Showponyprep Recensioni 

Risposta di Showponyprep

4 feb 2024

Thank you Sam for your wonderful review xxx

Risposta di Showponyprep

10 dic 2023

Hi Amanda,

Its a real shame you didn't just chat to us when you saw us at STARS, we don't bite and we would've done our utmost to help you (as we do with all of our customers).

The fact you are stating we had pink bows on show at STARS is a categoric lie as we ran out of stock at the Horse of the Year Show. Your order was made on the 9th October which meant we were struggling to fulfil so we sent you some sugar pink bows that matched the sugar pink tie (the tie only has subtle same colour striped detailing and therefore would match with any pattern you were to place with it)

The conversation we had was nothing like how you mention in the above post, which again is very strange for you to write it in such a detrimental way - just to remind you of what we said to each other i have added a transcript and dates below...

13/10/2023 - Amanda to Showponyprep

Hi I ordered a pink child's tie with matching accessories. They have arrived today and the bows don't match the tie. The tie is striped and the bows a different colour pink and spotted. I have attached a picture to show the colour difference as it's quite significant.

14/10/23 - showponyprep to Amanda

Hi Amanda, unfortunately, they are the last pair of pink bows we have so by all means you can send back for a refund but we searched high and low to find you a pair that would compliment the tie. Our return address is xxxx

14/10/23 - Amanda to Showponyprep

Am I able to send the bows back and keep the tie if possible please? It's not a problem at all I just wanted to let you know 🙂

14/10/23 - Showponyprep to Amanda

Yes of course x

19/10/23 - Amanda to Showponyprep

Hi the bows went in the post yesterday. Do you have my bank details to refund when they arrive?

20/10/23 - Showponyprep to Amanda

Hi Amanda we go on holiday today for a week but I will of course action as soon as we return and deal with any returns x

You then sent two messages whilst we were on our holidays asking for a refund to which our auto response had incorrectly marked the message as read.

I then let you know that had been an issue and asked for your proof of postage as the bows still hadn't arrived back with us - I NEVER said there was nothing I could do, I’ve just been back through every interaction and all I asked for was proof of postage so I could chase up with Royal Mail. When your item finally arrived back, you hadn’t bothered to put your name anywhere or a note in the parcel which meant I had no records to refer to to process your refund.

I cant locate any previous orders on your records on our system but i thank you for saying you have previously recommended our business, you are right our items are the best on the market and this is something we are extremely proud of.

We at Showponyprep are a small family business (just myself and my hubby doing everything) and sometimes we do get it wrong… and we always hold our hands up but after reading this review, I genuinely do hope that you shop elsewhere in future as we would prefer not to have customers like yourself as this could’ve been dealt with in a much better way.

Karlie

Risposta di Showponyprep

10 dic 2023

Hi Linda,

It’s a shame you didn’t contact us directly prior to posting on here as you will have been advised that we did try to contact you on the number you left, but the number you left had one digit missing and you didn’t leave an email address either.

The scarf you ordered was a cream and gold designer inspired scarf, we no longer had the specific one you ordered but we did in fact have one that is from the same range but usually retails for a much higher cost as it’s very similar to another well known brand and is silk.

We thought as it was Christmas it wasn’t nice to just reject your order so we upgraded you to the exact same colour scheme but for our higher end scarves as we thought we were doing a nice thing. It’s obvious from your review that this act of kindness hasn’t been recvd in the way it was intended, which is rather upsetting.

I’m hoping the person you gift this scarf to loves it the same way as we were super proud in upgrading your order.

Anyway we hope you and your family have a lovely Christmas.

Many thanks

Karlie

Risposta di Showponyprep

10 dic 2023

Thank you for your wonderful review Hayley, we hope you love your new Ultimate Show shirt and your Q-mark Comb!

Have a wonderful Christmas

Karlie x

Risposta di Showponyprep

10 dic 2023

Thank you so much for being an awesome customer!

We appreciate you all so so much

Karlie xx

Risposta di Showponyprep

10 dic 2023

Thank you so much for being an awesome customer!

We appreciate you all so so much

Karlie xx

Risposta di Showponyprep

10 dic 2023

Thank you so much for being an awesome customer!

We appreciate you all so so much

Karlie xx

Risposta di Showponyprep

30 ott 2023

Thank you so much for your wonderful review Christina xxx

Risposta di Showponyprep

30 ott 2023

Hi Danielle,

Im super sad to read this review as you are absolutely right, the Navy Show shirts (from our Initial batch) had an issue with sizing and in turn i had to amend the size charts and advise as many customers as we could to try and remediate the issue.

What i would love to do for you is fix this issue so your daughter can still shine in SHOWPONYPREP. We have a new batch of Champagne show shirts available in stock. I will email you now with a discount code so you can get 50% off your order and that way you can still sell the small one you have and get another one without making a loss. If you could email me on Info@showponyprep.com with the size your daughter usually wears and the colour bib she would like and i will sort for you this week as a priority.

Look forward to hearing from you and sorting it out for you

Karlie xx

Risposta di Showponyprep

30 ott 2023

Hi Mary, you are absolutely right, our first batch of shirts were small in size however we have now corrected this and all shirts are now superb sizing.

Over the next few months we will be making new designs and also new colours for our customers to love and enjoy in 2024. We have also made tonnes of improvements to the original shirt to make sure our customers feedback is fully incorporated.

Thank you for your wonderful review.

Karlie xx

Risposta di Showponyprep

30 ott 2023

Hi Jayne

Thank you so much for your wonderful review. We are always improving our range and adding new items to please our customers and are trying to constantly innovate to maintain our status as the Leading Showing Brand.

Thanks for being an SPP supporter - we appreciate you so so much

Karlie xx

Risposta di Showponyprep

9 ago 2023

Hi Emma,

So sorry for your delay, we have been in the road at the Royal International horse show and also at Equifest so I’ve had to hand make your plaits in between serving customers as we sold out and I didn’t want to let you down. The bit i missed was to keep you informed so I am very sorry I haven’t emailed you to let you know. They are on their way to you now and should arrive imminently.

Sorry again

Karlie xx

Risposta di Showponyprep

30 ott 2023

Thank you Emma for your wonderful review

We truly appreciate our customers' support with our family business

Karlie xx

Risposta di Showponyprep

30 ott 2023

Thank you Catherine for your wonderful review

We truly appreciate our customers' support with our family business

Karlie xx

Risposta di Showponyprep

8 ago 2023

Hi Claire

Your girth order came in on the 28th July which was whilst we were trading at the royal international and we were out of stock in the size you ordered so it was a pre order. The new girth stock arrived on Friday last week and was dispatched on Saturday. It should be with you in the next few days.

Apologies re the limited communication but it’s been a tough week with being flooded and losing a lot of stock - we usually pride ourselves in the customer service but the last two weeks has been extremely tough with it being just me and my hubby running the business whilst on the road at events around the country.

Many thanks

Karlie xx

Risposta di Showponyprep

7 ago 2023

Hi Gemma

We have replied on both occasions to you. Your order was made whilst we were on the road with the trade stand at the Royal International Horse Show and then straight onto Equifest. Whilst on the road we do experience delays in dispatching goods and we can never promise speedy service as we are managing the trade stand between opening hours and then trying to pack and post twice a week when not working. I have just checked again and your shoes purchased have all been dispatched and will be arriving with you in the next few days. If you haven't received them by the end of the week then just call me on 07710550438 and i will of course investigate further.

Many thanks

Karlie

Risposta di Showponyprep

4 ago 2023

Hi Elisabeth

Thank you so much for sharing the love for our products over in Denmark. Your pictures are fabulous and we love your choice of pink!

Looking forward to following your successes.

Karlie x

Risposta di Showponyprep

12 lug 2023

Hi sue, I’ve just checked and your order was made on the 2nd July (whilst we were on our annual leave) and then we dispatched the day we returned to the U.K. by special delivery and tracking number SE239458659GB is showing on the system as being signed for on the 7th (signed for by cambell.

Can you be kind enough to email me on Info@showponyprep.com so I can work out why the above review has been left?

Many thanks

Karlie x

Risposta di Showponyprep

4 ago 2023

Hi Joanne

So sorry for the delay in getting your SSHH plugs out to you, i will investigate what caused the delay as we are usually turning around orders in a matter of 24 hours and we failed that SLA on your order.

We hops next time you order with us we can impress you with a quick delivery.

Karlie xx

Risposta di Showponyprep

4 ago 2023

Hi Jo,

We had tried to make it very clear we were on holiday ( we only have one week away as a family per year) and we placed information about the annual leave all over social media and across every page of the website in red flashing writing it also said the dates we were closed and the date in which orders will be dispatched.

You then progressed to complain as the first set of number clips didn't arrive so i sent another two sets out and still we recvd another complaint as you wanted a free pair also. Your order ended up leaving us out of pocket as we tried our best to please you and rectify the issue resulting in 4 sets of clips being dispatched (worth £20 when you spent £10 plus two lots of postage)