Sky - White Rose Shopping Centre, Leeds Recensioni 

Risposta di Sky - White Rose Shopping Centre, Leeds

4 giorni fa

Hello Hitesh,

Thank you for taking the time to share your experience. We are sorry to hear that your recent interactions left you feeling frustrated and concerned.

We understand how confusing it must have been to receive information about pricing that did not appear to match the amount you are currently paying. We also appreciate how disappointing it would be to arrange a callback, then have a subsequent conversation end unexpectedly before your query had been fully addressed.

We aim to provide clear, accurate information about pricing, package options and any future changes to services, so it is concerning to hear that this was not your experience. We also understand the importance of feeling listened to and having confidence in the support you receive when discussing your account.

While we are sorry that this experience has left you with such a negative impression of our customer service, we do appreciate you taking the time to share your feedback. Comments such as yours help us understand where we need to improve our communication and overall customer experience.

Thank you again for bringing this to our attention. We are sorry for the frustration and disappointment this situation has caused.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks, Jason

Risposta di Sky - White Rose Shopping Centre, Leeds

27 lug 2026

Hi,

I'm sorry to hear about your experience and the frustration this has caused.

I can appreciate how disappointing it must have been to contact us multiple times for assistance and feel no closer to a resolution. You should have been given clear guidance on the correct process, and I'm sorry if this wasn't the case.

I'm also concerned to hear that one of the calls ended while you were still explaining the issue. This isn't the level of service we aim to provide, and I understand why this left you feeling let down.

If you still need us to look into anything specific or help get things back on track, we’re here and happy to support.

You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Risposta di Sky - White Rose Shopping Centre, Leeds

Pubblicata il 1 lug 2026

Hi Steven, I’m sorry to hear that you're thinking of leaving after being with us for 6 years.

I can appreciate how disappointing it is when your equipment isn't working as expected, especially if you're having to manually restart it each morning just to get it up and running. That's certainly not the experience we'd want you to have.

I also understand your concerns around content costs and equipment. While some films and events do carry an additional charge, and Sky equipment may need to be returned when a subscription ends, I appreciate it can feel frustrating if this wasn't what you expected.

I'd like the opportunity to look into the issues you're having with your TV service and discuss any concerns around your account.

Please reach out to me directly and I'll be happy to help.
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks, Carol

Risposta di Sky - White Rose Shopping Centre, Leeds

27 feb 2026

Hello Renu,

Thanks for taking the time to share your review.

If there is anything we can do to help then you can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click

📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks, Jason