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Sheridan Lifts Limited Recensioni 

9
•
TrustScore 3 su 5

3,2

Fornitore di ausili per la mobilità
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Dettagli dell'azienda

  1. Fornitore di ausili per la mobilità
  2. Installazione e manutenzione ascensori

Informazioni di contatto

3,2

Nella media

TrustScore 3 su 5

9 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

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3,2

Tutte le recensioni

(9)

4 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Absolutely terrible experience from…

Absolutely terrible experience from start to finish.

We paid over £14,000 plus VAT for a brand-new Pollock lift, yet it has been nothing but trouble almost from day one. The lift failed after just four weeks, and despite being a new installation, we were charged for repairs. It broke down again, they came out again, and we were charged again.

As a charity, these repeated call-out charges have been extremely frustrating and costly. What makes it worse is that the lift has now been out of service for four months, leaving us with an expensive piece of equipment that simply doesn't work.

The customer service has been equally disappointing. After speaking with one of the directors, Joe, who promised to help resolve the situation, I was hopeful that things would improve. Unfortunately, despite numerous messages and attempts to contact him, I have been completely ignored.

The lack of communication, accountability, empathy, and support has been shocking. When you spend this amount of money on a brand-new lift, you expect reliability and a company that stands behind its product. Sadly, that has not been our experience.

Based on our experience, I would not recommend this company. Think very carefully before choosing them.

10 giugno 2026
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Valutata 5 stelle su 5

I have been working with Sheridans for…

I have been working with Sheridans for several years now and cannot thank the staff/company enough for the services we have received. People like Chris G&B, Kendall, Alex and John have made the communication easy and are always fast to act! Thank you

22 aprile 2026
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Valutata 5 stelle su 5

Great Service

We received excellent service from Sheridans Lifts. Their team went above and beyond to assist us at short notice and successfully returned our lift to full operation after another company was unable to resolve the issue. The level of service and communication throughout was outstanding. Thank you very much—we highly recommend them.

17 aprile 2026
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Risposta di Sheridan Lifts Limited

Dear Darren,

Thank you for your kind words - we are more than happy to assist with your enquiry and look forward to working with you for many years to come!

Sheridan Lifts

Valutata 1 stelle su 5

Horrible driver. Disgusting.

I was on the motorway and I was getting tailgated by the van with the registration MT23LFN and he proceeded to call me a w*nker and threw very inappropriate hand gestures at me. He then did it again infront of me to multiple other cars. He’s driving very erratically in an out of traffic. Very dangerous. And speeding over 90mph. This should not be tolerated at any company and very immature behaviour. As I can see from these previous reviews you don’t care about your customers and are quite frankly a pile of crap.

10 settembre 2025
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Risposta di Sheridan Lifts Limited

Thank you for bringing this to our attention. We are very concerned to hear about your experience, and we take allegations of unsafe driving and unacceptable behaviour extremely seriously.

The conduct you have described falls well below the standards we expect from anyone representing our company. Please be assured that we are investigating this matter as a priority, including identifying the driver involved and reviewing the circumstances in full. Appropriate action will be taken in line with our internal policies.

We sincerely apologise for the distress and danger this situation may have caused you and other road users. Safety is a fundamental responsibility for us, and we are committed to ensuring our drivers uphold the highest standards at all times.

Thank you again for taking the time to report this — it helps us address issues promptly and improve our service.

Kind regards,
Sheridan Lifts

Valutata 5 stelle su 5

Sheridan lifts

I had an engineer came out today to fix my lift the lift is new but we’ve been having a lot of problems with it but they finally found the root cause of the problem my door was not closing properly so they have finally fixed it mean in the lift is back in action I would like to say a big thank you to Graham he came out today and he was here for well over 4 1/2 hours to fix the lift I am happy it’s now back in action but I just touchwood that it does not break down again because I cannot walk up a flight of stairs without getting out of breath I have heart Problems so it is vital that I have a lift that I can rely onSo I just hope it doesn’t break down again

22 luglio 2025
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Risposta di Sheridan Lifts Limited

Thank you for taking the time to share your experience with us.

We’re really pleased to hear that the issue with your lift has now been identified and resolved, and that it is back in working order. We understand how important it is for you to have a reliable lift, especially given your health circumstances.

It’s great to know that Graham was able to support you and took the time needed to ensure the problem was properly fixed. We’ll be sure to pass on your kind feedback to him.

Please rest assured that your reliability concerns are completely understood. If you experience any further issues at all, don’t hesitate to contact us straight away — we are here to help and will prioritise getting things resolved as quickly as possible.

Thank you again for your patience and for your kind words.

Kind regards,
Sheridan Lifts

Valutata 1 stelle su 5

Dealing with this company has been a nightmare!

Dealing with this company has been an awful experience. There have been several instances where the information provided their team has been inconsistent or inaccurate, which has created significant disruption to our operations and resulted in a considerable amount of avoidable administrative work on our end. They send statements saying that an engineer has visited and charge when no one has turned up. Our lift was constantly broke down and they never managed to locate the issue and till charged us. we have moved to another company. dont touch these with a barge pole. We expect a much higher standard of professionalism and communication from a service provider.

10 giugno 2025
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Risposta di Sheridan Lifts Limited

Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and the frustration and disruption this has caused to your operations.

The issues you’ve raised — including inconsistent communication, concerns around engineer attendance, and ongoing reliability problems with your lift — are not in line with the standards of service we aim to provide.

We take your comments seriously and would welcome the opportunity to review your case in detail, particularly regarding the reports of visits being logged where attendance is in question, as well as the unresolved faults. This is not the level of transparency or professionalism we expect from our team, and it is something we are keen to investigate thoroughly.

Specifically we are keen to visit your comments surrounding charging without attendance, as our CRM system logs each job and we cannot invoice without completion, so we would much appreciate the opportunity to discuss any evidence you have,

While we are sorry to hear that you have chosen to move to another provider, we do respect your decision. If you are open to it, we would appreciate the chance to discuss this further and better understand what went wrong so we can take appropriate action and improve our service going forward.

Please feel free to contact us directly at info@sheridanlifts.com with any additional information.

Thank you again for your feedback.

Kind regards,
Sheridan Lifts

Valutata 1 stelle su 5

Awful experience

Dealing with this company has been an awful experience. Their low levels of professionalism and integrity consume time and money. Our confidence dissolved to the point we avoided them doing work already paid for. I had the opportunity to hear the experience of another far larger customer, it was no different. I think the best value I can provide in writing this review is to advise any prospective customer: Do thorough due diligence. Do your best to find customers, industry experts and engineers and seek their opinion.

16 aprile 2025
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Risposta di Sheridan Lifts Limited

Thank you for your comments above.

We would much appreciate an opportunity to discuss this further as we have no information on what you have disclosed.

Please can you contact us at info@sheridanlifts.com

Thank you
Sheridan Lifts

Valutata 1 stelle su 5

Unreliable Lift with Constant Breakdowns – No Confidence in Product Quality

The lift installed by Sheridan Lifts at Libertas House is barely two years old, yet it has broken down multiple times, causing major inconvenience and raising serious concerns about its durability, efficiency, and reliability.

In October 2024, the lift was completely out of service for almost a month because the emergency speaker—used to communicate with an operator in case someone gets trapped—stopped working. As a result, the lift had to be blocked as it was not compliant with health & safety regulations. While I understand that engineers couldn’t attend due to a payment issue with our management company, the fact that such a critical component failed so soon is deeply concerning.

Then, in December, the lift light stopped working, followed by a complete breakdown on December 30th. It remained out of service until January 17, 2025. When engineers finally arrived, they took just 15 minutes to fix it—raising the question of why a supposedly modern lift is so prone to failure. More recently, on January 30th, the ground floor call button stopped working, and as of today, it’s still not fixed.

These constant breakdowns give me zero confidence in the quality of Sheridan Lifts’ products. Beyond the inconvenience, there’s also a very real fear of being trapped inside due to how frequently issues occur. No lift that is this new should have so many recurring problems. If you’re considering a lift installation, I’d strongly recommend looking elsewhere for a more reliable and durable solution.

2 febbraio 2025
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Risposta di Sheridan Lifts Limited

Thank you for taking the time to share your experience. We are genuinely sorry to hear about the repeated issues you’ve encountered with the lift at Libertas House and the disruption this has caused.

We fully recognise how important a reliable lift is for residents, and we understand your concerns regarding both inconvenience and safety. The frequency of the faults you’ve described is not the level of performance we aim to deliver, and we sincerely apologise for the frustration this has caused.

To provide some context, a number of the challenges experienced appear to be linked to a combination of factors rather than a single ongoing defect. The initial outage relating to the emergency communication system required the lift to be taken out of service to remain compliant with safety regulations, as you correctly noted. Unfortunately, delays in attendance at that time were impacted by an account-related issue, which restricted our ability to respond as quickly as we would have liked.

In addition, several of the faults referenced — such as lighting and call button failures — can occasionally arise from component or electrical issues that are not always indicative of the overall quality or structure of the lift itself, but rather individual parts that require adjustment or replacement. While these can often be resolved quickly once diagnosed, we fully appreciate that the downtime leading up to this is unacceptable from a resident’s perspective.

That said, we do not consider the overall experience you’ve had to be reflective of the standard we strive to provide. We are currently reviewing the service history of this lift in full to identify any recurring patterns and ensure that more proactive measures are put in place to improve reliability going forward.

We would welcome the opportunity to work more closely with the building’s management team to ensure that any outstanding issues are resolved promptly and to help restore confidence in the lift’s performance.

Thank you again for your feedback.

Kind regards,
Sheridan Lifts

Valutata 1 stelle su 5

The first review for this suspect…

The first review for this suspect company.
Lack of a satisfactory and competent service.
Poor paperwork for one service report which referred to another contract/lift and too much tick boxing.
Inability to quote for rectification of minor defects in operation of the lift.
Did not perform the full service schedules as laid out in the contract.
They are trying to get out of this situation which is now likely to end in court as they cannot accept their undoubted weaknesses and misrepresentation.

2 novembre 2023
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Risposta di Sheridan Lifts Limited

Thank you for your review.

We note your comments regarding service quality, documentation, and the scope of works completed. While we take all feedback seriously, we also feel it’s important to ensure that any claims made are accurate and reflect the full context of the situation.

Our records indicate that the services delivered were carried out in line with the agreed contract, and where queries or concerns were raised, we made repeated efforts to address them, provide clarification, and offer appropriate next steps. We regret that this has not met your expectations.

We are, however, mindful that this review appears to form part of a wider pattern of consistently negative feedback shared across multiple providers based on your previous reviews, with all being 1-star.

Whilst everyone is entitled to their opinion, we believe it is equally important that feedback remains fair, balanced, and constructive.

As this matter is now being referenced as a potential legal issue, it would be more appropriate to address any outstanding concerns through the proper formal channels rather than in a public forum. We remain confident in our position and in the service delivered.

Kind regards,
Sheridan Lifts

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