Leonardo hotel. At Brighton Railway station Not suitable for older people.No luggage porters.no eve entertainment.Extra modern lounge area too cold air con to sit in.music undesirable.staff training lacking in restaurant.
Risposta di Shearings Holidays
Thank you for taking the time to share your feedback on our Brighton and Arundel Castle holiday. We’re sorry to hear that the Leonardo Hotel did not meet your expectations, particularly regarding its suitability for older guests and the lack of luggage porterage and evening entertainment.
We also appreciate your comments about the temperature and music in the lounge, as well as the service and staff training in the restaurant. We understand how these factors can affect your overall enjoyment, and we’ll share your feedback with the relevant team.
Thank you again for your honest feedback, and we hope to welcome you on a future Shearings holiday where we can provide a more enjoyable experience.
Shearings Customer Service (MB)
