This was the first time we had used any service like this and would certainly recommend Sherpr for anyone looking to transport luggage from a holiday hotel to home. The whole operation went smoothly... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Amazing experience and seamless! Joe was great in getting everything sorted and making the process simple and smooth. Marie also kept us well informed at every stage of the process once shipping had s... Leggi di più
This company is amazing. My shipping was from Los Angeles to the Paris region. The support & all information was clearly transmitted from beginning to the reception. I am highly recommending this inte... Leggi di più
Booked Sherpr to transport 2 suitcases from Brussels to UK. Took day off for collection. Never arrived. Told we 'do not guarantee collections' which are 'completely complementary' and 'not part of th... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ship luggage, boxes and sports equipment from just £20. Avoid airline excess baggage fees with our no-hassle, door to door delivery service.
Informazioni di contatto
Hoxton Square, N16HW, LONDON, Regno Unito
- support@sherpr.com
- support@sherpr.com
- www.sherpr.com
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The suitcases arrived on time with no…
The suitcases arrived on time with no hassle

Risposta di Sherpr
Efficient service and great…
Efficient service and great communications. I will warmy recommend and use the firm again!

Risposta di Sherpr
Very responsive customer service
Very responsive customer service, clear communication, pickup and delivery on time.

Risposta di Sherpr
Use Sherpr
Have used Sherpr twice for international shipments. Sherpr did an amazing job at competitive pricing. Was very helpful including when I needed to make an unexpected mid shipment change (as in the boxes were in customs in France). Would highly recommend them.
Have used other companies and was badly burned (rugs lost and then eventually found in Poland when should have gone to UK). Sherpr, on the other hand, was always on top of the shipment. Trust them.

Risposta di Sherpr
Excellent service
Excellent service. Helping me through all the stages , very grateful

Risposta di Sherpr
Very quick and uncomplicated
Very quick and uncomplicated. Delicate things arrived intact. Customs was a bit tricky.

Risposta di Sherpr
Great company for shipping into the EU
We trusted Sherpr to help us ship several boxes overseas. Everything went smoothly from the pick-up to the delivery. Our contact was Marie and she did an excellent job in helping us navigate the customs clearance process, providing advice and outlining options so that we could get our shipment through as quickly as possible. Thank you once again!

Risposta di Sherpr
Overcharged and lost items
Great sales teams and great experience until you pay, their services come at a premium price compare to the competition and you realize that they are just FEDEX middle man. We had 10 boxes and they lost 1, the frustrating part is that they didn't even tried to help find the box. They send you the paperwork to claim the lost box and that's it. I had to spend 10 days working directly with FEDEX to locate my missing box and have delivered.
Overall terrible experience for that price point.

Risposta di Sherpr
Great customer support
Great customer support, everything was handled quickly with clear communication. Sherpr's process makes it easy to handle customs and all the paperwork needed for a relocation (in this case, from EU to USA). Thanks to Joana for the great work.

Risposta di Sherpr
Convenient and good service
The process is quite easy and I get a lot of support from Sherpr. Only downside is FedEx don't provide an exact timeslot when they come so I have to wait the whole day at home.

Risposta di Sherpr
Efficient, smooth process
Efficient, simple to use. Good communication. I trusted Duncan from Sherpr with my relocation and am glad it went well. Moving countries is stressful, this truly helped reduce the stress involved. Thank you.

Risposta di Sherpr
Excellent service
Great communication and very helpful customer service. International delivery was very efficient. I highly recommend Sherpr and I thank them for their amazing service.

Risposta di Sherpr
Company rectified
We shipped 5 out 10 boxes that we initially paid for, causing a delay of one month due to the change in the shipment. Due to the situation, the company rectified and proceeded to reimburse for the 5 boxes that were not shipped at the end.

Risposta di Sherpr
Suitcase repatriation
Online questionnaires aren't the best, but we got there in the end! It was all a learning curve. Sherpr emailed us with a query once the item had been picked up abroad and our reply by email soon got things moving again. The item was even delivered before the delivery date quoted. We would not hesitate to use them again.

Risposta di Sherpr
Amazing Experience with Sherpr
The Sherpr team was extremely professional and easy to work with, and the price to ship items internationally were very reasonable! As they promised, they facilitated the shipment from origin to destination and were available to answer and questions I had about the shipment. I would definitely recommend and would use them again for future moves.

Risposta di Sherpr
Cheaper than other companies plus it…
Cheaper than other companies plus it delivers to remote areas like islands. Very good communication, both in the chatbot and by calling.

Risposta di Sherpr
Sherpr to the rescue
I heard of Sherpr luggage transfer through LNER, I was wondering how with an aging husband I would cope with cases on a train, taxi and ferry, wow Sherpr to the rescue, easy to use booking service, updates at every stage, I had made a mistake on the booking but Sherpr changed it quickly with no fuss, clear instructions on how to attach labels, I will never drag luggage with me ever again, all cases arrived at their destination. I could sit back and enjoy, the journey xx

Risposta di Sherpr
Wonderful experience with Sherpr
My wife and I moved to Spain in April of 2025. We decided to ship only a few items and chose to have them shipped via air freight using Sherpr. The thought of putting all the charished items we've collected over a lifetime in boxes and sending across the ocean was terrifying. But, Sherpr was nothing short of fantastic. Duncan King arranged everything and was always available and always helpful even when we kept changing the date when we could receive the boxes at our new address. When we had an issue with FedEx finding our address in Barcelona, Marie in customer service, made sure everthing was arranged for delivery.
Excellent Experience!!!

Risposta di Sherpr

Risposta di Sherpr
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