I had ordered quite a lot of items from…
I had ordered quite a lot of items from that company. We got stopped by English Heritage and it will take a long time to sort this problem. I tried to get in contact with Greg from the company and never got a reply either to my emails nor phone calls. I informed them about the problem straight away and asked them not to deliver. In the end I asked them for a refund. They charged me 20 restocking charge which is outrageous considering I told them it will take a while and they could carry on selling my items till further notice. That is just Rip Off!!!!
Risposta di Shirebs
Thank you for your review.
We have investigated the details provided but have been unable to locate any record of an order, enquiry or correspondence relating to the circumstances described.
We also note that the individual referenced in your review, Greg, is not employed by Shire Garden Buildings. In addition, as a manufacturer of garden buildings, we do not stock or resell products from other companies, which does not appear to align with the nature of the transaction described.
As a result, we believe this review may have been intended for another business and have requested that Trustpilot investigate further.
If you believe this review does relate to Shire Garden Buildings, please contact us directly with your order reference and we will be happy to look into the matter for you.