SimplyEyeglasses.com Recensioni 

872
TrustScore 4.5 su 5

4,7

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered a pair of prescription progressive glasses as well as a pair of prescription sunglasses. They did an excellent job making the lenses in both. Customer service was great letting me know that... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've had a very pleasant experience with Simplyeyeglasses.com. I ordered Charmant titanium frames with demo lenses for my wife. They arrived in only 7 days which is much better than any other onli... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The technicians at Simply Eyeglasses excel at meeting atypical needs. The bridge of my nose is quite narrow so it is a struggle to find frames that fit well when the prevailing fashion is big and boxy... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The process of ordering frames was very easy with Simply Eyeglasses but the real joy in using this company came when I contacted them that the frame surface chipped after 3 months. When I explained t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Grossista di occhiali
  2. Negozio di abbigliamento

Informazioni fornite da varie fonti esterne

Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

872 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

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4,7

Tutte le recensioni

(872)

13 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Order of glass frames took a couple of …

Order of glass frames took a couple of weeks longer to obtain than expected, but company kept in good contact during that time. Good company.

5 maggio 2017
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Good ole glass...does take a little longer at times. Sorry about that Bob! Thank you so much for trusting Simply Eyeglasses AND your kind words in your review! We look forward to the next opportunity to serve you!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Great - Would use again in future

everything worked great. was even able to talk to someone about insurance reimbursement. would definitely use again in the future.

4 maggio 2017
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Risposta di SimplyEyeglasses.com

Thank you Samuel!! We look forward to the future!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

I had long searched for a replacement …

I had long searched for a replacement pair of frames purchased years ago from my eye doctor. I found them on your site and was thrilled. I placed the order only to be crest fallen a few days later to hear that the manufacturer had discontinued them. One of your wonderful customer service reps kept in contact with me while she did an extensive search for something similar. She found a frame made by the same company that was almost identical to the ones I had wanted. I was so excited that ordered two of them! I am holding one pair for the next time my prescription changes. Thank you so much!

28 aprile 2017
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Risposta di SimplyEyeglasses.com

Thank you so much Sarah! We appreciate your support!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

I would recommend Simply Eyeglasses

I would recommend Simply Eyeglasses. com to all who are looking for replacement temples or frames for older obsolete, glasses. They searched their sources to find temples for my older style frames that I really like. The price was reasonable and the temples were sent swiftly.

27 aprile 2017
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Risposta di SimplyEyeglasses.com

Thank you Gene! We appreciate the reply!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

I have ordered several pairs of glasses …

I have ordered several pairs of glasses from SimplyEyeglasses and everything went very well. I had questions and they were answered by making one quick phone call to a very helpful employee. I would and have recommended them every chance I get. The prescriptions were right on and the glasses were exactly what I wanted. The price was great also. I will buy from them again.

27 aprile 2017
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Hi Jeffrey,

We truly appreciate your repeated trust in us! We look forward to hearing from you again!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

New eye glasses

Love my glasses, excellent friendly service.

27 aprile 2017
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Thank you Billy! We appreciate it!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Firendly

Firendly, helpful customer service

27 aprile 2017
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Thank you Teresa! We look forward to hearing from you again!

Chris
SimplyEyeglasses.com

Valutata 1 stelle su 5

Dishonest Tactics

On their website, they claim to have a price matching guarantee, but when you mention other sites that sell the same frames for less, their staff is trained to fabricate reasons on the spot why those other sites aren't included in their price matching guarantee. I can't trust a company that uses dishonest tactics such as this, and neither should you.

UPDATE: In their reply to my oiriginal review (below) they cite their stated policy on price matching. I read that policy before I called them. The simple fact is, they do not honor that policy. Period. Full stop.

UPDATE 2 (Response to merchant's 2nd response): All any potential customer has to do is call you to find out that (a) your "cost" is always the price you have the item listed for, and (b) as I've said (and as your response illustrates) you don't price match.

The fact is, I would have bought the frames as well as future products from you without hesitation had you not had the price matching baloney posted on your website - that dishonest tactic is doing you more harm than good.

Finally, I didn't give my name when I called, so how did you know which part of your "price matching" policy didn't apply in my case? You're digging yourself deeper with each response.

26 aprile 2017
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Risposta di SimplyEyeglasses.com

Price Match Guarantee
Simply Eyeglasses will price match any current U.S. available frame or sunglasses on reliable U.S. based optical only websites. We do not price match Amazon, EBay, or brick and mortar establishments. We must be able to contact the competitor via phone and verify the authenticity of the product in question. Competitor's pricing must be above our cost. Simply Eyeglasses will also price match prescription lenses. Above rules apply. Not all sites use the same lenses. Simply Eyeglasses reserves the right to apply price match to comparable lenses. Please consider shipping and handling charges when comparing pricing. If for whatever reason Simply Eyeglasses cannot match a price, we are always willing to work with consumers on alternative prices or products.

Above is what is clearly stated on our website regarding price matching. This explanation can be found by clicking "Price Match Guarantee" at the very top of every page of our website excluding the checkout page. We feel the explanation is easy to find and in plain view.

With so many illegitimate sites available, guidelines are a necessity. If a site is selling an item at an unrealistically low price, there is usually a reason and not a good reason at that. If it seems too good to be true, it probably IS too good to be true.


Chris
SimplyEyeglasses.com

Mr. Burns,

In response to your update.

Our guidelines state, "Competitor's pricing must be above our cost." Competitor's price was below our cost. We have ran into this before. That is why we have this statement in our guidelines. We have literally done hundreds if not thousands of price matches since 2008. I am truly sorry for any inconvenience this has caused you and I wish you well.

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

I bought turquoise Gwen Stefani glasses …

I bought turquoise Gwen Stefani glasses in my 1st try at progressive lenses. I loved the frames, but not so much the lenses. After 1 month I just couldn't get use to the progressive. Simply Eye Glasses allowed me to return my glasses & swap them out for single vision and gave me a credit! They have wonderful customer service, great prices, easy to order & can-do attitude with options to solve returns/ exchanges! I highly recommend them! Thank you Tracy W & Stephanie B! PS: I get compliments galore on my cool frames!

18 aprile 2017
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Thank you Susie for trusting SimplyEyeglasses with your eyewear! We truly appreciate you taking time to write a review as well.

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Very Impressed

Just got my Gx by Gwen Stefani glasses today! I was a little nervous about ordering glasses online because whenever I buy them local they always have a hard time making the lenses and usually end up sending them back to be redone. But no one around here sells the Gwen Stefani frames so I gave it a shot. I took them right out of the box and put them on and everything is perfect! Great customer service. Highly recommended :)

27 marzo 2017
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Risposta di SimplyEyeglasses.com

Thank you so much Erica! we appreciate your support and your review!

Chris
SimplyEyeglasses.com

Valutata 1 stelle su 5

Support service trying to convince me to repair them local instead of refunding or repairing them

Really pricey. High customs taxes. Product with faults. Support service trying to convince me to repair them local instead of refunding or repairing them.

10 marzo 2017
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Risposta di SimplyEyeglasses.com

Hello AC,

Unfortunately, we have no control of your country's custom fees. From the photos you sent us, it was determined that the frame needed an adjustment. We suggested taking the frame locally for the adjustment. We also, gave you a return authorization to return the frame to us for replacement or a refund. If you return the frame to us, we will be happy to give you a refund or replace the frame. On 9/02/16 you were emailed RMA970. Is there a possibility, you did not receive the email? We always want our customers to be happy. I apologize, for this inconvenience.

Thank you
Cindy

Valutata 5 stelle su 5

Very Happy customer.

Prices are very good, quality is very good. I am very happy with the customer service. They are very nice and friendly. My insurance did not refund me for my glasses due to nonsense reasons. The customer service helped me get the documents needed to got my money back.
Highly recommended for the price, quality and service.

23 febbraio 2017
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Risposta di SimplyEyeglasses.com

Thank you so much Moussa! we appreciate your support!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Excellent service

Items was an exact fit. Great customer service and a good shipping time.

23 gennaio 2017
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Risposta di SimplyEyeglasses.com

Thank you! Thank you! Thank You! Simply Eyeglasses appreciates your business and your review!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

great customer service

I ordered a rimless frame and lenses, and was not satisfied by the lens size and shape. No problem, after calling and speaking to several wonderful people, I simply sent if back................and very soon thereafter received the new lenses. It was exactly as I wanted, very quick, easy, and I am very satisfied.

16 gennaio 2017
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Thank you so much Bruce! We're happy it all worked out and happy to have you as our customer!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

top notch experience.

Services, quality of product outstanding.

14 gennaio 2017
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Thank you Louis!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

It's as simple as 1,2,3

I have used Simply Eyeglasses several times and it is very easy to get your eyeglasses ordered. They have great communication and will respond to any questions by e-mail or even a phone call. It's quick and easy to navigate the website and the cost is very competitive to other sites. It usually takes about 2 weeks unless there is a problem and they will notify you if it will take longer. Give thema try, you won't be dissapointed

13 gennaio 2017
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Hi Jay,

We truly appreciate your repeat business and your recommendations! we look forward to serving you again soon!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Simply Great Service

I've bought two pairs off frames from SimpleEyeglasses.com over a period of 4 yrs. They were the same style and very reasonably priced. I missed out on a new pair of the same frame this year as I waited too long to buy them on the website. However, I contacted SimplyEyeglasses Customer Service Dept. and explained I needed another pair of my favorite frames. They contacted the manufacturer for me to see if they were still in stock and I was able to Special Order the frames/color I wanted. The frames did cost a little more than what I would've paid if they'd been available on SimpleEyeglasses web-site, but that's because they came direct from the manufacturer. But I'm not complaining. Customer Service was extremely helpful and prompt. I've never had any difficulties whenever I've interacted with this company and will continue to do so in the future because of it. I'm an actual customer of SimpleEyeglasses and was not paid for this opinion. They're good at what they do.

12 gennaio 2017
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Thank you so much Michelle! It means so much for you to take time to write such a detailed review! We look forward to hearing from you again soon!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Highly recommend

Spoke with Tracy. She was very professional and helpful. She gave me a complete breakdown of costs with various options. She is very knowledgeable about the companies products. My glasses arrived on time and I am very pleased with them. I highly recommend Simply Eyeglasses.

12 gennaio 2017
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Excellent Paul! Thank you for your review and your business!

Chris
SimplyEyeglasses.com

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