Shelly Motors Recensioni 

Went in for a test drive of an EV9, booked vis the KIA website, and after being well greeted and told I’d be driving a 7-seater parked just outside, the sales person said he needed to speak to his managing director. This after I mentioned I would get my next car via my company’s car scheme. When this person came back, they said the car unfortunately was being picked by another client that was going to test the vehicle, and there were no others left, clearly lying. I asked if they realised they were the face of KIA in that moment, and that did not represent “unwavering“ customer service. I got the repetition of the same message. Clearly there’s incentives to treat only the customers who have already come in ready to buy well, while everyone KIA should be trying to convince will not even be given the time of day. Poor sales approach and clearly poor management. Highly disrespectful to send potential clients away of a 75k car. I wonder if this is what KIA has in mind when they trust their brand to shelly Motors.

Just upgraded my Sportage, with the help of Tommy Pidgeon, he got me on the road with a new model with higher spec. Would recommend Shelly motors to family and friends.

I bought a used car from Shelly motors Epsom and the customer service I received went above and beyond . Many thanks to Tommy Pidgeon who was amazing .i would definitely recommend Shelly motors Epsom to friends and family .

Tommy Pidgeon is the salesman who dealt with my purchase of a 2018 Sportage which I collected this week. Gave me lots of time to look at several vehicles before I decided, then plenty of time to test drive the one I chose. Told and showed me all the attributes of the vehicle, and Shelley's after sales service. I am very pleased with the vehicle and the service Tommy provided. Top marks!

Tommy Pidgeon was the car salesman that sold me my new car, very smooth service.
All my questions were answered.
This is the second car I’ve purchased from Shelly motors and I’ve been happy with both.

Excellent service from start to finish. Salesman Tommy was pleasant and efficient and his line manager was great. The new car (second-hand to me) was exactly what I wanted and beautifully presented when I picked it up. By far the best car-buying experience I have ever had.

Excellent purchasing experience thanks to Tommy Pidgeon. Polite, knowledgable and alway helpful.

My second hand Ceed from Shelly Motors just blew a tyre and I have had to call my breakdown cover. I’m very upset to find there are no wheel nuts in the wheel nut box! It’s now Saturday afternoon and the Shelly Motors service department have gone home and cannot help locate wheel nuts. Breakdown repair cannot replace the tyre. So, the car is stuck. Imagine if I was on my own at night in the middle of nowhere? Luckily I’m not.

Shelly Motors tell me that the car passed its health check when it was sold to me and that means it had wheel nuts. Obviously not!!!

I can’t drive, can’t change the wheel and have no idea how this will be resolved. (Incidentally, the cruise control doesn’t work either.)

You CANNOT rely on the health check claims of second cars bought here. Be VERY cautious.

I very much hope on Monday that they will acknowledge their error and culpability, compensate me for extra towing and loss of earnings and replace the wheel nuts! I will report what happens next…

Came here yesterday to pick up my new car it’s lovely and thank you to Tommy for helping us and being so kind thank you again and I will refer you to a freind !!

Genuinely have to say this was the best car buying experience I have had. New Niro EV purchased without feeling pressured, took a few days to decide and wasn’t hassled at all. Definitely would recommend Shelly Motors and if you really want looking after ask for Tommy.

The whole experience was made to feel enjoyable. Tommy Pidgeon talked us through every stage of the process and explained everything in great detail, each question no matter how trivial was answered with patience and in a most pleasant manner.

Great experience at Shelley Motors, a big thank you to Tommy for helping me with my many queries, he couldn’t have been more helpful!

What a terrible dealership . Did not conduct themselves well. Sold a car with a fault then waited 2.5 months to eventually repair it. Do not trust this dealership.

Very nice staff. For the first time I felt that someone was not taking advantage of my lack of knowledge , thank you Tom

Efficient and helpful service. Mica

Ben has been really helpful and found me exactly what I wanted. I am very happy to be driving away with my new car just 3 days later.

They are scammers. They mislead customers, and their customer service is terrible.

Went to Shelly’s looking for a new car, loved the look of KIAs so decided to pop in, i was greeted with a smile and offered tea/coffee while I looked around, the sales team weren’t pushy and guided me through the vehicles with ease, I left feeling comfortable and confident I chose the right vehicle for me, sportage GT line. Since then I have been back for my annual service and again greeted by friendly and knowledgeable staff from front of house and workshop.

I am writing to express my profound disappointment regarding the after-sales service experience I recently encountered at your dealership. On February 15th, 2024, I took delivery of a Kia Niro Trim 3 from your establishment, expecting a satisfactory level of service throughout the post-purchase process.

Unfortunately, my experience with your after-sales staff left much to be desired. Firstly, I found them to be lacking in both knowledge and experience, which was evident during my inquiries about the paint protection work promised during the purchase. Despite assurances from your staff during the delivery, there was a lack of follow-up, and subsequent attempts to contact Shally Motors via phone calls, emails, and the website's live messaging system yielded no response.

After persistent attempts, I finally managed to book an appointment for the paint protection work, only to find upon my visit that the sales agent who initially assisted me was unavailable. Instead, I was met by another staff member who displayed aggressive behavior and failed to treat me as a valued customer. His dismissive attitude, coupled with remarks about selling the car at a loss, was not only unprofessional but entirely irrelevant to the issue at hand.

Furthermore, the staff member's raised behavior and lack of respect towards me as a customer were unacceptable. It is imperative that all staff members uphold a standard of professionalism and courteousness in their interactions with customers, regardless of any internal concerns.

Additionally, I feel compelled to inform you that based on my experience, I cannot in good conscience recommend Shally Motors to others seeking to purchase a vehicle. The treatment I received from your staff was deeply disappointing and does not reflect the level of service that customers should expect from a reputable dealership.

Finally, I would like to request that all necessary information and arrangements be made clear to customers before their visit to Shally Motors. Clear communication about appointment details and any prerequisites for service would greatly improve the customer experience and prevent unnecessary inconvenience.

As a customer, I expect a certain standard of professionalism and service quality, both of which were sorely lacking in this instance. The after-sales experience at Shally Motors fell short of my expectations and left a negative impression.

I hope that this feedback serves as an opportunity for improvement within your dealership's after-sales service department. Customers should feel valued and supported throughout the entirety of their ownership experience, and I trust that Shally Motors can take the necessary steps to ensure that future customers do not encounter similar frustrations.