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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Terrible return policy and completely unrealistic. I would never, ever recommend anyone buy from them. A complete joke. If you value your money please spend it elsewhere.

Valutata 5 stelle su 5

Amazing feeling! Love the separation.I ordered the bikinis, briefs and trunks in the rayon bamboo. Almost don’t even know you have underwear on.

Valutata 5 stelle su 5

First, my order came very quickly and on time. I always throw online clothing in the wash before I wear it, and the underwear came out fresh and supportive. The separate pouch perfectly separates and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Recently purchased my first bamboo rayon boxer briefs with dual pouch design. They are so incredibly comfortable. My banana slips in right where it’s supposed to and stays comfortably in place even du... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Shopping e moda

Scritti dall'azienda

Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

425 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 81% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

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Valutata 5 stelle su 5

Great product

Great product, great service,
Thank you.

5 giugno 2024
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Risposta di Separatec

Thank you for your valuable feedback.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else we could do to upgrade our service, please don’t hesitate to reach out to us.
Have a wonderful day!

Valutata 5 stelle su 5

Most Comfortable Mens Underwear

Easy to do business with Separatec. They stand behind their product. Are in communication with customer. Shipments are easily tracked

7 giugno 2024
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Risposta di Separatec

Thank you for your valuable feedback.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.

Valutata 5 stelle su 5

Great product

Great product, prompt delivery, accuracy of order.

7 giugno 2024
Logo di Separatec

Risposta di Separatec

Thank you for your valuable feedback.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.

Valutata 5 stelle su 5

Excellent Undies

I had ordered a set previously and they were pretty good, just expensive. I tried less expensive brands after multiple times and nothing worked in a manner where I was comfortable. Had to come back for round 2.

12 giugno 2024
Logo di Separatec

Risposta di Separatec

Thank you for your valuable feedback.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else we could do to upgrade our service, please don’t hesitate to reach out to us.
Have a wonderful day!

Valutata 5 stelle su 5

Best and comfortable!

Best and comfortable!

28 maggio 2024
Logo di Separatec

Risposta di Separatec

Thank you for your valuable feedback.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else we could do to upgrade our service, please don’t hesitate to reach out to us.
Have a wonderful day!

Valutata 5 stelle su 5

This is the best underwear I have ever…

This is the best underwear I have ever bought. Love the fit and feel. 100%recommend these.

12 giugno 2024
Logo di Separatec

Risposta di Separatec

Thank you for your valuable feedback.
It’s lovely to hear your positive feedback! We rely on customers like you to let us know what we’re doing right to continue to provide the best experience possible.
If there’s anything else we could do to upgrade our service, please don’t hesitate to reach out to us.
Have a wonderful day!

Valutata 3 stelle su 5

The guys at Separatec must have the balls of a 10-year-old boy Part 2

Well, the current design allows a tiny bit of extra material where your scrotum sits, but to describe this as a “pouch” is extremely misleading.
The common understanding of a “pouch” is something you’re able to put something into, right ?? Well not in this case. Ok if you have the scrotum and ball size of a prepubescent 10-year-old boy, you might be able to fit it “into” this area, but once puberty hits forget it.

Some people actually describe this “pouch” as more of a “hammock” which is bizarre at best. Men don’t need “hammocks” for their balls, they have a scrotum for that which has evolved to do an exceptionally good job of healthily maintaining your balls temperature for optimum fertility and its muscles are more than enough to provide you with “support” unless you have an underlying medical condition such as a hydrocele or other scrotal swelling.

What the design concept of these underwear is all about is keeping everything “separated” hence I assume the brand name “Separatec”.

What the current design does is actually the opposite, in that due to the lack of a proper anatomically sized and formed “pouch”, the underwear squeezes and squashes your ball up against your perineum and the inside of your thighs, increasing their temperature, causes excessive sweating and promoting jock itch and potentially a reduction in fertility.
Now this isn’t due to a size fitting issue, I am just an average sized guy down there, I know this for a fact as previously mentioned, and I have ordered and am using the correct size of underwear, this is simply a very easily remedied design floor.

If you turn your Separatec underwear inside out and examine the construction of the second “pouch” you’ll find it constructed from two small panels sown together down the middle and to the main part of the underwear around its edge. Its capacity is completely impractical for anyone post puberty.
The very simple fix would be to change to size of each panel so that when it is sown together it has the capacity to accommodate the scrotum without undue squashing in the same way the pouch for the penis does.
I would say the average adult male's scrotum has the potential volume and size when warm of that of a tennis ball,
Any “pouch” should be able to easily fit without compression that volume, otherwise it becomes, at best, an uncomfortable gimmick.

The biggest failure of all the “pouch” brands of underwear I’ve trialled is that they just simply do not do the job they claim in their advertising.
All the other brands I have tried would require a major redesign to achieve their claims, but Separatec only really needs to do a minor change the cloth pattern size and shape for the scrotal pouch without actually having to change its design or construction.

Come on Separatec be the first on the market to "give the sack a sack" and make an effective and truly dual pouch pair of underwear designed for the average male anatomy.

I sent my review to Separatec several weeks ago for their comments first before publishing which they completely ignored which seems par for the course of experiences here of their customer services.

You choose if you'd buy a product from a company which fundamentally doesn't do what it claims then ignores it's customers.

26 agosto 2023
Non scritta su invito
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Risposta di Separatec

Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some miscommunication on our part. We are working to fix it so that an incident like this never happens again.
We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to offer helpful suggestions.

Valutata 1 stelle su 5

TERRIBLE CUSTOMER SERVICE!

I ordered a new style of this underwear to try. I ordered my size from their size chart and the underwear are too large. Now they do not want to exchange or refund because I tried one pair on out of three....
TERRIBLE CUSTOMER SERVICE!

SEPRATEC rather loose a client then make this right!

25 agosto 2023
Non scritta su invito
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Risposta di Separatec

Thank you for sharing your insights with us. It’s hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Unfortunately, there was some miscommunication on our part. We are working to fix it so that an incident like this never happens again.
We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time to offer helpful suggestions. Please reach out if you have any further questions or concerns.

Valutata 3 stelle su 5

My first pair I received were briefs

My first pair I received were briefs, I’m not a huge fan of briefs but tried them and found them to be pretty comfortable and everything fits where it’s supposed to. So later I ordered 3 pairs of the boxers, they are really soft but the pouch hole for penis sits to high making it difficult for your penis to stay in. And also trying to gain access for urinating is not easy because the flap wraps up to high. It’s a good idea but they need to pay attention to a males anatomy

8 luglio 2022
Non scritta su invito
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Risposta di Separatec

Thank you very much for your feedback.
I have submitted your feedback to the relevant department. I hope that our progress will be felt afterwards. Thank you very much for your willingness to leave your valuable feedback.

Valutata 1 stelle su 5

DELIVERY IS TAKING FORVER

TERRIBLE CUSTOMER SERVICE AND NOT 4 TO 7 BUSINESS DAYS SHIPPING. LIARS. RATHER BUY ON EBAY OR AMAZON THAN HERE!

7 dicembre 2022
Non scritta su invito
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Risposta di Separatec

We are sorry that I didn't bring you a good service experience. We are working to fix it so that an incident like this never happens again.

Valutata 1 stelle su 5

No delivery of $73.00 order

No delivery of $73.00 order. No customer service response after two emails. Don't buy this product! I just wish I had read the reviews on this company before I purchased. Obviously scam artists.

Finally got tracking information. Site said it was delivered! Notified company that no delivery was made on the date stated because USPS doesn't deliver on a a federal holiday (11-11-22). Company apologized for the screwed up tracking information when contacted again. Package finally showed up at the end of the following week. Overall, disappointed. Sizing off. Large is really XL size. Too much fabric in groin area.

15 novembre 2022
Non scritta su invito
Logo di Separatec

Risposta di Separatec

Thank you very much for your feedback.
I have submitted your feedback to the relevant department. I hope that our progress will be felt afterwards. Thank you very much for your willingness to leave your valuable feedback.

Valutata 1 stelle su 5

no response in an attempt to exchange for a smaller size

I received a pair of shorts and wanted to return for a smaller size. I sent several emails over a period of two weeks. I also sent a message through the company website. I've heard nothing from them. Not sure how long it takes for them to respond but two weeks seems excessive to me. I'll write another review if and when I ever hear back from them.

20 luglio 2022
Non scritta su invito
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Risposta di Separatec

Thank you for feedback.We apologize for any inconvenience this has caused you. Please reach out if you have any further questions or concerns.

Valutata 1 stelle su 5

My order was never delivered to me and…

My order was never delivered to me and their customer service offered to reship the order or give me a gift card rather than a refund which is what I requested. They stopped responding to my emails after I asked for a refund to my original payment method and have pretty much taken my $75 from me. They are crooks and clearly lack respect for the customers that keep their business running.

12 marzo 2022
Non scritta su invito
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Risposta di Separatec

We are sorry that we did not bring you a great shopping experience. You can check to see if the shipment has been rescheduled for you. If you have any questions, please contact us again.

Valutata 5 stelle su 5

Best boxer briefs I've ever had bar none !!!!!!!!

The boxer briefs are the best men's underwear I have ever worn Period !!!! So I got these after years of my testes sweating and just to dam hot as well as my penis being always smashed together. Before after sex with the wife and putting briefs back on I would always sweat and itch, now testes are separated and held up like my wife is holding them, I love it. Okay I may not be well endowed but without an erection I may have 4 to 6 inches hanging there to insert in the separate penis hole. it's awesome it lets my penis hang instead of being squished with my testes. You look down and think hey that's not bad. My wife actually gets excited seeing the outline of my penis. The wife loves the fact she can pull the erect penis through the hole in front. I think it's got to be healthier for the penis to be in that position. I bought 1 box of 3 boxer briefs to try and 2 days later bought 3 more boxes and threw out every old pair I had . I'm sold, these things are the best !!!!!

19 febbraio 2022
Non scritta su invito
Valutata 1 stelle su 5

Zero customer service - avoid

I was really looking forward to trying these boxers, but unfortunately they're just not for me. The separation is initially comfortable, but as you move around, sit down etc things just don't stay put and it ends up being less comfortable that standard boxers with a pouch. I've emailed Separatec numerous times over the last couple of weeks to return the unopened packs and have been completely ignored.

17 gennaio 2022
Non scritta su invito
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Risposta di Separatec

We are sorry that we did not bring you a great shopping experience. It may be that your email went into the spam mailbox and we did not receive your email. Please contact us again (service@separatec.com or marketing@separatec.com)

Valutata 1 stelle su 5

gangsters

bought almost $200 worth of underwear and it still has not came. emailed and facebook messenger to them multiple times but no response... i then find this review page online to realise i have most likely been duped. go with another company.

-------------------------UPDATE--------------------------

This comment was posted on 05/01/2022, and now 2 years and 4 months later. they tell me my responses may have went to spam. no no, you are just useless at responding. i look forward to your response in 2028

5 gennaio 2022
Non scritta su invito
Logo di Separatec

Risposta di Separatec

We are sorry that we did not bring you a great shopping experience. It may be that your email went into the spam mailbox and we did not receive your email. Please contact us again (service@separatec.com or marketing@separatec.com)

Valutata 5 stelle su 5

Best underwear I've worn period

Best underwear I've worn period. Its like wearing nothing at all. My balls have a pouch and my cock has one too. Definitely make you look nice and big in front, love that.

15 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Poor product and no response after…

Poor product and no response after multiple emails to them.

12 dicembre 2021
Non scritta su invito
Logo di Separatec

Risposta di Separatec

We are sorry that we did not bring you a great shopping experience. It may be that your email went into the spam mailbox and we did not receive your email. Please contact us again (service@separatec.com or marketing@separatec.com)

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