Scoville Recensioni 

Same day reply. Excellent service. I was kept informed all the way.

Victoria at Scoville was extremely helpful and understanding about the fault with my pan, explained the cause in full, gave excellent advice for future care of my existing pans, and replaced my faulty pan free of charge, despite me being unable to give proof of purchase. Fully recommended!

This is yet another product that doesn’t perform as advertised. I’ve tried many different types, and this one falls into the same category. The non‑stick property disappears after 3–5 months, even though the coating shows no visible damage, typical for pans of this kind.
Manufacturers always blame the customer, usually claiming the pan was overheated. But what’s the point of buying a pan you can’t cook with? If cookers have standard heat settings, then the pans should be designed to handle typical use.
Save your time and money, unless you only need a pan that lasts 3–5 months.

Respnse form the Group Imperial Customer Services

"Our QC team has informed me that this pan show signs of having been overheated. This is indicated by the type of deterioration shown in images.

Non-stick cookware is not designed to be used on high heats and this is not unique to Scoville. To counter this, we construct our pans from aluminium which conducts and retains heat better than the likes of stainless-steel or cast iron cookware. This means that you can use your Scoville cookware on a medium-low heat and achieve the same results as you would on a higher heat in other cookware.

In our care and use guide, we advise cooking on a medium-low heat to preserve the non-stick coating.

As this type of damage falls outside of the guidance that we provide, this product is unfortunately not eligible for replacement under the lifetime guarantee."

Very good product, had one faulty and it was replaced quick and efficiently.

A really easy process. Fantastic customer service.
Thank you

All of my pots and pans started sticking in under a year of normal use. When I contacted customer service, they offered to replace only one item — even though I had purchased two full sets of pots and four separate pans. After I questioned this, they stopped responding entirely and never replaced anything.

Their “guarantee” is meaningless. It’s simply a marketing tactic to get you to buy products that don’t perform as promised, with no real support when problems arise.

Quick responce to my letter and resolving the problem

I bought a set of pans, plus some frying pans and. casserole pans to replace my old Tefal ones. I was really pleased with them to start with. They looked good and were nice and modern. Plus they had a lifetime guarantee (Including non-stick) on them what's not to love. It also states flake & peel free. I also bought their cooking utensils to go with it and help protect them. However after using them we started to find black bits in our food which we worked out was the coating off the pans. I raised this with Scoville only to be told they were damaged due to putting them in the dishwasher 🤔. Note I also put the frying pans and casserole one in the dishwasher but interestingly this hasn't happened with the frying pans or the casserole ones.

So my question is how can these be sold as dishwasher safe but you can't put them in the dishwasher can someone explain?? This is very misleading. I was told that the dishwasher detergents can harm the coating but was then told they couldn't recommended a suitable one to use with them 🤔. Therefore why are you marketing and selling these as dishwasher safe when in fact your saying they can't be washed in the dishwasher? Also you say they are flake & peel free, I can assure you they are not. How many people have bought these products by looking at what has been advertised only to find its incorrect. So any lifetime guarantee that you give is void. Really dissapoonted

These pans are brilliant best weve ever bought

Easy to use website. Fast delivery. Fab pans.

One of my pot lids had turned rusty after a couple of months.
With a lifetime guarantee, I contacted Scoville direct and attached photos of the damaged lid.
I got a new one sent out to me.

Scolleville Never stick range was sold with a lifetime warranty, and the company has kept their promise. I kept my purchase receipt and contacted the business, who arranged a replacement pan. I'm very pleased with their service and would buy from this range again.

There follow up was excellent sorted the issue and warranty claim without a fuss

I recently purchased a set of Saucepans and small frying pan from this company after reaading all good reviews. Unfortunately only one of the saucepans works with my Neff induction hub and it is against what they have stated in their advert. I contacted their support and after a month still have not recived any reply. I am very disapponited although quality looks solid.

I had a bit of damage on one of the pans, but it was replaced efficiently and I am very pleased.
Thankyou.

We bought the airfryer as it was reasonable priced. We have discovered that the cooking guidelines are absolutely way out. Everytime we cook anything we have to add at least 10 minutes to their cooking recommendations. So we won't be keeping it. Cooked some fish fingers for the grandchildren its say 7 mins 18 mins later after constantly restting the timer they were eventually cooked. If you want cheap and cheerful buy one but I think it was a waste of money

I couldn't be more dissatisfied with the service I have recieved.
I purchased a new frying pan and wok from the Scoville website £50+.
Whilst waiting for delivery and doing a local shop I purchased the exact same product from Asda for £11.95 each ? I emailed Scoville to say if the haven't sent the items please dont waste the postage and could they send me a refund. Some days later they arrived in the post I check ed and filled out a returns form after speaking to a sales person sent it registered post as asked and that was the last I heard of it ??
I've sent another can you contact me request, after first phoning the technical dept, who put me through to an asda store , who put me through to Asda george, who then transfered me to an overseas dial tone which cut off after two rings ??
I bet if I phoned asking for a £1000 of new stuff they'd fall over backwards to give me a number.
Mark.

Helpful, understanding and brilliant customer service. Thank you.

I bought several Scoville pans from Asda and was initially very happy with the quality and performance. Unfortunately, the two pans used most frequently have not retained their shape over time, which means the lids no longer fit properly. This has made them impractical and, in my view, not fit for purpose.

The pans have only been used in a normal domestic setting and in line with their intended use. Given Scoville’s reputation for quality and durability, I would not expect warping to the extent that basic functionality is affected.

I was not registered for the lifetime warranty at the time, as I was unaware that registration was required. That said, I believe products should still live up to the claims made about their quality and longevity, regardless of where they were purchased.

I have contacted Scoville directly and am hopeful we can resolve this positively. Ideally, I would like the pans replaced as a gesture of goodwill, or alternatively be offered a meaningful discount that would encourage me to repurchase and remain a loyal customer.