Scarletts Parrot Essentials Ltd Recensioni 2.009

Scarlett herself is lovely and very responsive to emails and phone calls. The website is has products at cheaper prices than other well-known websites, I used this as my main go-to site for everything for my pet birds. They handle returns very quickly and often you get a better alternative. I have even had a special food mix made up for me when the one I wanted was out of stock - I also got more than I asked for. I highly recommend Scarletts Parrot Essentials for anyone looking to buy food, toys and accessories for all sizes and species of pet birds. I have been a regular customer for several years now.

Never received the promised tracking number, and my parcel was delivered to completely wrong address (was completely wrong on label)- delivery costs very high for such a poor service. When I received the goods (had to go collect from the other address)- the parrot ladder was in pieces, had to superglue it back together. Complaint sent to company hasn't even been acknowledged. Very poor, would not use again.

Placed an order 12th Dec 2025. No communication, no delivery. Checked my credit card and a refund had been processed. Then ordered again removing the larger item. No delivery as at 5th Jan. DPD states got notice of the order but DPD hasn’t received the parcel.
What has happened to them, they used to be so good.

Order 12th December and had email confirmation. Nothings arrived. Contacted them on web form and no reply. Emailed them and no reply. Rang them multiple times and no answer. Now issued a charge back against them

UPDATE:
Scarlet has been in touch and apologised for the delays, due to issues with DPD collection but hopefully I should receive my parcel in the next day or 2. Therefore I have updated the rating based on this.

As a very regular customer of scarletts parrot essentials I must say i am very very disappointed this time around. I usually get my deliveries next day, 2 days maximum
I ordered some toys and perches for a rescue bird who had nothing. This was placed on 18th and as far as im aware parcel hasn't been sent and multiple emails I've sent, messaged on Facebook and tried calling their phone number all to be ignored with no reply. It's completely unacceptable. All I expect is abit of communication as to why the delay and when I might expect it.

Unwanted replacement sent

I ordered an item which was showing in stock at the time of ordering. Without warning, I instead got sent a "replacement" item as the original was out of stock.

I got told I could return it and receive a refund but the postage cost more than the original item, and now I was expected to pay for return postage aswell? I have sent 3 seperate emails asking if postage would also be refunded, but have received no reply in more than a week.
Very disappointed. Be warned that an item you order may not be in stock and you could receive something you don't want.

It took over a month(!)before they even sent my package! I sent several of emails and messages during this time asking for what was going on, tracking info and so on - no response. When I finally demanded my money back then they sent off my package (four weeks later) which arrived after a few days. Several of items was missing from my order! So a big warning stay away if you want your things!

I have ordered from Scarlett parrot essentials for years but I have to say I am really disappointed.

I ordered a few things for my birds and usually, they ship items within three days, as I've said I've ordered from this store many times and they've been lovely. I once emailed asking if they could pop some rope perches in a parrot pack for me as I was rescuing a cockatiel with deformed feet and they had done that for me which was lovely.

However, it's been nearly a week which is unusual, so I popped them over an email just politely asking when shipping could be expected as I will be away from home for a few weeks and would like to arrange for someone to be there for collection... No response from them at all. I've looked at some other recent reviews and apparently the same thing has happened to them as well.

I have asked for my order to be cancelled as I can't be sure when the parcel will arrive. But I only hope I will be able to get a refund.... Love this company but I have to say I am concerned now.

I have placed several orders with this company and on occasion, if there was a problem, this company are rude and unhelpful:-

1. I ordered a Liberta cage for my african grey and after a couple of months the metal covering on the bottom grill started perishing. These cages are meant to come with a certificate of 'authenticity' and are allegedly parrot proof coverings. This company didn't want to help at all, rude attitude. They could use training in customer service skills.

2. I ordered 2 travel cages and one arrived with not the 2 perches (as advertised) but one perch which was half split down the full length. I spoke to a man and he was extremely rude and tried to fob me off by saying this was the cut of the wood. I suggested that he simply send me a fit for purpose perch (plus the one that was missing). I suggested that I could order a full replacement cage and he said that he would refund me and would not be sending a replacement -clearly he was having a bad day!

These are just the main more expensive orders that I placed, however, I have ordered parrot toys in the past and they have arrived broken - this company do not want to know or help - is it the couriers fault? Either way, you are out of money with broken toys!

I appreciate product quality can vary, however, with high quality control this should not be occurring.

Finally, the event that really took the biscuit from this shoddy company - I had reason to call about a previous order (broken toys etc) to this company (bearing in mind that I have trained others in customer service as my career for many years!)

I ordered food online and this did not arrive, no emails, no messages (bearing in mind my birds were nearly out of food!). When I called, the rude employee said that they had cancelled my order and would not be fulfilling it. I questioned as to why and they could not give me an answer.

Basically, if you use this company and are prepared to accept broken/substandard items without issue you will be fine. If you offer to raise this as an issue, you will be met with rude, unhelpful staff and then your subsequent orders blocked.

Placed an order on 10.09.25, but have not received anything. It is over 30 days ago and the overseas shipping should take up to 7 days. No answer or response from website or email.

Got a table top java tree for my parrot. Very good quality and my bird loves it. Very good value for money

Ordered two parrot toys. One was broken on arrival. I could not see their returns process on the website, so I emailed twice about the broken product, but received no reply. I rang, but no answer. Rang again, but no answer again, so left an answer phone message, to which I have had no response. Over three weeks have passed since I first contacted them. I will NOT use again.

The most amazing place to shop for our lovely parrot babies,stock range and quality are superb,
Helpful,kind and attentive service…
Going to order from them regularly
Highly recommended

Ordered Jumbo Walnuts in Shells. Was well impressed with company when parcel arrived less than 48hrs later. Thank you.

Scarlett personally intervened with a delivery issue which hadn't been dealt with. I was pleasantly surprised to get a phone call. Pleased its resolved because the range of products is excellent.

Excellent customer service,they went above and beyond to help me source a replacement ball identical to my budgie's favourite toy. Thank you for your help, it's very much appreciated. I was also very impressed with the super speedy delivery and great selection of budgie toys available. I will be sure to purchase from them again.

I ordered an Arcadia Presun Midi light kit for my parrot only to find that although they sent the correct box labelled Midi kit the actual lamp holder which has reflectors attached is printed with MINI instead of MIDI so this is a mini kit. I contacted them to arrange a collection of this wrong item and provide me with a full refund and unfortunately James has been dealing with the matter. Even though I sent him a photo of both the box which is for the midi kit and of the lamp holder on top of the box which clearly shows it is a MINI and not a midi lamp holder he has repeatedly told me that I have the correct item. No one answers the phone or even bothers to call you back when you request them to or leave a message even when you specifically request to speak to a manager.. I am very angry and frustrated with this situation and I totally agree with the first few reviews, FAO the manager or CEO if you see this review please look out for the email communication that I sent today and please call me to discuss this so it can be finally resolved. Order #1000157968
11/09/2024 Received a no caller ID phone call from Mrs Scarlett DelaCroix. Apparently James finally passed on my request for a call back from a manager or owner but only after `I sent him three further close up photos of the lamp holder with the word MINI showing up clearly so that he would finally understand what the problem actually is with the item. She was very arrogant and rude and shouted at me and maintains that the product is the right item despite the fact it states it is a MINI in black print very clearly. I did not believe her and she was arrogant enough to claim it is without providing me with any proof she didn't even know what size the midi lamp holder should be when I asked her instead she asked me to purchase the mini kit to find out. She most probably has easy communication with Arcadia from where they buy this item but she asked me to contact them myself instead. I have already sent them an email and I am waiting for a response. She refused to arrange collection of the item and insisted that I pay to return it myself. She then started shouting at me because she claims I have been abusive about James and carried on shouting at me very rudely non stop about it. I was not rude I have simply stated a fact and I am still in the same position as `I was from the start still not sure if I have the right item. I told her I would not be changing or removing my review and she stated very angrily and rudely that she didn't care so she doesn't care about the customers at all.
17/09/2024
I received a response from Arcadia who informed me that it was a printing error and the correct light. However as Scarlett was aware of this fact she should state it clearly on the website to inform potential buyers that the lamp holder is incorrectly labelled and this would prevent any issues like I experienced.
Furthermore, I returned the item by Royal Mail signed for which I paid for and they received it on the 14th September as I have proof of a signature but they have still not refunded my payment of £80.00
I sent an email about this yesterday which they have not replied to and another one today requesting a refund of the £80.00 as I did exactly as she asked me to do. I also apologised to James in my email and explained that I was frustrated because he was not trying to resolve the matter and that both I and my parrot have been very unwell. My only agenda was to ensure that I got the correct UV light kit for him so that he can recover.
07/11/2024
They finally refunded my payment but deducted around £10.00 despite the fact I paid for the return myself. Their excuse was that I had to pay for postage even though I initially bought items that cost £100 which entitled me to free postage so they deliberately penalised me because I had the audacity to return an item.
However, I am most concerned also because the parrot food I purchased from them has live insects in it which should not be there!!!! Please beware of this store.

Caused a lot of upset towards me about my faulty cage. Rude messages to me, not customer friendly.

The company has poor customer service, doesn't answer there phone. Leaving me to resort to PayPal dispute for resolution

Wrong item sent, needed replacement urgently but they won't send until they have received the original back so I have had to pay for a next day delivery elsewhere as I only opened the package when I had finished the last batch so as to keep the new batch as fresh as possible. I place regular orders and have placed hundreds of pounds worth of products yet not an ounce of trust no wonder small businesses are going bankrupt against the likes of Amazon. They are not bothered about the welfare of the animal and the fact I had run out of food. When I asked for details of one of the Owners Directors to discuss the matter they wouldn't give it.