Secretveneers Recensioni 

572
TrustScore 2.5 su 5

2,5

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Valutata 1 stelle su 5

This is my personal experience. Excited to try these the company will happy take your money after care is a joke they made my first set and they didn't even reach the gum line my real teeth still... Leggi di più

Valutata 1 stelle su 5

This company is an absolute joke!! My partner order veneers they sent the impression kit out, she got teeth back they did not fit…. As the say they will send another impression kit out but they don’t... Leggi di più

Valutata 1 stelle su 5

HORRIBLE! Only order here if you want FAKE looking clown teeth. Customer service is really bad too, you don't get any refund even though they send you very bad fitting and fake looking teeth. DO NOT o... Leggi di più

Valutata 1 stelle su 5

They didnt fit around gum line looks stupid. No contact details they have comments of on instagram, cant dm them back on instagram, the veneers arrived in a box with nothing else so impossible t... Leggi di più

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Dettagli dell'azienda

  1. Centro spa
  2. Farmacia

Informazioni fornite da varie fonti esterne

NO dentist online cosmetic clip on veneers. Save 70% by going lab direct. Order an impression kit and take your own impressions at home! No trauma no pain!


Informazioni di contatto

2,5

Scarso

TrustScore 2.5 su 5

572 recensioni

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Ha risposto al 20% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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2,5

Tutte le recensioni

(572)

6 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Absolutely love them

Absolutely love them! I get so many compliments from customers everyday and they make me feel so good about myself. I think I will be ordering them for the rest of my life!

20 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Not fit for purpose and poor (virtually non-existent…) customer service

I purchased a full set from Secret Veneers, but found they did not fit; cutting into the frenulum and gums, and making my mouth protrude. My dentist confirmed that these veneers were never going to fit me. I returned the entire set in full, including the replacement kit, unused and as per new for a refund, but am still waiting after six months. These veneers are not fit for purpose; they were too thick and will alter the shape of your mouth in a most unflattering way. The Customer Service was also very poor. They have not been answering any emails, calls etc for at least 6 weeks now – and I am at a loss as to what to do.
AVOID!!! AVOID!!! AVOID!!!

15 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service

Firstly - they claim my order as been delivered, I don’t have it, fake signature.

Secondly and most importantly- this company is the hardest company to contact ever. I have had some correspondence on FB, but issues are definitely avoided!

It would seem I should have done my research, really disappointing, really considering the money people pay.

5 settembre 2021
Non scritta su invito
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Risposta di Secretveneers

Hi Emma

I have sent you a reply on Facebook as we have been chatting today on dm, I will send my response here too:

Hi Emma, some postmen are still signing for packages due to covid so your postman may have signed it for you? We can only pay Royal Mail for a service to ship your item to you and put our faith in them as a trusted company that they will deliver them. I have no way of making fake tracking or nor are we responsible if they have left your package somewhere. What I can do though is find you a solution- which is what I am doing on a Sunday when we are closed so your trustpilot review was not needed!

I have sent all the information to the lab manager and he will arrange for them to be resent if they have been lost in the post.

Kindly SV

Valutata 5 stelle su 5

Best thing I ever did

Best thing I ever did, I always wear my secret veneers and they look so natural! Everyone always believes there real you would not be able to tell that there clip ins.. so much cost effective aswell

4 settembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Absolute Con do not use! Fake tracking, no replies and teeth look like they’re from a joke shop

Please never use this company they are TERRIBLE. It has been over three months now and every time they send the product it isn’t even close to fitting and the teeth are cheap looking plastic - nothing like the photos and videos. The videos of same day first time fittings I very much believe are not true either.

The teeth are terrible they look and feel like plastic joke shop teeth and honestly even if they did fit would make people laugh more than anything. Even the thinnest ones they do are what I’m meant to have and they are bulky and make your jaw stick out.

There’s a reason these guys turn off reviews on google!

I work in the high end industry and these seemed a great idea. Honestly please do not waste your money. Over £700 so far (keep having to pay for recorded delivery on the impressions too) and still nothing that fits and now no responses. It’s a complete con.

They say they will work with you. I assure you they do not. They in fact took my money and since the last and final instalment have not sent anything at all. My last email chain started ten days ago, they only reply when I chase the lady on Instagram. Since then they just ignore my concerns and barely reply. I’ve received nothing and yet paid for express delivery - they said they would resend ten days ago and are now ignoring me again.

Please do not ever use this company. I can only think that they pay influencers to tell us the products are great. I still have nothing months later and have sent 4 sets back now as they had huge gaps and stuck out or didn’t fit. This is a complete rip off and waste of your money and I’m not someone that complains!!! I will be updating all review and social media sites with my experience and not stop until I get this resolved - no one should be ripped off like this! If I could give zero stars I would!

20 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

I ordered replacements I even paid to…

Use seem to put everything use are doing wrong down to COVID use put a 5 day and 14 day period on your veneers but use can’t reach that deadline even though use are taking extra money of people! Use don’t send emails to even say the product has been delayed

19 agosto 2021
Non scritta su invito
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Risposta di Secretveneers

Hi we don’t have a phone number as our customer service team are working from home due to COVID-19.

If you have ordered from us before you will know we are a legitimate business and not a scam.

Please email hello@secretveneers.com with your name now and I can send you the tracking for your shipment.

Valutata 5 stelle su 5

OVER THE MOON 🌙

OVER THE MOON 🌙
I cannot explain how happy I am with my New Smile.
Secret Veneers have changed my life.
I’ve been so self conscious about my smile. Whilst my teeth are perfect. They are discoloured due to medications from when I was a child.
Secret veneers have given me my confidence to smile again nothing was to much trouble.
I sent a message asking if there was any chance of getting them out sooner and they arrived special delivery the next day!!!
I’ll be forever grateful.

Thank you so much.

Demi 💋

15 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

Please do not bother with this company…

Please do not bother with this company they’re a joke!!!
Have been waiting 5 MONTHS to have this company sort my veneers out. Going on on here as though people haven’t given them the right fit 😂 if the fit wasn’t right you shouldn’t accept them in the first place. I did everything I was supposed to and more and still I’m waiting on my 4th set. One of the sets sent to me was longer on one side than the other, covering teeth on one side and not the other! The second pair were sent to me really thick which was not what I paid for. I only ordered the top set n they’ve cost me £400! How can you tell people they don’t deserve a refund because the veneers are custom made? If it’s been this long and you still haven’t made the veneers correctly then it’s on YOU!!!!! you make these veneers but at the top of the teeth there are always bits sticking out, how does this suggest someone has been doing the moulds wrong?????? You’ve got my order wrong 3 times now, you haven’t even responded to my emails either this time, just blatantly ignoring me!! I will be contacting my bank. This is wrong. You can’t tell people it’s their fault you’re getting their order wrong? If you know the moulds don’t look right don’t accept them. It is YOU who is shaping the teeth as they are on the moulds, when they come to me I can always see my other teeth behind, ALWAYS! even after a second mould they look bad. They also look incredibly fake for the price you pay for them. Your new advertisement is now “buy these so you can see what you look like before purchasing actual veneers”. NO! people buy these because they’re a cheaper alternative than the real deal, not because they wanna see what they look like! You also CANNOT eat with these in at all, the veneers will bend at the back. The veneers also taste like super glue in your mouth! And yes, my comment IS fair, considering you send veneers within 3 days yet I have been having to wait over 4 weeks each time for mine !!!!!!

Having to write this out again because they’ve tried to block my review! Only telling the truth based on my own experience!!! Bunch of fraudsters !

You’re lying. I’ve received NO email from anyone. I have been checking every single day. You’re also clearly not reading my review carefully. I said you can see my teeth at the top of the veneers, the veneers NEVER cover my teeth properly and why would you want that????????? Tell me what you’re talking about here because you’re trying to insinuate I am stupid. I’m telling you my teeth are still visible just under the gum line. Also, you don’t even know who I am?????? I am anonymous on here so how do you know whether someone has emailed me back or not???? You don’t. I also cleaned the veneers several times to try and get the smell off them. It didn’t budge at all. You’re embarrassing yourself here tbh. Stop trying to justify mistakes made and just correct them. The customer is always right. I wouldn’t be sat here arguing the toss if your product was decent would I. I honestly wish I’d never bothered. It has been more hassle than it’s worth. Look at the way you respond back to people 😂 get offended by complaints, can’t take constructive criticism. Do something right instead of arguing the toss.

You mention how “secret veneers” make new impressions at no cost to me. Should I be grateful I’m having to wait 5+ months for them to get it right? The impressions were spot on as you guys have said twice now, so if they’re satisfactory then why am I to be grateful you’re remaking them for free? Think about what you’re saying!!!!

My name is also not Emma… awkward :-/

11 agosto 2021
Non scritta su invito
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Risposta di Secretveneers

Hi Emma
Sorry for the delay, we have 4 staff off sick with Covid - your patience is much appreciated.

We are trying to assist you with your fit issues and we really want to help! but we do need some patience at this point. Remakes take time, I am aware the team emailed you yesterday to assure you we are remaking your custom fit clip in veneers.

In response to the above
- You provide the measurements for us to fabricate your clip in veneers.
- We are the only clip in veneer company who doesn't charge for any corrections needed, or further impression kits.
- I am very pleased to hear that the lab staff are still working with you to resolve your issues even after being called fraudsters.
- You agreed before you purchased, that you understood that as per our refund policy, we do not issue refunds once the clip in veneers are fabricated as they are a completely customised product.
- You will always see your own teeth behind the clip in veneers inside your mouth but luckily nobody looks at the inside of your teeth- this is the wax up needed to hide your teeth - without this they would always look crooked. So we build up the material behind the teeth to block out your imperfections. This is normal.
- The lab technicians have responded to your emails.
- 90% of our clients do buy our products to see what they would look like in temporary veneers - the process before having porcelain veneers fitted. (Clip in veneers are a temporary fake plastic grade dental appliance)
- You can eat in clip in veneers.
- Please rinse your clip in veneers before inserting them into your mouth as they have been sterilised for your safety (the taste you are describing is a dental grade sterilising solution).

Secret veneers ltd is a legit company. We have been registered with companies house since 2015. Our team are working above and beyond offering you new impressions - new alterations until you re happy with the fit - at no cost to you.
We are still eager to help you and will definitely resolve the issue.
Thanks and regards
secret veneers team

Valutata 1 stelle su 5

HORRIBLE product and service

HORRIBLE! Only order here if you want FAKE looking clown teeth. Customer service is really bad too, you don't get any refund even though they send you very bad fitting and fake looking teeth. DO NOT order from secretveneers unless you like wasting money, you can get similar fake teeth at a local toy store.

9 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

10/10 Company! couldnt be happier!

After looking for months through all the companies that sell clip in veneers & being too scared to order any incase i was scammed, i started to see celebritys promoting secret veneers so decided they must be real. Ever since ordering they have been so helpful!! The communication from the company is amazing, the product has came earlier than the estimated time most times i have ordered too!! The veneers are great quality & last so long and look way more realistic than expected. Ive been using this company for 2 years & have been delighted every time!! cant thank them enough!

9 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Secret veneers have honestly given me…

Secret veneers have honestly given me so much confidence. I get so many compliments and people think I’ve spent a fortune getting actual veneers. They’re amazing quality, & I’ve had them well over 2 years now and they’re as good as they were when I first bought them. Secret veneers deserves all the recognition they can get. Really are a amazing company. They have definitely made me feel like I am good enough and pretty for once.

9 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

Would recommend to absolutely anyone

Would recommend to absolutely anyone, gave me so much more confidence and the whole process was straight forward and easy, always kept in contact with me, had mine just over a year now and haven’t changed colour or anything

2 agosto 2021
Non scritta su invito
Valutata 5 stelle su 5

The best decision I’ve made

The best decision I’ve made! I’ve had my veneers for 18 months now and they have completely changed my face. I’ve just ordered my second pair in the whitest share this time. I get so many compliments and people think that I’ve had them properly done! The service throughout was amazing, they helped me with any questions I’ve had during the process of creating my veneers. They are quick at responding on social media and via email. Very helpful, accommodating and I highly recommend!

2 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

DO NOT ORDER THROUGH THIS COMPANY!!

DO NOT ORDER THROUGH THIS COMPANY!!! I placed an order for 0.1mm veneers, top and bottom. The kits arrived I sent my impressions back and should have received the veneers within 14 working days. It took more than 3 weeks. When they arrived they did not fit right and were really thick. I got in touch with customer service and a replacement kit was sent out to take new impressions. However, on the kit it advises the remake is for 0.2mm veneers which is not what was ordered. Both JPD (the company contracted to make them) and secret veneers have failed to respond to my emails requesting either a resolution or a refund. DO NOT PURCHASE!!!

2 agosto 2021
Non scritta su invito
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Risposta di Secretveneers

Hi Marie
This is a very unfair review - on the website it states - Our micro clip ins come in at betweeon 0.1mm-0.2mm thin as opposed to the standard 0.4mm thick material.

So you have received the correct product.

Our response time is 48 hours and your email came through to us 4 hours ago and it’s been replied too.

Also 80% of clip in veneers fit first time - 20% require a remake. This is a normal part of any online dental lab service.

SV Team

Valutata 1 stelle su 5

Please do not buy

I’ve had 3 sets of top and bottom ‘Veneers’ from these guys now. None of them fit. Had to pay for delivery every single time and waited for weeks for each set to be created.
I’ve been charged £500 for the set and have requested a refund as they are not fit for purpose. I was told they don’t do refunds.
They look so fake it’s laughable, I look like I’m wearing my nan’s dentures. It’s like a lump of plastic in your mouth. They cut into my gums, and after 5 minutes started to feel like they were moving my own teeth.
They also outsource the actual producing of the product to another company that has a hotmail account as their customer service email. So unbelievably unprofessional.
I hope people read the reviews and refrain from buying this product. I actually feel like I’ve been robbed.

1 agosto 2021
Non scritta su invito
Valutata 1 stelle su 5

AVOID AT ALL COSTS

I received my veneers, top and bottom set, and they look like false teeth from a joke shop, they didn’t fit my teeth whatsoever and looked cheap and fake. I reached out to the company over email to complain about this on the 21st July, it is now the 30th and after 2 attempts of emailing them I still haven’t received a response. £200 down the toilet, DO NOT USE THIS COMPANY!!!

30 luglio 2021
Non scritta su invito
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Risposta di Secretveneers

Hi Chloe,

I am very sorry to hear this and it is not like our team at all - please email me on hello@secretveneers.com so I can investigate as I don't have your full name.

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