In addition to the top quality clothes the communication was impeccable! Due to one style of dress being out of stock, my daughter selected another which was just as beautiful. Meanwhile, I got a t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Sister Jane were excellent at replying to me when I received 2 dresses I bought for an important event & had to make arrangements to send them back as I got the wrong sizing. Thank you for your help &... Leggi di più
L'azienda ha risposto
Great customer service, unique pieces and fantastic quality. I love the rich textures, feel of each fabric and the details that go into every garment. I've ordered multiple items and love them all. S... Leggi di più
L'azienda ha risposto
Excellent customer service by Maria. Query dealt with so promptly and efficiently. I absolutely love all their dresses & people always comment on the style. My only small issue would be the price o... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
London-based womenswear label. Vintage-inspired accessible design with a high-end look & feel.
Informazioni di contatto
36 Golborne Road, W10 5PR, London, Regno Unito
- hello@sisterjane.com
- www.sisterjane.com
4,5
Eccellente
649 recensioni
Ha risposto al 95% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Sister Jane
Dear LM,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I love the products they have so many…
I love the products they have so many beautiful things and I had a great experience with the customer service, they were really reactive and they helped me with my problem. Besides they gave me really good advice in case this problem happens again.
6 marzo 2026
Non scritta su invito
Risposta di Sister Jane
Dear Laura,
Thank you for the lovely review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Risposta di Sister Jane
Dear tziporah gelb,
Thank you for the sweet review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Quick customer response
The clothes are amazing but unfortunately I ordered the wrong size. Got into a bit of confusion wanting to return the order but Anna is very quick and helpful to respond to my emails asking questions 😁
24 febbraio 2026
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Risposta di Sister Jane
Dear Alicia,
Thank you for the sweet review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
They are the best
They are the best! Dealing with them was easy and very clear, and the customer service was quick to respond in a wonderful way. My order was canceled and the amount was refunded in the same hour!!!! They are great
18 febbraio 2026
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Risposta di Sister Jane
Dear SHOOG Naif,
Thank you for the lovely review!
We truly appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I love Sister Jane dresses-customer service absolutely great
I love Sister Jane dresses, i have a number of them and recently i ordered one which i then had to return as the occasion i wanted them for got cancelled. Amazing customer service representative Anna helped me straight away and responded to my emails so promptly. I have never experienced a better customer service than sister jane have.
Thank you
16 febbraio 2026
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Risposta di Sister Jane
Dear Martina,
Thank you for the thoughtful review!
We really appreciate and value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
International shipping is horrific
International shipping is horrific . I ordered a parcel a month ago which never arrived , their courier ( not in English) has stated it did arrive even though it didn’t , customer service do email back but it’s the same response each time , “ thanks but we have no update until we hear more from the courier “ in the meantime your left with no garments and no offer of a replacement or refund . Do not buy directly from this company unless you are prepared to lose money time and energy . Buy the Brand from asos which use reliable delivery
3 febbraio 2026
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An absolutely wonderful store🌸
An absolutely wonderful store🌸The clothing is the very prettiest and of highest quality, and the customer service is just amazing! Anna helped me with my order, and she was so kind, courteous and so helpful! Sister Jane is such a lovely store!
16 febbraio 2026
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Risposta di Sister Jane
Dear jma,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Lovely company, Lovely Staff
Lovely company, staff and dresses, if you’re looking for something a bit more quirky. Reached out to H/O as I was looking for a certain style of dress and a lady called Maria went out of her way to try & locate a certain dress for me, sadly to no avail, but she tried different areas in her search for me and told me what was coming out and when. So helpful. 10/10
13 febbraio 2026
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Risposta di Sister Jane
Dear Simone,
Thank you for the lovely review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Amazing customer service from Maria
Amazing customer service from Maria. Thank you
13 febbraio 2026
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Risposta di Sister Jane
Dear Jade,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Super customer service and beautiful…
Super customer service and beautiful clothing of incredible standard.Dreamy! Anna was wonderful and efficient customer care agent. Thank you!
12 febbraio 2026
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Risposta di Sister Jane
Dear Florence,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Volim proizvode Sister Jane
Obožavam proizvode Sister Jane. Pogotovo haljine. Sviđa mi se njihova originalnost sa dozom vintage energije :-)
Dostava je uglavnom vrlo brza iako skupa za EU.
Trudim se izabrati svoju veličini (uglavnom već odokativno znam) tako da nemam povrata.
Korisnička služba je za moje upite bila korisna, ljubazna i brza.
I dalje ću kupovati kod Vas :-)
9 febbraio 2026
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Risposta di Sister Jane
Dear Snowy,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Really quick and friendly customer…
Really quick and friendly customer service!
8 febbraio 2026
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Risposta di Sister Jane
Dear Eimear,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Cute dresses, great service
I love Sister Jane’s clothes and their customer service is responsive and helpful. Had a bit of a package delay and they updated me every step of the way.
5 febbraio 2026
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Risposta di Sister Jane
Dear lindsey,
Thank you for the sweet review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Ordered a dress that was beautiful
Ordered a dress that was beautiful, and the customer service was awesome! I had a bit of a problem with the delivery but the rep was there to help me out.
3 febbraio 2026
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Risposta di Sister Jane
Dear Sima,
Thank you for the lovely review!
We really appreciate your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
The best customer service
I’m a big fan of sister jane dresses but I’m an even bigger fan of their customer service!
I recently ordered a dress for a wedding and had a problem with the bow. I contacted them for an exchange and it couldn’t have been easier. Maria was especially wonderful, she kept me informed every step of the way right up until I had the replacement!
Truly a refreshing experience when dealing with customer services, the world needs more Marias!
2 febbraio 2026
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Risposta di Sister Jane
Dear Emily,
Thank you for the thoughtful review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Difficulty with return label
My return label disappeared after it had only half printed, there was no easy way to reprint (hence a 4 not a 5) other than contact customer services. Excellent service from Maria, got my label before running out of time to return the item.
16 gennaio 2026
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Risposta di Sister Jane
Dear Lorraine,
Thank you for the sweet review!
We really value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Great costumer service for returning…
Great costumer service for returning through email communications. Unfortunately very disappointed I had to return my order, the quality of clothing was shocking! Price and quality are not reflective of goods you receive. I will definitely think twice before placing an order again. Extremely disappointing with Sister Jane's quality!
30 gennaio 2026
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Risposta di Sister Jane
Dear Denise,
Thank you for the sweet review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
I received a response very quickly to…
I received a response very quickly to my question and the reply told me everything I needed to know .
27 gennaio 2026
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Risposta di Sister Jane
Dear Karen,
Thank you for the lovely review!
We truly value your feedback as it contributes to our continuous improvement. We're always here to provide the best shopping experience to our amazing community.
Kind regards,
SJ x
Awful quality of the dress.
I received a dress in which the sleeves are sewn incorrectly—one sleeve faces upward while the other faces downward. The quality of the stitching is very disappointing. I ordered the dress for Christmas; however, I was left without a dress and was also required to pay the return shipping costs. The dress was purchased from ASOS, and ASOS refused to cover the shipping costs.
17 dicembre 2025
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Risposta di Sister Jane
Dear Masha,
As your purchase was made through ASOS, all returns, exchanges, and shipping cost decisions are handled directly by the retailer your bought the items from. We are sorry you did not have a good experience with your purchase we them.
Unfortunately we are only able to able to provide refunds and exchanges when you purchase with us and I am sorry we have not been able to help you with your situation.
We suggest you keep reaching out to ASOS to have the item replaced or refunded.
We appreciate you taking the time to share your feedback and regret the inconvenience this situation has caused.
Kind regards,
SJ x
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