Sky - Elmsleigh Shopping Centre, Staines Recensioni 

17
TrustScore 4.5 su 5

4,3

Elmsleigh Shopping Centre, 62 South Street, TW18 4QF Staines, Middlesex, GB


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Valutata 1 stelle su 5

We have recently been looking to change our provider for TV Broadband and mobile phones to consolidate and reduce costs. After looking at several options we decided as a family to go with SKY at their... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I have been served by Mihai and Arek and have received a very good service and advice. They have by given me the best deals for broadband, TVs & Mobiles. Highly recommended 👌

Valutata 5 stelle su 5

Great service by Ali. Quick, efficient, friendly with no hard selling. All sorted and transferred from VM in 20 minutes.

Valutata 1 stelle su 5

Not happy with sky I tried to buy new phone they didn’t gave me response

L'azienda ha risposto


Dettagli dell'azienda

  1. Provider di servizi per le telecomunicazioni

Scritti dall'azienda

Entertainment and Connectivity. Discover more unmissable TV and stream it all through one simple subscription with Sky. Plus superfast broadband, flexible mobile and more at unbeatable value. Find out more at Sky.com.


Informazioni di contatto

  • Elmsleigh Shopping Centre, 62 South Street, TW18 4QF, Staines, Middlesex, Regno Unito

  • 01784 458922

4,3

Eccellente

TrustScore 4.5 su 5

17 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,3

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(17)

10.259 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great service by Ali

Great service by Ali. Quick, efficient, friendly with no hard selling. All sorted and transferred from VM in 20 minutes.

10 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Changing TV ?Broad band & Mobile hell

We have recently been looking to change our provider for TV Broadband and mobile phones to consolidate and reduce costs. After looking at several options we decided as a family to go with SKY at their Staines stall/site . There are four of us in the family and we wanted the above bundle to include four phones. Although the TV and broadband were ok we could only put three of the four phones on the one account (although this was supposed to be ok). That being said the sales person was very helpful and was doing their best to get this through for us by adding a second account. This is were a computer glitch appeared and several hours over multiple day has ensued not to mention an upfront cost for each account . Whilst trying to sort this our we have spoken to several Sky customer services departments and the sales person has spoken to the head office and I can not fault his dedication or service level. However, despite his effort we keep being told it is a computer error and that they will send a different link to resolve the issue. Unfortunately this was always the same link with the same result ( the definition of insanity as I believe its said). I have now left this with our helpful sales person in Staines to try to resolve. The issue here is not the product or the customer service but when this went wrong nobody in authority seem to know or care how this could be resolved and as a NEW customer that is utilising a lot of their services it dose not sit well with me

23 maggio 2026
Non scritta su invito
Logo di Sky - Elmsleigh Shopping Centre, Staines

Risposta di Sky - Elmsleigh Shopping Centre, Staines

Hello Nigel,

Thank you for your feedback .I'm really pleased to hear the support from our Staines colleague stood out—they clearly went above and beyond to help.

I'm sorry, however, for the frustration caused by the technical issues and repeated errors when setting up your accounts. We understand how disappointing this is, especially as a new customer, and this isn’t the experience we aim to provide.

If you need more support, we're here to help out. You can get in touch with us by using these links:

📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.

Thanks,
Lauren

Valutata 5 stelle su 5

Mihai was a STAR!

Great experience with this Sky branch. Bought a phone and everything was smooth from start to finish. The customer service was especially impressive - friendly, responsive, and really helpful throughout. Would definitely recommend and shop here again.

21 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

I had a fantastic experience with Sky…

I had a fantastic experience with Sky today, thanks to AREK. He was incredibly helpful, friendly, and professional throughout the whole process. He took the time to explain everything clearly and helped me find a great deal on my broadband and TV package.

Nothing felt rushed, and he made sure I was completely happy with my choice. It’s rare to get such excellent customer service these days, but AREK really went above and beyond.

Thank you, AREK — you made my day! Highly recommended.

30 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Arek was fantastic

Arek was fantastic! He is very professional and he knew all the answers to our questions. I recommend Arek with all my heart!

12 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

Not happy with sky I tried to buy new…

Not happy with sky I tried to buy new phone they didn’t gave me response

28 febbraio 2026
Non scritta su invito
Logo di Sky - Elmsleigh Shopping Centre, Staines

Risposta di Sky - Elmsleigh Shopping Centre, Staines

Hi Kirti. Thanks for getting in touch, and I’m really sorry to read you didn’t receive a response when you tried to buy a new phone. I completely understand how frustrating that must feel.
I’d like to check what happened and make sure I can get this sorted for you.

If you still need some assistance, you can get in touch with us by using these links:
📘 Facebook: https://www.facebook.com/SkyHelpUK?irct=trustpilot&ircid=facebook_click
📸 Instagram: https://www.instagram.com/sky_uk/?hl=en&irct=trustpilot&ircid=instagram_click

Thanks again for taking the time to share your thoughts. We’re here whenever you need us.
Thanks, Danielle

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