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Scopri cosa dicono le persone

Valutata 5 stelle su 5

This was the first time we had used any service like this and would certainly recommend Sherpr for anyone looking to transport luggage from a holiday hotel to home. The whole operation went smoothly... Leggi di più

Valutata 5 stelle su 5

Amazing experience and seamless! Joe was great in getting everything sorted and making the process simple and smooth. Marie also kept us well informed at every stage of the process once shipping had s... Leggi di più

Valutata 5 stelle su 5

This company is amazing. My shipping was from Los Angeles to the Paris region. The support & all information was clearly transmitted from beginning to the reception. I am highly recommending this inte... Leggi di più

Valutata 1 stelle su 5

Booked Sherpr to transport 2 suitcases from Brussels to UK. Took day off for collection. Never arrived. Told we 'do not guarantee collections' which are 'completely complementary' and 'not part of th... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di consegna
  2. anche in
  3. Servizio di corriere e consegne

Scritti dall'azienda

Ship luggage, boxes and sports equipment from just £20. Avoid airline excess baggage fees with our no-hassle, door to door delivery service.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 94% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(2228)

132 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Efficient service and great…

Efficient service and great communications. I will warmy recommend and use the firm again!

7 ottobre 2025
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it!

All the best
Sherpr

Valutata 5 stelle su 5

Very responsive customer service

Very responsive customer service, clear communication, pickup and delivery on time.

4 luglio 2025
Non scritta su invito
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it!

All the best
Sherpr

Valutata 5 stelle su 5

Use Sherpr

Have used Sherpr twice for international shipments. Sherpr did an amazing job at competitive pricing. Was very helpful including when I needed to make an unexpected mid shipment change (as in the boxes were in customs in France). Would highly recommend them.

Have used other companies and was badly burned (rugs lost and then eventually found in Poland when should have gone to UK). Sherpr, on the other hand, was always on top of the shipment. Trust them.

10 ottobre 2025
Non scritta su invito
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it! I'm so glad to hear we were able to help, we look forward to moving you again in future!

All the best
Sherpr

Valutata 5 stelle su 5

Excellent service

Excellent service. Helping me through all the stages , very grateful

9 ottobre 2025
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it!

All the best
Sherpr

Valutata 5 stelle su 5

Excellent in time

Excellent in time

27 settembre 2025
Non scritta su invito
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it!

All the best
Sherpr

Valutata 5 stelle su 5

Very quick and uncomplicated

Very quick and uncomplicated. Delicate things arrived intact. Customs was a bit tricky.

8 ottobre 2025
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it!

All the best
Sherpr

Valutata 5 stelle su 5

Great company for shipping into the EU

We trusted Sherpr to help us ship several boxes overseas. Everything went smoothly from the pick-up to the delivery. Our contact was Marie and she did an excellent job in helping us navigate the customs clearance process, providing advice and outlining options so that we could get our shipment through as quickly as possible. Thank you once again!

10 settembre 2025
Non scritta su invito
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it! We'll pass this feedback on to Marie.

All the best
Sherpr

Valutata 1 stelle su 5

Overcharged and lost items

Great sales teams and great experience until you pay, their services come at a premium price compare to the competition and you realize that they are just FEDEX middle man. We had 10 boxes and they lost 1, the frustrating part is that they didn't even tried to help find the box. They send you the paperwork to claim the lost box and that's it. I had to spend 10 days working directly with FEDEX to locate my missing box and have delivered.
Overall terrible experience for that price point.

15 settembre 2025
Non scritta su invito
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Risposta di Sherpr

Hi PB,
We're so sorry your experience fell short of our expectations for our customers and that you had a lost item. We do work very closely with our courier partners to resolve these kinds of issues as fast as possible before moving to a claim, and these situations are very rare. We're thrilled your missing item was delivered to you, completing your delivery.
We did request your contact details to locate your order within our system but unfortunately you didn't respond.
If you do wish to reach out again, don't hesitate to contact our support team.
Sherpr

Valutata 5 stelle su 5

Great customer support

Great customer support, everything was handled quickly with clear communication. Sherpr's process makes it easy to handle customs and all the paperwork needed for a relocation (in this case, from EU to USA). Thanks to Joana for the great work.

6 ottobre 2025
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it! We'll pass this back to Joana and we're thrilled to hear you had a good experience.

All the best
Sherpr

Valutata 5 stelle su 5

Convenient and good service

The process is quite easy and I get a lot of support from Sherpr. Only downside is FedEx don't provide an exact timeslot when they come so I have to wait the whole day at home.

6 ottobre 2025
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it!

All the best
Sherpr

Valutata 5 stelle su 5

Efficient, smooth process

Efficient, simple to use. Good communication. I trusted Duncan from Sherpr with my relocation and am glad it went well. Moving countries is stressful, this truly helped reduce the stress involved. Thank you.

25 settembre 2025
Non scritta su invito
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it! We'll pass this on to Duncan, and we're so happy we were able to help during a stressful time.

All the best
Sherpr

Valutata 5 stelle su 5

Excellent service

Great communication and very helpful customer service. International delivery was very efficient. I highly recommend Sherpr and I thank them for their amazing service.

2 settembre 2025
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Risposta di Sherpr

Hi,

Thanks for taking the time to leave feedback, we really appreciate it!

All the best
Sherpr

Valutata 4 stelle su 5

Company rectified

We shipped 5 out 10 boxes that we initially paid for, causing a delay of one month due to the change in the shipment. Due to the situation, the company rectified and proceeded to reimburse for the 5 boxes that were not shipped at the end.

23 luglio 2025
Non scritta su invito
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Risposta di Sherpr

Hi Arturo,

Thanks so much for leaving feedback and for being patient with us whilst we rectified the issue here.

All the best,
Sherpr

Valutata 5 stelle su 5

Suitcase repatriation

Online questionnaires aren't the best, but we got there in the end! It was all a learning curve. Sherpr emailed us with a query once the item had been picked up abroad and our reply by email soon got things moving again. The item was even delivered before the delivery date quoted. We would not hesitate to use them again.

2 ottobre 2025
Non scritta su invito
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Risposta di Sherpr

Hi Paul,

Thanks so much for leaving feedback, we look forward to hearing from you again!

All the best,
Sherpr

Valutata 5 stelle su 5

Amazing Experience with Sherpr

The Sherpr team was extremely professional and easy to work with, and the price to ship items internationally were very reasonable! As they promised, they facilitated the shipment from origin to destination and were available to answer and questions I had about the shipment. I would definitely recommend and would use them again for future moves.

30 settembre 2025
Non scritta su invito
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Risposta di Sherpr

Hi,

Thanks so much for leaving feedback, we look forward to hearing from you again!

All the best,
Sherpr

Valutata 5 stelle su 5

Cheaper than other companies plus it…

Cheaper than other companies plus it delivers to remote areas like islands. Very good communication, both in the chatbot and by calling.

26 agosto 2025
Non scritta su invito
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Risposta di Sherpr

Hi,

Thanks so much for leaving feedback, glad we could help!

All the best,
Sherpr

Valutata 5 stelle su 5

Sherpr to the rescue

I heard of Sherpr luggage transfer through LNER, I was wondering how with an aging husband I would cope with cases on a train, taxi and ferry, wow Sherpr to the rescue, easy to use booking service, updates at every stage, I had made a mistake on the booking but Sherpr changed it quickly with no fuss, clear instructions on how to attach labels, I will never drag luggage with me ever again, all cases arrived at their destination. I could sit back and enjoy, the journey xx

9 settembre 2025
Non scritta su invito
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Risposta di Sherpr

Hi Jennifer,

Thanks so much for leaving feedback, glad we could help!

All the best,
Sherpr

Valutata 5 stelle su 5

Wonderful experience with Sherpr

My wife and I moved to Spain in April of 2025. We decided to ship only a few items and chose to have them shipped via air freight using Sherpr. The thought of putting all the charished items we've collected over a lifetime in boxes and sending across the ocean was terrifying. But, Sherpr was nothing short of fantastic. Duncan King arranged everything and was always available and always helpful even when we kept changing the date when we could receive the boxes at our new address. When we had an issue with FedEx finding our address in Barcelona, Marie in customer service, made sure everthing was arranged for delivery.

Excellent Experience!!!

1 agosto 2025
Non scritta su invito
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Risposta di Sherpr

Hi Steven,

Thanks so much for leaving feedback, we'll pass this on to Duncan!

All the best,
Sherpr

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