The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ilya was absolutely fantastic. He went through the packages clearly and in detail and we're were very happy with our experiences of jointing Sky. Thank you Ilya
Good customer service & value for money
Spoke with Elena today in store. I asked for assistance in obtaining a PAC code which no other department within Sky could resolve for me. This was done without fuss or debate and resolved within minu... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.
Informazioni di contatto
Sky Shop, Liverpool ONE, 5 Wall Street, L1 8JQ, Liverpool, Regno Unito
- 01517 099013
4,8
Eccellente
63 recensioni
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Le persone hanno visualizzato anche
Ilya was absolutely fantastic
Ilya was absolutely fantastic. He went through the packages clearly and in detail and we're were very happy with our experiences of jointing Sky. Thank you Ilya
5 ottobre 2026
Non scritta su invito
Ilya
Ilya
I was really happy with how I was treated very good
30 settembre 2026
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Ilya is an example of a great Sales…
Ilya is an example of a great Sales Advisor carring aboyt customers and solving issues. so professional highly recommond, well behave- brings customer satisfaction
30 settembre 2026
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ILYA was so helpful today
ILYA was so helpful today. After being Frustrated Activating my replacement sim myself
21 settembre 2026
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We dealt with Ilya today and he was…
We dealt with Ilya today and he was great from start to finish . Sorted everything out and was really friendly and professional.
17 settembre 2026
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Great service
Ilya was extremely helpful and got me a great deal saving me about £25 a month from what virgin media could offer me. Highly recommend
17 settembre 2026
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Ilya had provided a great customer…
Ilya had provided a great customer service. We went to buy the different phone. But he motiveted us narrow us a different and gave a good offer. We are really appreciate the service of the place and specially of ILYA. He is a good person and well managed everything
2 settembre 2026
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Good service amazing support from Elia/…
Good service amazing support from Elia/ Ilia, very helpful and nice. 10/10
31 agosto 2026
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Ilya was really helpful
Ilya was really helpful. He explained everything really clearly and answered all of our questions. Great service
27 agosto 2026
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Spoke with Elena today in store
Spoke with Elena today in store. I asked for assistance in obtaining a PAC code which no other department within Sky could resolve for me. This was done without fuss or debate and resolved within minutes via the My Sky app. This option was not given to me previously. Absolutely outstanding customer service and I would like my comments to be conveyed to her supervisor. She has reaffirmed my confidence despite previous bad experiences
25 agosto 2026
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Ilya very friendly and helpful…
Ilya very friendly and helpful brilliant service
20 agosto 2026
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Liverpool one store
We went to the Liverpool one store for two new iPhones and “ Liam” could not have been more helpful. Answered all our questions and set our phone up. I also signed up for sky essentials with him. 10/10customer service
Tricia & Paul
6 agosto 2026
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Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
The worse internet tha I have gotten am…
The worse internet tha I have gotten am asking for help and there leaving me on the line for 40 minutes without any help don’t join
25 luglio 2026
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Risposta di Sky - Liverpool One Shopping Centre, Liverpool
Hi Sara,
Thank you for taking the time to leave a review. I'm sorry to hear that your experience with your broadband service has been so frustrating.
I can understand how disappointing it must be when your internet isn't performing as expected and you're trying to get help, only to find yourself waiting for long periods without a resolution. A reliable connection is important for everyday life, and when problems occur, customers should feel supported and kept informed throughout the process.
It's particularly disappointing to hear that you spent around 40 minutes waiting for assistance and were left feeling that your concerns weren't being addressed. We appreciate how frustrating that can be when you're already dealing with service issues.
If you'd like to discuss this further, the teams on the channels below can help you find the right support:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en
Thank you again for sharing your feedback. We're sorry that your experience has left you feeling this way. Thanks, Becca.
Ilya Amazing helped me out so much
Ilya Amazing helped me out so much
6 luglio 2026
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Very very professional & friendly…
Ilya is very professional & friendly person. Really appreciated
29 giugno 2026
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Ilya good service awsome
27 giugno 2026
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Ilya was extremely helpful assisting…
Ilya was extremely helpful assisting with my uk mobile iphone. Thank you
17 giugno 2026
Non scritta su invito
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