elated to get his degree, even got student of the year...went to get his certificate only to be told they couldn't release it due the fees not being paid which was a massive shock. My son was devastated and the rest of the day was spent on the phone to SLC to people who blamed my son although 2 assistants managed to work out it was their error but generally none of them read the notes properly. The plans with family who had travelled long distances were all cancelled and the afternoon was spent trying to support my very upset son.
Still awaiting for the to retrospectively agree the tuition fees again.
The stress and disappointment of this who scenario has been hideous.
He had no correspondence that they'd cancelled them. They'd made an admin error and still haven't rectified it. Everyone you speak to tells you you have to wait longer. At the moment I'm worried despite them having previously agreed the fees they won't reagree them as I fear they can't understand their own system. I'm so upset about the whole thing and still my son has no degree.
It's made me very low. I feel noone understood on the phone that we had one of the best days of his life ruined.
So hope this can be resolved.

I cannot express in words how truly dissatisfied I am with the student loans company. Baring in mind you pay off student loan once you earn over a certain amount threshold, that comes out of our wages... I have been harrased for money. Once they got a taste of me paying money they felt they were entitled to it every month. Since coming back I have paid their fees for £15 a month and have explained I am now unemployed since returning to the UK. Still they continue to charge me this fee? Purely incompetent, obviously not updated the file since our last conversation where I let them know this.

Terrible line when calling about cancelling repayment of my student loan and adviser was quite unclear. Asked to repay via direct debit but was told I would not be eligible, so would need to continue paying through PAYE, then have the money refunded through payroll, and that SLC would put an automatic stop on repayments through PAYE by notifying HMRC. Sounds like it will take a long time to receive the refund and I wasn't left with a lot of confidence that payments through PAYE would automatically stop.

Honestly awful- trying to support my son’s application. Despite repeated attempts, the adviser wouldn’t slow down, and the information was next to useless. He clearly knew what he was talking about, but didn’t seem to grasp the concept, despite repeated reminders and stoppages, that this was confusing for me and he needed to go slower and break things down- And I have two degrees myself! I shudder to think the sheer number of parents supporting an application that haven’t got the correct amount of money, because something has been omitted or missed out!

tried to cosign for nieces $32k student loan with sallie may. have 800 credit score - 1 million + tax return - no debt etc etc They quoted an 18%+ rate !!!!!!!!!!!!!! TALK ABOUT PREDATORY LENDING !!!!!!!!!!!!!!
These guys should be in jail !!!!!!

I'd give zero if I could, don't seem to care that they may have a data breach. Complete brick wall when you attempt to escalate an issue. Unhelpful staff who seem to find it funny to keep you hanging on the phone as long as possible. Managers that hide behind the call handlers.

I was appalled by this company. I was pestered by email and text and when I phoned up, I couldn't even work out how much the sum of money was that I apparently owed. Two people hung the phone up on me. Their attitude was one of disregard. I would never touch this company again. This is once again proof in a cost of living crisis, how one company treats people is disgusting.

If I could give a 0 I would!! for approximately 9 years I have been fighting with students loan company regarding a law degree that I applied for and became seriously ill a week later, I called the college that is now non existent who informed me they would cancel everything and inform the student loan company since I was in hospital, a few years later I received a letter stating I owed over 5 thousand, I have spent several months and years on the phone to these idiots to sort this out. They said for me to get in touch with the college, (I had already told them that it was now non existent!) So now I am yet again going back and forth to rectify this! I did go to see citizens advice who said that this is the responsibility of the student loan company since it was a five year course and they kept paying the said college without any written or verbal communication with myself!! I am now expecting a private pension and the pension company said HMRC would take this money out of my pot!!! for a course I did not attend, for books I did not receive, for a degree I never got!!!