Sauce Shop® Recensioni 

305
TrustScore 4.5 su 5

4,4

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Valutata 5 stelle su 5

Every order I've placed has been fantastic. all of the sauces are delicious and full of flavour. can look pricey but you're paying for top quality. I had one issue on delivery with one of the sau... Leggi di più

Valutata 3 stelle su 5

Ordered gift box for a birthday gift, it arrived damaged. Contacted customer services,they asked for photos and items damaged. Which I did and requested new cardboard gift box, so far so good...then e... Leggi di più

Valutata 5 stelle su 5

Loved these products for years, often buy one for a treat but decided to subscribe to a box. Easy to order, very quick to arrive - unfortunately, the wrong box was sent. I contacted customer support a... Leggi di più

Valutata 5 stelle su 5

Smooth ordering process and very quick delivery, good price especially with the offer on. Had an issue with a recent order that I raised with the team and they were super helpful and sent out a replac... Leggi di più

Dettagli dell'azienda

  1. Fornitore di condimenti
  2. Fornitore di cibo e bevande (catering)
  3. Produzione di alimenti
  4. Produttore di alimenti
  5. Produttore di condimenti

Scritti dall'azienda

Sauce Shop© began in the home kitchen of Pam and James Digva in 2014. From hot sauce to ketchup and mayonnaise, we still produce everything here in the UK using nothing artificial with a focus on amazing flavour. Our range has won over 25 Great Taste Awards and featured on TV shows, including Food Unwrapped, Ainsley's Good Mood Food and Sunday Brunch. We hope you love Sauce Shop products as much as we do and if you ever have a question, please don't hesitate to reach out at info@sauceshop.co 🖤


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

305 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 57% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(305)

80 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Very helpful customer service

I haven’t actually received my order yet because it was lost in the post. However, on contacting Sauce Shop they immediately looked into this for me and have now confirmed that a replacement order will be on its way to me shortly. Thank you to Oliver for dealing with this matter and keeping me updated at all times.

27 agosto 2025
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Risposta di Sauce Shop®

Hi Ros, sorry to hear about the issue with your delivery, but very pleased to hear it's being sorted by Oliver and the team. Enjoy!

Valutata 5 stelle su 5

Buy the Golden Coconut Curry! So flavourful

I ordered a bulk order of the golden coconut curry sauce (it’s amazing) with a few other bits added in.

I also love the pineapple habanero sauce it’s a delicious blend of sweet and spicy do I had a free of those and decided to try a free of the other cooking sauces. I’m not a huge lover of ready made sauce and much prefer to make my own from scratch but it’s nice to have tasty sauces in for busy days.

Unfortunately my order didn’t arrive, I had tracking and waited patiently for it to arrive but it never did. I contacted the sauce shop and they immediately apologise and sent the order again, unfortunately some of the bottles had smashed but I believe that was down to the delivery and not the shop. They were well packed but I’ve seen how they throw packages around.

I contacted them and they immediately sent me a replacement for everything that was broken. No issues or arguments.

The sauces are delicious. They don’t taste artificial unlike most sauces, the tomato ketchup is particularly delicious.

I also love that it’s a local family owned company.

Great sauce and great customer service. ⭐️⭐️⭐️⭐️⭐️

14 agosto 2025
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Risposta di Sauce Shop®

Hi Samantha, thanks for the review. And, really pleased to hear the team sorted out your recent issue quickly and without fuss!

Valutata 5 stelle su 5

I’ve been a sauce shop fan for years…

I’ve been a sauce shop fan for years now and they keep getting better. I’ve loved watching them grow from a small craft brand into the mainstream brand they are now. Buffalo hot sauce is my favourite, but I’ve never had a bad sauce from them. I also trust the brand to not use junk ultra processed ingredients. Keep up the great work

18 agosto 2025
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Risposta di Sauce Shop®

Thanks for this Martyn, and thanks for sticking with us over the years!

Valutata 5 stelle su 5

Holy S##t this is good

It is very rare that you find something that is so good. It is even rarer that you find something so tasty with just natural ingredients. When I say tasty I mean exceptionally so, every sauce is of highest quality and all taste homemade. The understanding of flavours in this company are absolutely fantastic it is obvious that everything is made with a passion and love to produce a product that is A star

17 agosto 2025
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Risposta di Sauce Shop®

Love this, thanks for the review Kirk!

Valutata 5 stelle su 5

All natural ingredients

I’ve used sauce shop since it began. The fact that there are no nasty ingredients compared to other brands is appreciated and you can tell the difference. They taste amazing and are great for dipping or marinading. My favourite is Honey Sriracha. Delicious!

16 agosto 2025
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Risposta di Sauce Shop®

Thanks for the review Leonie, really pleased you still choose Sauce Shop sauces all these years later!

Valutata 5 stelle su 5

As good as it gets.

I love everything about Sauce Shop. Clean ingredients, no nasties EVER. The quality of their products and the flavours just exceed any expectations you could have. I became a fan years ago when I picked up a bottle of the ketchup that was on offer in my local Sainsbury’s and was completely blown away with how good it was and how different it tasted to any table sauce I’ve ever had. Their original hot sauce is a staple in our home too. Ranch Mayo and Chipotle Lime Aioli are just beyond incredible. Pam and James (the founders / owners) engage with customers online regularly and although the company has grown substantially over the years, they’ve stayed true to the core values that made them great and they continue to develop and release great products time and time again.

14 agosto 2025
Non scritta su invito
Valutata 5 stelle su 5

Simply the best sauces!

I’ve been buying Sauce Shop products since they first started out and they are amazing. There’s always something new in the pipeline and it’s great you can now buy them in most of the supermarkets. Love the Aldi special buys too!
Even though they have grown the business so much, James and Pam still add a personal touch and always respond to social media comments.
Keep the great sauces coming!

15 agosto 2025
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Risposta di Sauce Shop®

Thanks for the review Ed, really appreciated.

Valutata 5 stelle su 5

My favourite sauce shop!

I've been buying from Sauce Shop for a while now and I am consistently impressed with the flavour and quality in each of their products. The hot sauces in particular are some of the best I've ever had, and I'm a big hot sauce guy. Love this place!

13 agosto 2025
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Risposta di Sauce Shop®

Thanks for the review, Stephen. Really glad you're enjoying the sauces!

Valutata 5 stelle su 5

Really great tasting sauces on my 2nd…

Really great tasting sauces on my 2nd bulk order. What has also impressed me, is that there was a slight issue with my order where two of the jars were damaged and within minutes of reporting it, they’ve sorted it and send out replacements.

12 agosto 2025
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Risposta di Sauce Shop®

Thanks for the review Billy, really happy you're loving the sauces and that the team managed to sort your issue out quickly.

Thanks,
Jack.

Valutata 5 stelle su 5

Great product

Great product with a really good support team when I have needed to speak with them about my online orders.
Top knotch

11 agosto 2025
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Risposta di Sauce Shop®

Thanks for such a great review! Really appreciate this.

Valutata 4 stelle su 5

Order arrived damaged so Royal Mail…

Order arrived damaged so Royal Mail postman said he was going to arrange for order to be returned to you, but I have heard nothing since and it's probably too long now since this happened.
Addendum - I have to credit Sauce Shop here as they contacted me after I posted this review and offered to resend my order along with a few extras to make up for this bad experience. I am very happy with the outcome.

13 maggio 2025
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Risposta di Sauce Shop®

Hello Martyn, really sorry to hear your parcel arrived damaged, that's not the experience we want anyone to have. We've had a look into this, and it looks like the parcel was marked as undeliverable back in May, but we didn't receive any contact about the damage.

Usually, the courier would return it to us with some context, we'd contact you and replace the order no questions asked.

Totally understand your frustration, and we'd love to get a replacement out to you. A member of the team will reach out to you shortly.

And, in future, if you spot any issues with your order, please do drop us a message at info@sauceshop.co - that's the best support email.

Thanks,
Jack.

Valutata 5 stelle su 5

Worth it

There was a delay with manufacturing but the team kept us up to date. Really good quality sauces! Flavours are fantastic

23 luglio 2025
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Risposta di Sauce Shop®

Thanks for being understanding about the delay on your order, Adam. Very glad you've now got them and you're loving them!

Valutata 5 stelle su 5

Great products and customer service

I placed an order for a customised selection of preferred sauces and seasonings. The price is very reasonable. There was a delay in my order being processed, but the customer service team worked fast to resolve my query, and the order was received a couple of days later. The flavour and quality of the sauces and seasonings are excellent, and there is a great selection to choose from. I'll continue to buy from the Sauce Shop.

18 luglio 2025
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Risposta di Sauce Shop®

Hi Alex, thanks so much for the positive review! Really pleased to hear the team sorted the query and that you're enjoying the order.

Thanks,
Jack.

Valutata 1 stelle su 5

Lovely products but awful service

Really disappointed with the delivery and customer service in general. I ordered a bundle on a subscription for Father’s Day in plenty of time but in spite of chasing to check it would be here in time (and be reassured it would) sadly it didn’t arrive. I contacted after this and they advised that my parcel must have been lost and a replacement would be sent out along with some extra goodies as an apology. This then took a further 2 weeks to arrive and did not include anything extra. The products themselves are excellent and I would have continued the subscription but sadly the reliability has meant that I have cancelled and would be reluctant to order again.

27 giugno 2025
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Risposta di Sauce Shop®

Hello Claire, I’m really sorry for the service on your recent order. As you will be aware from the conversations with our team, we have experienced a lot of issues with our fulfilment partner over the Father’s Day period.

It’s not at all the service standards we hold ourselves to, and I’m sorry that you’ve had to contact us about the original order and the replacement.

I’m glad to hear you love the products, and would really love you to try our brand again at some point in the future - I’ll speak to the team, and someone will be in touch.

Thanks,
Jack.

Valutata 5 stelle su 5

Great sauces and service

We haven't had a sauce we didn't like yet, but the Honey Sriarcha and Chipotle Aioli are staples in our kitchen now. We recently had a delivery where unfortunately one bottle was damaged but the process of raising the issue was easy, we had a quick response and they quickly sent out a replacement. No complaints at all.

21 luglio 2025
Non scritta su invito
Valutata 2 stelle su 5

Bit of a story on this one

Bit of a story on this one. Placed an order for Father’s Day on June 3rd arrived June 8th wow what great service right…! I feel that was pretty organised and plenty of notice! Come Father’s Day package is opened to discover 5 of the sauces I ordered were missing…making me look a bit mean for Father’s Day but no worries after explaining and contacting customer services I was told I’d get the sauces I had ordered and an additional one as an apology. Which I gladly accepted and waited for the delivery to come… so a week or so later received a vague email about issues with distribution but no clarity if I was impacted or not. I thought I’ll wait it out they are going through a transition phase which is hard for any business.

It has taken many mails and 3 further ordering attempts later to get the missing products to my door… 1st order went missing, second order Amazon delivery damaged and had to return and finally order no 4 made it to my door almost 6 weeks after my original order.

Im sorry to say I am not sure I’ll ever use this company again and definitely cannot recommend them until they fully sort their distribution problems which is a shame. Good product, efficient customer service in terms of communication but distribution choices are just too poor to make this something I want to buy again.

15 luglio 2025
Non scritta su invito
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Risposta di Sauce Shop®

Hello Tara, I’m very sorry for your experience shopping with us during the recent Father’s Day period. As you know, we’ve experienced a lot of upheaval with our fulfilment partner. It took us by surprise, and we’ve been working flat out to resolve issues.

We’re a small business, and we care a lot about not letting customers down. These aren’t the standards we hold ourselves to, and while we’ve improved our distribution issues since the Father’s Day period, we’re actively working to get it back to where it was prior to that period.

I would really love you to try our brand again at some point in the future, someone from our team will be in touch shortly.

Thanks,
Jack.

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