Moderno,limpio,habitacion,camareros,comi…
Moderno,limpio,habitacion,camareros,comida,el spa,todo a sido mejor de lo esperado..lo unica pega seria que no tienen bastantes plazas de aparcamiento
4 maggio 2025
Non scritta su invito
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
3,7
Nella media
2 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Terrible Customer Service
My stay at this hotel started well. Check in was very straightforward and the reception team where very polite and professional. I booked to use the spa, which is amazing. Later that night I was woken by someone knocking the room door and asking me to turn the music down as guests were trying to sleep. I was asleep myself! The party was across the road in an apartment. When I eventually managed to get back to sleep I was woken by what sounded like heavy rain. I was infect water pouring through the ceiling from the room above. I called reception who said they would send someone. I waited 15 mins then called them again. They said someone was coming. 15 minutes later I got dressed and went down to reception. I was given an alternative room. I then went back to my room and packed everything up. Moved to the other room which was the same room type on another floor.This whole process took two hours in the middle of the night. When I checked out the next day I mentioned this to the reception staff who called the duty manager. I told her what happened and said that I was very disappointed that I had no sleep. Her response was I was moved to the same style room so what was my problem. I was rather shocked by her whole attitude. I asked if I could talk to someone more senior. She said everyone was on holiday and she was running the place alone. I pointed out that on entering the room the ceiling had water mark stains and questioned why I was given the room when others were available. She said I was lying and there was no stain. I expressed how rude I felt she was being. She didn’t seem interested or bothered I had a terrible night and not much sleep. I asked her if she was happy knowing I was leaving the hotel unhappy. Her response was I was a liar and making a fuss over nothing. I left the hotel and will not return. Such a shame this beautiful hotel does not have people in charge who care about the customer experience and are rude! I have found the CEO on LinkedIn and will be messaging him to inform him of the terrible service I received.
30 dicembre 2023
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.