ScottishMountainGear Recensioni 

140
•
TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

Great Service from the repairs team at Scottish Mountain Gear. I would very happily use them again in future. Using the online form was very simple & the reply was very quick. The item I enquired abou... Leggi di più

Valutata 5 stelle su 5

Excellent Service - From initial enquiry to return of goods the process was simple and seamless. My BR1 had a massive tear in the seat - the repaired item is like new. Fantastic work - well done Musto... Leggi di più

Valutata 5 stelle su 5

At the start of Lockdown I bought 2no.Schoffel Gillets from Goldings in Newmarket at £140.00 each. Little or no use but the Faux Leather all around trim had the consistency of tissue paper and fell of... Leggi di più

Valutata 5 stelle su 5

Got my Musto BR1s repaired with them. Exceptional service, clear and easy to follow information provided by the team which made it a very simple and easy process for me (the customer). The repair was... Leggi di più

Dettagli dell'azienda

  1. Pulitura a secco
  2. anche in
  3. Fornitore di abbigliamento
  4. Negozio di abbigliamento
  5. Negozio di abbigliamento activewear
  6. Negozio di abbigliamento e attrezzature outdoor
  7. Negozio di abbigliamento stampato

Informazioni fornite da varie fonti esterne

The Image Scotland Group comprises Image Scotland (personalised clothing), Scottish Mountain Gear (outdoor equipment repairs), Image Logistics (IT service)


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

140 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,6

Tutte le recensioni

(140)

25 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Fantastic service all round

I contacted SMG for a repair to items of outdoor clothing. The reply and indicative estimate came back very quickly along with clear instructions how to proceed and an indicative turn round time. SMG contacted me on receipt of the items with a definite cost for the repair. I was kept informed all the time about the progress as well as when the items were dispatched for return. Absolutely amazed at the quality of the workmanship. All in all a very satisfying experience.

25 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent Musto repairs

Found SMG via Musto website. I sent a windstopper mid layer jacket for zip replacement as this type of jacket no longer available to buy and favourite MPX salopettes for patching. Excellent communication all along, speedy repair and returned items as good as new. Highly recommended!

15 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Brilliant service - highly recommended

Fantastic service. The end result was awesome and they brought my 20 year old Rab down jacket right back to life. Absolute bargain seeing as it'd cost me the best part of £400 to replace that jacket nowadays. Great care was taken in returning the detachable hood and stuff bag that I sent with the jacket and the return postage was speedy once the job was done. Very highly recommended.

17 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Fantastic Repair on my Arc'teryx Alpha LT Jacket

Fantastic Repair on my treasured Arc'teryx Alpha LT jacket.....14 years old and in great condition before it de-laminated totally on the hem and hook....

Sent it to Arc'teryx who after 8 weeks said it couldn't be repaired and sent it back.....

Thankfully I found Scottish Mountain Repairs who did such a tidy job on sorting it out for me...at a great price

22 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great company to deal with

Great company to deal with. Good communication from Rona and repair of my Eaglecreek case carried out effectively and in good time for my next trip. Thank you.

19 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Excellent customer service and workmanship from Rona and the team

I contacted Scottish Mountain Gear as I discovered online that they were the authorised repair company for Musto. I had a Musto BR1 coat which was still in great condition except the zip had malfunctioned and needed to be replaced
I sent an enquiry form with some pictures, Rona got in touch and explained that the zip could probably be replaced and paid for by Musto. I sent the jacket to SMG with an instruction to get in touch before commencing the work which they did. The zip was replaced and the coat returned as promised. This took less than 2 weeks from date of initial contact to the coat being sent back with DPD.
The commuincation was excellent and the coat is like new. I'd really pleased with the outcome. Thank you

14 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Tent repair

They made a fabulous repair to my NEMO tent. I ripped the flysheet during a recent windy night on the West Coast. They perfectly matched the colour with a machine sewn and resealed patch. Quick turn around and fair price too. Great work and excellent service, thank you.

9 dicembre 2023
Non scritta su invito
Valutata 1 stelle su 5

£69 - 89 to repair a zip, not including £10.20 return postage? Or the cost of sending it to them in the first place?

You have got to be joking. The jacket was £160 new.

Mountain Equipment unhelpfully pointed us to this firm because they apparently ‘don’t run a paid repair service.’

The jacket’s zip absolutely wasn’t an expensive zip - in fact, having seen what a really good zip looks like (rubberised, massive teeth, excellent ‘feel’), I’d say the one on this jacket was at the cheaper end of the market.

So much for environmental concerns. Most customers in this situation would bin the garment and buy another, preferably from another manufacturer.

8 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

First class service

First class service. They fixed a repair to my daughters jacket and it is like new!! Very happy daughter and very happy mum !! Would highly recommend their service !!

6 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Miraculous repair to North Face Puffer

Miraculous repair to North Face Puffer
My son had torn his jacket on a thorn, feathers bursting out, right on the front panel. would have been very obvious if we had tried to patch it. We sent it to Scottish Mountain Gear & it has been returned like a new jacket. We’ve had a torch & magnifier out & no evidence there was ever anything wrong with it, don’t know how they did it! Would very highly recommend

2 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Suberb Repairing of Faulty Schoffel Gillets

At the start of Lockdown I bought 2no.Schoffel Gillets from Goldings in Newmarket at £140.00 each. Little or no use but the Faux Leather all around trim had the consistency of tissue paper and fell off in bits continually and the expensive vests both looked rubbish. Out of Schoffel 12month guarantee and eventually got both completely retrimmed by Scottish Mountain Gear - a superb job on both trimmed in leather and much better than new - highly recommended.

15 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Saved my North Face jacket

An area of the pertex on the arm of my North Face Diez jacket melted when it came too close to the unprotected bar of an ancient electric heater. I thought my beloved jacket was probably ruined, but contacted Scottish Mountain Gear as I knew they did warranty repairs for many outdoor gear manufacturers. They gave me a quote based on photos and 2 weeks later my jacket came back. They did an excellent job, replacing 4 baffles across the arm and matching the colour of >10 year old pertex perfectly. The repair is so good that its almost impossible to tell that it is there - you really have to know where to look. I'm incredibly impressed with their work and very grateful.

9 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Sent cagoule in for zip replacement

Sent cagoule in for zip replacement. They inspected and there was a problem with the material delaminating so couldn't do the original plan, but they suggested replacing the zip pull. Whole service was professional and efficient and pretty quick - thank you team-SMG.

12 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic zip replacements

Recommended by Schoffel, Scottish Mountain Gear replaced the broken main zips on my two elderly Schoffel fleeces. Both have been brilliantly repaired by Scottish Mountain Gear - the service was quick and very efficient, and done in a lovely personal manner. All at a very reasonable cost. I am a very satisfied customer.

6 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

The did an amazing job on my gortex…

The did an amazing job on my gortex jacket. I had had fallen of a bike and had multiple rips including a really bad one at the shoulder I had thought they would send it back and say it is beyond repair instead it was really difficult to tell it was in anyway damaged before. I am really satisfied with the patch work with excellent seam work and sealing. Would have my business again if I ever need it

22 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

fantastic service

I would like to express my delight for the excellent service and workmanship on my Musto County Jacket
which I received back today and thank all the team
involved.
Many thanks

Colin Davies

7 settembre 2023
Non scritta su invito

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