SimplyEyeglasses.com Recensioni 

872
TrustScore 4.5 su 5

4,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

I ordered a pair of prescription progressive glasses as well as a pair of prescription sunglasses. They did an excellent job making the lenses in both. Customer service was great letting me know that... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've had a very pleasant experience with Simplyeyeglasses.com. I ordered Charmant titanium frames with demo lenses for my wife. They arrived in only 7 days which is much better than any other onli... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The technicians at Simply Eyeglasses excel at meeting atypical needs. The bridge of my nose is quite narrow so it is a struggle to find frames that fit well when the prevailing fashion is big and boxy... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The process of ordering frames was very easy with Simply Eyeglasses but the real joy in using this company came when I contacted them that the frame surface chipped after 3 months. When I explained t... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Grossista di occhiali
  2. Negozio di abbigliamento

Informazioni fornite da varie fonti esterne

Eyeglasses: Prescription eyeglasses from SimplyEyeglasses.com, glasses, sunglasses and lenses by brand name eyeglass designers at a discount online.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

872 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Solitamente risponde entro 24 ore

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4,7

Tutte le recensioni

(872)

13 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Absolutely great

Absolutely great service with great price - service stands out the most and that includes trustAbsolutely great service with great price - service stands out the most and that includes trust

18 ottobre 2016
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Risposta di SimplyEyeglasses.com

Mike, thank you so much!! Your comments are so greatly appreciated!


Chris
SimplyEyeglasses.com

Valutata 3 stelle su 5

Final product not satisfactory

The glasses received were not cut/polished satisfactorily.

14 ottobre 2016
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Risposta di SimplyEyeglasses.com

Hello Mr. Demiroz,
We were not aware you were not happy with your eyewear. We would like to remake them for you. Linda has sent you email in reference to starting the return process. We always want our customers to be 100% satisfied with their eyewear.
We apologize for this inconvenience.
Thank you,
Cindy

Valutata 5 stelle su 5

Linda is the best customer service ever!

I been searching high an low for a very popular frame that was sold out everywhere linda not only helped me find it an its shipping as we speak but also price matched it to 80$ cheaper then they had it listed for and she was just so polite an helpful all around and I genuinely appreciate it because so many online eyeglasses shops are fraudulent and have horrible customer service and reviews im pleased to see such high reviews from other as well for this company it so deserves it i trust them which is hard to do cant wait to receive my beautiful frames thank you linda !!!

14 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you for contacting Simply Eyeglasses Nicole. We appreciate your review and specifically remembering Linda!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

easy!!

Love getting my glasses here and they cost so much less than in stores!! And they make it so easy!!

14 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you JRO! We appreciate your business!

Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Customer Service

When inquiring about the Costa sunglasses, the customer service lady was very helpful and courteous to my questions. Great Customer Service!!!

13 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you Rachel!


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Very happy customer!

After researching multiple online sites to purchase a new pair of eyeglasses, I settled upon SimpleEyeglasses after reading all the great reviews and am so glad I did! I absolutely love my glasses - they are great quality, look and fit perfectly, and the prescription is right on (granted my Rx is not very strong...-3.25). I also received a discount off the total cost from a promo code the site was offering, so I got them at a very reasonable price. Can't really speak to those with strong prescriptions, but would definitely recommend this site to anyone looking for a new pair of eyeglasses!

13 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you so much Elise! Your recommendations, confidence in us, and your business is greatly appreciated!


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Order with confidence, quality & service are great!

I was a little scared to order my glasses online but Simply Eyeglasses return policy convinced me to take a chance and I'm so glad I did. I was able to save a lot on my Silhouette frames and high-grade lenses. I did order the wrong size frame originally and customer service was so helpful in arranging for my exchange. I would definitely order again from this company.

13 ottobre 2016
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Risposta di SimplyEyeglasses.com

Great to hear Debra! Thank you for your support!


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Quality product, great service.

Ordered Wiley X safety glasses.
Product was as shown on the website.
Communication was good.
Once order was completed, shipping was as good as it could be with being a Canadian shipment.
Would use their service again for designer glasses in the future.

12 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you James! We look forward to your return!


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Wonderful service

Simply Eyeglasses helped me out in a tough pinch by super expediting an order for glasses before I went on a trip. They were wildly helpful and I got just what I needed. I'm grateful!

12 ottobre 2016
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Valutata 3 stelle su 5

Had to wait a year to get eyeglass frames but well worth it!

Finally received eyeglass frames after a year wait. Wasn't the fault of Simply Eyeglasses it was the fault of the manufacturer. The customer service people were very helpful and understanding when I was inpatient with the wait. Beautiful frames that fit and looked great.

12 ottobre 2016
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Risposta di SimplyEyeglasses.com

Hello Gloria-
Thank you very much for your review we do appreciate all feedback. The unfortunate circumstance with the back ordered status of your frame from the beginning of your first order is due to the fact that we order every frame directly from the manufacturer to ensure authenticity. We did our very best to keep you informed of the status of the frame any time it was extended and we do apologize for the manufacturer's extensions. We are happy you are satisfied with frame once you did finally receive it.
Thank you,
Stephanie B.

Valutata 5 stelle su 5

Great service with one technical issue - UPDATED

UPDATE: I've changed this to a 5 star review because of the great response by SimplyEyeglasses to my original review. They called me within hours and offered for me to return the glasses so they could go for the thinner lenses. Best service I've seen anywhere.

Fantastic customer service and timely delivery as promised. Glasses are excellent. My only issue is with a technical issue. I bought rimless glasses that require drilling the lenses to install the frames. Because I have a strong prescription, I ordered the highest index lense available. Here is where their customer service shined - they contacted me immediately and said that because they needed drilled, they had to move me to the next lower index. They immediately gave a refund for the cost difference. However when the glasses arrived, they were thicker than my last pair, even though my prescription was actually less on the new glasses. So my previous provider had apparently been able to drill the highest index lenses without issues. So I'm disappointed that my new glasses are not as thin as before.

11 ottobre 2016
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Risposta di SimplyEyeglasses.com

Hi Rex,
We are so sorry you are disappointed in the thickness of your lenses. We will be contacting you about returning the eyewear. We would like to evaluate the lenses, perhaps we can make them thinner.
We take drilled lenses very seriously. We do not want you to have any problems with the lenses cracking around the drill holes. Stephanie has left you a voicemail. Please, give us a call and we will make arrangements for you to return the your eyewear.
Thank you,
Cindy
1-866-665-6393

Valutata 4 stelle su 5

Nice glasses with some customer service glitches

It wasn't easy to get through to customer service. The phone wasn't always answered. I ended up going through email to get a quote and figure out what was all going to cost. I had to get multiple quotes because they would leave out something. Finally the customer service rep snapped at me and said that the price I was given wouldn't be final until the order went through. I know I had a complicated order, but if she hadn't left out things I wouldn't have had to keep emailing her. Four stars because the glasses were fine and cost almost half what my eye doctor wanted for the same frames and lenses. Three stars for responsiveness and customer service. But I guess the price goes with that.

11 ottobre 2016
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Risposta di SimplyEyeglasses.com

Good afternoon C.E,

We do apologize for the inconvenience if there was an opportunity we missed out on taking your phone call. We do answer all phone calls 10am-5pm Eastern standard time and we apologize if we missed your call. Unfortunately, in the quoting process through email our representative was not aware your prescription lenses would be in the need of a slab lens which is a pretty rare occurrence and something that would require special pricing. Despite the issues, we appreciate the fact you are happy with your eyeglasses. A customer service representative will be contacting you within the next 24 hours.

-Thank you,
Stephanie B.

Valutata 5 stelle su 5

Progressive Lens Installation

Maddie was very patient in telling me about the product and also with the re-order process! She knows the product well and provided a great customer service.

Thank you.
Jae

11 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you Jae! We appreciate it!


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Great glasses at a great price and very helpful staff!

I had never ordered glasses online before. I wasn't sure of a few measurements. Linda Cole was very helpful in explaining exactly what I needed to provide and how to do so. I love the glasses!

11 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you Dawn! We are happy that you chose Simply Eyeglasses and that you love your new glasses. Thank you for also remembering Linda.


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Excellent Quality and Service!

First pair I ordered didn't fit right so, it was returned for a difffernt model and size.....Perfect fit! I will continue to be loyal to simplyeyeglasses.com for future purchases.

Thanks Again

11 ottobre 2016
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Risposta di SimplyEyeglasses.com

Truly appreciate your loyalty and you business Rod!


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Glasses

Fast ship good prices

11 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you Lynn!


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Painless

Easy to order and excellent selection of frames.

11 ottobre 2016
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Risposta di SimplyEyeglasses.com

Thank you very much Louis!


Chris
SimplyEyeglasses.com

Valutata 5 stelle su 5

Highly recommended!

I received excellent service and a great product as well as significant savings. All I had to do was pick the frame and get my prescription. I even did the pupil distance measurement which was as simple as can be. No eye shop wanted to do it without the sale. SimplyEyeglasses.com explained how simple it was and we got the job done.

11 ottobre 2016
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Risposta di SimplyEyeglasses.com

Really happy to hear it Kevin! Thank you for your business and confidence in Simply Eyeglasses!


Chris
SimplyEyeglasses.com

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