My contract was renewed by sky without my knowledge or approval and when I wanted to cancel sky sports there was a charge of £60. I have therefore moved to another provider. Skys contract cancellation... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had the misfortune to visit your Sky store at Metro centre Gateshead. Disgraceful customer service!! They stand in a line at the front of store. Only interested if you purchasing. I already... Leggi di più
L'azienda ha risposto
Been without broadband for 5 days with no sign of it coming back online!
L'azienda ha risposto
Big thanks to John, knew exactly what he was talking about, very informative and helpful. Also great patience when the system crashed. So good so far, hopefully more 5 starts throughout the set up and... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Informazioni di contatto
Saint Michaels Way, Metrocentre, NE11 9YG, Gateshead, England, Regno Unito
- 0191 460 0256
4,9
Eccellente
430 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Le persone hanno visualizzato anche
Went in to change my phone
Went in to change my phone, process was easy, especially with the help of John. Very happy.
2 aprile 2026
Non scritta su invito
Jade was excellent
Jade was excellent. Explained everything very clearly. Very helpful and helpful.
Couldn't fault her help and advice
1 aprile 2026
Non scritta su invito
Great service from Sky
Great service from Sky in store from Nigel! Made everything really clear and seamless.
31 marzo 2026
Non scritta su invito
Angela was absolutely brilliant from…
Angela was absolutely brilliant from start to finish. Everything was explained in full detail and the best deal given. Thank you SO much. A true assess to Sky. 😊
Lisa and Sue
31 marzo 2026
Non scritta su invito
John was really helpful in the…
John was really helpful in the metrocentre, gave some great advice and was knowledgeable. Thank you 🙏🏼
31 marzo 2026
Non scritta su invito
John and Kris were fantastic and sorted…
John and Kris were fantastic and sorted everything out for me
31 marzo 2026
Non scritta su invito
Great service
Great service from John, he was very helpful and informative
30 marzo 2026
Non scritta su invito
John
John is a credit to the sky team, thanks for sorting my sim out.
30 marzo 2026
Non scritta su invito
Kris was really helpful- great…
Kris was really helpful- great experience for us all.
30 marzo 2026
Non scritta su invito
Kirsty was fantastic
Kirsty was fantastic, made our purchase easy! And throughly explained everything. Ensured we have the best deal, polite and friendly :)
29 marzo 2026
Non scritta su invito
Excellent service from John
Excellent service from John. He explained everything and made sure we got the best offer available for what we needed.
27 marzo 2026
Non scritta su invito
Great Service
Was greeted by Kirsty this evening. I express my interest in to a sky package. We went over the options available to try and find a suitable one for me. Once established one, Kirsty went through what the next step were.
Kirsty was very friendly and helpful with great knowledge of these products
I’m sure everyone says this, but I think she should be given a pay rise🙂
26 marzo 2026
Non scritta su invito
Kirsty was great
Kirsty was great! Really helpful and made sure we felt super looked after!
Would 100% recommend her amazing customer service
26 marzo 2026
Non scritta su invito
John was a great salesman
John was a great salesman. Appreciate it
26 marzo 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Had the misfortune to visit your Sky…
I had the misfortune to visit your Sky store at Metro centre Gateshead.
Disgraceful customer service!!
They stand in a line at the front of store. Only interested if you purchasing. I already have a Sky SIM and needed a new SIM card as I was having problems.I also have Sky TV Channels.
I was given a phone by a member of staff and told to ask
them for a new one. He had put me through to wrong department. It was just a recorded message. I asked another member of staff if he could help me do it. He did not want to know. I left the store saying I was going to 3 store opposite and would leave Sky. This is not the first time I have had bad service from staff at this store.
I went into 3 store and signed up with them. Staff were so helpful.
On walking past Sky on my way out staff again lined up like bouncers at front of the store. I said I have left Sky and gone over to 3. One of them remarked Good.
They are a disgrace!!
As soon as my Sky TV contract ends I will cancel as well.
☹️
25 marzo 2026
Non scritta su invito
Risposta di Sky - Metrocentre, Gateshead
Hi Ercolano. I’m really sorry to read about the experience you had — that’s not the level of service we expect, and I completely understand why you felt disappointed and let down.
You should have been properly supported when you came in for help with your SIM issue, not pointed to the wrong number or left to sort it out yourself. It’s also unacceptable that you felt ignored when asking for assistance.
I’m really sorry this wasn’t your first negative visit either. Whether someone is joining Sky or already with us, you should always be treated with respect and given the help you need.
If you'd like to discuss this further, please get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click
Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Danielle
John was extremely helpful in getting…
John was extremely helpful in getting me the right contract for me and taking me through how to change over to this new phone. Excellent customer service, very patient
21 marzo 2026
Non scritta su invito
John was really helpful and really…
John was really helpful and really helped our decision to move to sky easier.
20 marzo 2026
Non scritta su invito
Lovely service from Jade
Lovely service from Jade . Really helpful . Kind and friendly to my my son with additional needs .
20 marzo 2026
Non scritta su invito
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